Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Service dept has been phenomenal to work with especially Jeff. His attention to detail and follow up makes things effortless. Jeff. His attention to detail and follow up makes things effortless. More

it's always a headache to take my vehicle for service. Last time I took my vehicle for service, I received a text message with the name of the service dep personal info and I was told to reach to them us Last time I took my vehicle for service, I received a text message with the name of the service dep personal info and I was told to reach to them using XXX number, well this was impossible, he never answered any of my messages and when I called the service department it took for ever to get transferred. After my vehicle was checked, it was determinate that parts were needed to be ordered. I went home and I was told they will call me once the parts arrive to schedule the replacement. About a week after, I was called to let me know that parts arrived and we scheduled an appointment. A day prior my appointment, an other service dept personnel, text me stating that parts arrived and if I would like to schedule an appointment. I explained the situation and that I already have an appointment. He responded that previous service dept person was not longer with them and he was going to take care. When I show up for my appointment, service dept personnel, didn't have a clue why I was there, I had to explain everything again. After an our waiting for my vehicle to be fixed in the waiting area, service dept personnel, showed up stating that the ordered the wrong parts and they couldn't fix my vehicle. The have ordered new parts and they will call me once the arrive to schedule an other appointment. More

Very spacious and comfortable facility. Pleasant refreshments. Slow, inattentive service. 3% surcharge on credit card is bad. Having to pay exact amount, if paying with cash is also bad. Pleasant refreshments. Slow, inattentive service. 3% surcharge on credit card is bad. Having to pay exact amount, if paying with cash is also bad. More

Hunter provided a great first time experience with the dealership. Well organized and professional. Will continue to bring car for service in the future. dealership. Well organized and professional. Will continue to bring car for service in the future. More

fantastic experience with dealer co-worker，i will com to here again，keep going team here again，keep going team More

Very professional and quick to repair my vehicle. Great communication and status updates. Shuttle service very convenient! Great communication and status updates. Shuttle service very convenient! More

I went for service today and was told truck will be ready in under 2 hours. i checked around hour and 30min and was told its almost done, then checked again at 2 hours and told again they are finishing tire in under 2 hours. i checked around hour and 30min and was told its almost done, then checked again at 2 hours and told again they are finishing tire rotation. All this time i noticed a similar truck parked behind the service area. After 2 hours i walked to that area and noticed it was my truck and dealership did not even started the service. Very unprofessional and i would not trust this dealership for anything. I wonder if they would have charged me without even doing the oil change if i had not noticed. More

My service adviser Lacey is amazing. Very customer service oriented, knowledgeable. She assured me I would be taken care of. She followed up with me afterward to make sure everything was Very customer service oriented, knowledgeable. She assured me I would be taken care of. She followed up with me afterward to make sure everything was. More

Fast walk-in oil change and tire rotation. Offered a car wash but declined due to weather. Price was reasonable. Offered a car wash but declined due to weather. Price was reasonable. More

Friendly and super fast service! I love taking my Gladiator at this location for service. I love taking my Gladiator at this location for service. More