Shottenkirk Honda of Cartersville

Dear Shottenkirk Honda of Cartersville Team, We are writing to share our positive experience with Shottenkirk Honda of Cartersville. We specifically want to commend our service representative, Ginger, writing to share our positive experience with Shottenkirk Honda of Cartersville. We specifically want to commend our service representative, Ginger, for her excellent assistance. We originally brought our vehicle in because the AC was not cooling like it used to. We also requested an express oil and filter change. Following a thorough multi-point inspection, the following services were performed: - Replacement of the water pump, drive belt, and coolant - AC compressor shaft seal replacement - AC evaporator cleaning and disinfectant service - Brake fluid flush - Front transfer case fluid drain and fill - Replacement of front brake pads and resurfacing of front rotors - Replacement of rear brake pads and resurfacing of rear rotors After a horrible experience with another local dealership and their questionable practices, we truly appreciated the professional service we received here. Best regards, Gregory and Colleen Wheatley More

Service was fast and simple. Staff was nice and welcoming and forthcoming with all my car needs. Staff was nice and welcoming and forthcoming with all my car needs. More

The Best! Always fair timely and willing to accommodate my needs by going the extra they epitomize what customer service is all about…..this is the only place Always fair timely and willing to accommodate my needs by going the extra they epitomize what customer service is all about…..this is the only place I take my vehicle for Amy service More

They were good at keeping me informed of progress, but they suggested a service I didn't need once I questioned them. The reason for the suggestion was because they were following the service requirements they suggested a service I didn't need once I questioned them. The reason for the suggestion was because they were following the service requirements, so that is a good thing. They did not pressure me and are very friendly. Yes, I will continue to go there! More

Ginger was Awesome! She went above and beyond my expectations! Ginger kept me informed on the status of my car and went over future recommendations. She went above and beyond my expectations! Ginger kept me informed on the status of my car and went over future recommendations. More

The service department (John) ALWAYS provides excellent service!! John explains everything clearly and is always professional and knowledgeable. service!! John explains everything clearly and is always professional and knowledgeable. More

Kevin the service representative was experienced and gave clear information on what my vehicle needed. clear information on what my vehicle needed. More

I’ve been doing business with this dealership for years, even though I don’t drive a Honda. I’ve found Shottenkirk Honda of Cartersville, Georgia to be more courteous, faster, and more attentive to my need even though I don’t drive a Honda. I’ve found Shottenkirk Honda of Cartersville, Georgia to be more courteous, faster, and more attentive to my needs than any other dealership in the area. Ginger and the entire service department always treat me like a valued customer, even though I didn’t purchase my vehicle from them. That says a lot. I drive a Chrysler product, but I bring it here for service because I don’t trust anyone else to work on my vehicle. I know they’ll do the job right every time. If I could leave 10 stars… I would! More

They have great customer service! Always friendly. Very helpful! Just the best dealership all around! Always friendly. Very helpful! Just the best dealership all around! More