Shottenkirk Ford Jasper

Not a five as I was led to believe that I might have to leave the car for a few days, due to a 24-48 hr delay as service was so busy, and then I got a call an hour and a half after leaving the car that the leave the car for a few days, due to a 24-48 hr delay as service was so busy, and then I got a call an hour and a half after leaving the car that the problem was diagnosed and could be ready soon. I would have waited for the car if I'd known it would only take 2-3 hours( I live 45 minutes away). I had to therefore make arrangements for a pick up that day, and then a ride back the next day. More

I’ve been a Ford customer for as long as I can remember and I have never been treated as nice as I did at your dealership, especially Kara, I’m giving her 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟, she was amazing, treated and I have never been treated as nice as I did at your dealership, especially Kara, I’m giving her 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟, she was amazing, treated me like a VIP, I also have a Range Rover when I take it to get service at the dealer they don't even get close to the treatment I got from Kara, Kara you are the Best More

Great experience. They were very helpful, knowledgeable and friendly. They bent over backwards to help me get my new truck. They were very helpful, knowledgeable and friendly. They bent over backwards to help me get my new truck. More

Shottenkirk Ford is a car dealership and in the business to sell vehicles. They are interested in offering you the best deals they can and still make the money they want to keep the dealership open for busi to sell vehicles. They are interested in offering you the best deals they can and still make the money they want to keep the dealership open for business. After stating the obvious, dealerships are dependent on the folks that work there and Shottenkirk Jasper has some of the best men and women working for them. They have a good Service Manager and the sales manager will help you make the best deal he can. Keep up the good work Shottenkirk Ford Jasper. More

Completed more then I expected and explained what they were doing and did the service recal other Dealers were giving me a mid July date for were doing and did the service recal other Dealers were giving me a mid July date for More

Exceeded expectations, Rocky was very personable, and very efficient, as well as clear and explaining the process. My service was very quick! very efficient, as well as clear and explaining the process. My service was very quick! More

I don't feel anything was done to properly diagnose the problem I was having with my Fusion. I think either Jerry or the Technician went with the simplest shotgun approach and suggested I get a whole new problem I was having with my Fusion. I think either Jerry or the Technician went with the simplest shotgun approach and suggested I get a whole new transmission. $7K!!!! I took my car to another shop for a second opinion and it turns out there is nothing wrong with the transmission. The computer did Not show any codes while running as Jerry told us it did. I don't know if Jerry was misinformed or what, but I hold Shottenkirk Ford Jasper Fully responsible for misrepresenting the problem to get a bigger payday. I will no longer give any of my business to Shottenkirk Ford Jasper. More

Taylor was friendly, kept me informed as to progress and made my experience much better. He is a pleasure to work with, and I hope to work with him for all my service needs made my experience much better. He is a pleasure to work with, and I hope to work with him for all my service needs More

Amazing facility all around. From sales to service and parts, everyone is knowledgeable and helpful. From sales to service and parts, everyone is knowledgeable and helpful. More

Great staff and service. Took a lot of time with us to pick the right car. Took a lot of time with us to pick the right car. More