Shottenkirk Honda Decatur

Very knowledgeable and helpful about the repairs needed. Which were quite expensive and time consuming to the extreme! Which were quite expensive and time consuming to the extreme! More

Staff members were friendly, knowledgeable and efficient. I will continue to use this dealership for maintenance on my new vehicle. I will continue to use this dealership for maintenance on my new vehicle. More

The staff was very courteous and professional. My problem was resolved in a timely manner. I will definitely use their service in the future. My problem was resolved in a timely manner. I will definitely use their service in the future. More

Great friendly and professional services. Always use this place, bought several cars here and service Always use this place, bought several cars here and service More

Great services customer satisfaction never have to wait long also will let me before hand if something is wrong long also will let me before hand if something is wrong More

I didn’t understand anything they were doing everything back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, the salesperson was a black girl, very nice but not knowledgeable as though it was her first customer, she was very polite but she was trying to show me a vehicle on a lap top to no success so she kept going from office to office trying to get a vehicle on a computer. I was in the dealership for 4 hours, I am 71 year old widow, due to have. Spinal Fusion surgery, I was mentally exhausted from all the stress and confusion of all the different employees waiting on me. I came in to get a fair trade on my 2023 Honda Accord Touri g Hybrid, I had the Title which meant my vehicle was paid for. I left borrowing $23,000 that should verify that I was not given an honest trade There were things added to the deal that were in no way needed and I was paying for them. No salesperson went out to the HondaCR-V 2026 I had traded for came outside and opened the doors and explained how any of the equipment was operated I left the dealership got a few miles away and got into a severe thunderstorm, on Hwy in Decatur,AL raining so hard I couldn’t see the lines , in heavy traffic I had no idea how to turn on the defroster or the wipes on the rear windshield from hwy I entered I65 toward Huntsville with road construction underway, I felt like I was not in control of the car because I had not been informed of any operations. I had calmed down from the confusion at the dealership and looking baoat the sales contract realized I had been charged for service contracts that were not necessary. I returned to the dealership and asked for my car back and cancel the sale, I was told that was not an option and my car had already been sold, the sales manager removed $6,500 from my sales agreement I was told those were the only options available for removal So I was charged for things that were unnecessary. I called the Sales Manager and he told me to do whatever I felt necessary and hung up the phone! Sad when making a sale is taking advantage of individuals, they’re only interested in making their self earn money and a feather in their cap at the buyers expense! More

David Monroe was great in finding me the perfect car. Jesse and Lane were wonderful in closing the deal. Jesse and Lane were wonderful in closing the deal. More

Everyone at this Honda dealership made me feel welcomed and interested in making me a deal. I previously went to Honda in Huntsville and they didn’t seem too interested if I bought a vehicle or not. Throug and interested in making me a deal. I previously went to Honda in Huntsville and they didn’t seem too interested if I bought a vehicle or not. Throughout the next week I began researching vehicles again. I was stuck on Honda or Toyota. My husband suggested we go to Decatur to Honda and then Toyota next. Test drive different crossovers/SUVs to decide what I really wanted. Regardless what I decided on, I wanted a white vehicle with gray interior. However, when I walked inside the dealership, a red SUV caught my eye. I asked my husband, “What is that?” He said a Pilot and I didn’t believe him….it looked different. I was in love and I never really cared about how a vehicle looked as long as it would get me where I was going without any problems. Did I mention that I have never wanted a red vehicle in my years of buying them? I love my new ride! Thanks to all the staff for making this lady happy! My grandkids love it, and other family members. My sister just got a Toyota 4 Runner and having regrets. She said, a Honda Pilot Trailsport will be her next ride. Thank you More

Always friendly and professional. Keeps you updated on what services are needed along with pictures to show Keeps you updated on what services are needed along with pictures to show More

Good, quick and cordial service. I drive a little more but worth it for the service! I drive a little more but worth it for the service! More