Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Working with Jordyn was a great experience. She did a great job with her communication. She did a great job with her communication. More

The service manager promised to have the massive oil spill in my garage cleaned since it was the technician’s error that caused it. It has been several days and I have had no contact with him and no ret spill in my garage cleaned since it was the technician’s error that caused it. It has been several days and I have had no contact with him and no return phone calls. Now I’m stuck trying to figure out how to clean up their mess. Mistakes happen but when you say you are going to make them right and don’t…. That’s the real problem. More

Everyone is always so friendly! They are always so helpful knowledgeable and get us in in a timely manner. They are always so helpful knowledgeable and get us in in a timely manner. More

Great experience taking my Ram in for service - Jordyn is the epitome of professional service and overall the dealer is great- for real :) the epitome of professional service and overall the dealer is great- for real :) More

Austin was very helpful and responsive when I brought in my car. I appreciate the professionalism and care the service team provides! my car. I appreciate the professionalism and care the service team provides! More

Went in without an appointment and had a quick easy oil change in probably an hour 15 which I think is a pretty decent wait time change in probably an hour 15 which I think is a pretty decent wait time More

Austin was great to work with. Thank you for all your help with our Jeep! Thank you for all your help with our Jeep! More

The mechanic did not handle my vehicle with care. Passenger side Sun Visor is broken after I received my vehicle after a recall repair, but the advisor says that it's not from her end. I'm pretty sur Passenger side Sun Visor is broken after I received my vehicle after a recall repair, but the advisor says that it's not from her end. I'm pretty sure that it was not broken before it was towed to dealership. Even on the last visit, for the 50k mile service, they did a poor job and the vehicle stopped on the road. More

Hunter and his crew were outstanding! You can not find customer service like that any more! You can not find customer service like that any more! More

it's always a headache to take my vehicle for service. Last time I took my vehicle for service, I received a text message with the name of the service dep personal info and I was told to reach to them us Last time I took my vehicle for service, I received a text message with the name of the service dep personal info and I was told to reach to them using XXX number, well this was impossible, he never answered any of my messages and when I called the service department it took for ever to get transferred. After my vehicle was checked, it was determinate that parts were needed to be ordered. I went home and I was told they will call me once the parts arrive to schedule the replacement. About a week after, I was called to let me know that parts arrived and we scheduled an appointment. A day prior my appointment, an other service dept personnel, text me stating that parts arrived and if I would like to schedule an appointment. I explained the situation and that I already have an appointment. He responded that previous service dept person was not longer with them and he was going to take care. When I show up for my appointment, service dept personnel, didn't have a clue why I was there, I had to explain everything again. After an our waiting for my vehicle to be fixed in the waiting area, service dept personnel, showed up stating that the ordered the wrong parts and they couldn't fix my vehicle. The have ordered new parts and they will call me once the arrive to schedule an other appointment. More