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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
876 Reviews

876 Reviews of Shottenkirk Ford Granbury - Service Center

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September 23, 2024

I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a More

by redsgirl2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 23, 2024

I pulled in they were right there and got my truck in and out quick More

by daygr
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 22, 2024

Brandon parts manager is the reason I tried the ford dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon d More

by srglbrown3883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Holtzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 22, 2024

Melissa was great and helped get all my recalls fixed and delivered back to me More

by EDWARDS.CODY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Shottenkirk Ford Granbury responded

CODY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 21, 2024

I went to Shottenkirk because my engine light was on. They told me my extended warranty had expired. I had papers showing it was still good. For two weeks they said they were working to get it in the sys More

by JRGILBREATH73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Poimbeauf
Sep 23, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

September 20, 2024

Got us in quickly for a repair and delivered the vehicle exactly when they said it would be delivered overall very happy with the service More

by campbellphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 19, 2024

Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. More

by Athdir97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Jewett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf
Sep 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 19, 2024

Easy to deal with during the purchase of the vehicle and the service department was convenient when needing service More

by jeremy50rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Shottenkirk Ford Granbury responded

Jeremy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 19, 2024

Service has been exceptional. Specifically John Whittler, Eric and Tyler in the Ford service department. More

by David Percival
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Whittler
Sep 20, 2024 -

Shottenkirk Ford Granbury responded

David, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 19, 2024

Great service department. Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Gre More

by Amlemons105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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