Shottenkirk Honda of Cartersville

Customer Service was excellent! Tori stayed extra late to help me get into my car. She really knows her Honda’s! I would definitely come back. help me get into my car. She really knows her Honda’s! I would definitely come back. More

The service men were extremely helpful and courteous! I am a nurse and work the night shift.....my car broke down e I had to go to work I had it towed to this location and went to work and when I can in th am a nurse and work the night shift.....my car broke down e I had to go to work I had it towed to this location and went to work and when I can in the next morning after work I was exhausted and I asked if I could have a loaner car to just go hike and sleep and without hesitation I was on my way home in a loaner car!! I wasn’t even there for 15 mins.....and he was so nice and understanding!! Nick would even call me with updates about my car after 3pm since I work the night shift!! Thank you all so much!! Also my fight friend was extremely surprised with how honest the service department was with me!! I had my car served earlier in the year and I came back for something else I didn’t even know could be related and they told me that because the two issues might be related that there was no out of pocket cost to me!! Thank you for everything!!! More

I noticed some changes since the first time I purchased my 2013 Honda CRV. The sales team were on the grounds ready to assist. That wasn't so in 2013. We actually stood in the showroom and had to ask to be my 2013 Honda CRV. The sales team were on the grounds ready to assist. That wasn't so in 2013. We actually stood in the showroom and had to ask to be serviced. Staffing was friendly and professional. I appreciate that. More

Service department is excellent. Service Advisors are well trained and knowledgeable. I have 2 Honda’s and have had them serviced here for almost 2 years. Highly recommend. well trained and knowledgeable. I have 2 Honda’s and have had them serviced here for almost 2 years. Highly recommend. More

Hannah Jones at Shottenkirk Honda of Cartersville was AMAZING!!! She listened to exactly what we needed and found us a perfect fit!! It was a pleasure to do business with her and the entire team!! Hanna AMAZING!!! She listened to exactly what we needed and found us a perfect fit!! It was a pleasure to do business with her and the entire team!! Hannah you're a Rockstar!!! More

Left machine hooked up to battery and drained it then had to jump my car when I had never had battery problem before going in there. Was enquiring about my map light bulb being replaced and they tried to tel to jump my car when I had never had battery problem before going in there. Was enquiring about my map light bulb being replaced and they tried to tell me it was the whole system, when I told them I knew it was just the bulb because passenger side worked perfectly fine they were just like “oh, then yeah, it’s just the bulb”. Done my oil change and waited until after that was finished before even ordering in the other bulb that I was needing replaced on my car. All in all, for an oil change and the replacement of 2 simple bulbs, I was there for 4 hours. People had come and gone many times. They told me my breaks were at a 3... I’ve had the car for not even 5 months. When I initially got the car, the breaks were squealing so I took it back to them 2 days later to ask them about it. They claimed to have looked at the breaks and said they were perfect and it was just happening because it was after market breaks, which I have used before on other vehicles and never had this problem. All in all, it was a horrible experience and I’ve lost most trust in that place More

My experience was an easy process. Made an appointment for a recall on 2019 Honda Accord and while I was there took care of the 10,000 mile service. Overall a good experience. Thank you! for a recall on 2019 Honda Accord and while I was there took care of the 10,000 mile service. Overall a good experience. Thank you! More

Shottenkirk Honda service representatives are courteous and professional. I don’t feel as if they are trying to up sell me or add things I don’t really need. and professional. I don’t feel as if they are trying to up sell me or add things I don’t really need. More

Had a 1pm appointment for basic service, oil change, filter had to wait a couple hours to complete. service was very busy and I understand. I will be back. filter had to wait a couple hours to complete. service was very busy and I understand. I will be back. More

The appointment feature is a huge plus. You are taken care of when you arrive promptly. They listen attentively to your concern and are able to offer solutions on the issue. I was kept up to date on what care of when you arrive promptly. They listen attentively to your concern and are able to offer solutions on the issue. I was kept up to date on what was being done and how long it would take. The repair was covered by my Warranty. More