John Heaton
John Heaton at Shottenkirk Honda of Cartersville

John Heaton

Assistance Service Manager

Shottenkirk Honda of Cartersville

595 East Main Street
Cartersville, GA 30121

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4.9
58 Reviews
4.9

58 Reviews

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58 Reviews of John Heaton

September 03, 2026

Dealership Rating
Employee Rating

I LOVE this service department! Kevin and the Team handled my car fast, easy and clean … it was yet another great experience! (PS: all I needed was an oil change … and yet I st More

by RICKMAGES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Richie Goetz, Kevin Etters , Tyler Bone … he has been a partner on car stuff for YEARS!

Sep 03, 2026

Shottenkirk Honda of Cartersville responded

It’s rewarding to know you choose to travel 100 miles for the service on your Honda Accord. Kevin and our service team are pleased we could complete your oil change quickly, easily, and thoroughly.

September 01, 2026

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All was great —thanks. We will be back for sure. With the trip just to know whatever is done correctly, More

by Gvictim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ginger chapman

Sep 01, 2026

Shottenkirk Honda of Cartersville responded

Knowing that you feel confident everything was done correctly means a lot to our service team. We appreciate your five-star rating and kind words. We look forward to servicing your Honda Odyssey on your next visit.

August 25, 2026

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Service department managed by Tyler and John is no doubt one of the top service centers in any dealership. I rate them a AA++. I purchased all my vehicles from Shottenkirk because of their service and Joh More

by jdaveb
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters

Aug 25, 2026

Shottenkirk Honda of Cartersville responded

Hearing you consider our service department among the best is truly rewarding. Your AA++ rating and loyalty through multiple vehicle purchases mean a great deal to our team. John is grateful for your continued trust in caring for your Honda Pilot.

August 12, 2026

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The staff are great to work with and I will be coming back again Bullet More

by bulletbentley2
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Recommend Dealer
Yes

Other Employees Tagged: Richie Goetz

Aug 12, 2026

Shottenkirk Honda of Cartersville responded

Hearing that our staff were great to work with and that you’ll return means a lot to our service team. We look forward to caring for your Honda Ridgeline again.

Aug 13, 2026

bulletbentley2 responded

I enjoyed working with Ginger and John. They were great people to work with and have good communication skills.

Aug 13, 2026

bulletbentley2 responded

Great to work with Ginger and John, and I will be back

July 27, 2026

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Great service, clean, expertise. Trustworthy timely . Great place to do business and get things done More

by JERRYADAMS12
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Recommend Dealer
Yes
Jul 27, 2026

Shottenkirk Honda of Cartersville responded

Thank you for the five-star review. We’re glad our clean facility, knowledgeable team, and timely service gave you confidence in your Honda Pilot. We look forward to helping you again.

June 11, 2026

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Shottenkirk did a wonderful job helping us with the purchase of our car. We especially appreciate our salesperson, Tom. He went above and beyond to help us purchase the car we wanted and then even afte More

by 23Pilot
Recommend Dealer
Yes
Jun 11, 2026

Shottenkirk Honda of Cartersville responded

We appreciate you taking the time to recognize Tom’s dedication. It’s great to hear he guided you through selecting your Honda Pilot and continued to check in afterward. Thank you for recommending Tom and our team.

June 09, 2026

Dealership Rating
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Great service, comfortable seating area, complementary coffee,tea, popcorn. Our service on my car was tire rotation and an oil change. We were there about an hour and 15 minutes. More

by 70chris2015
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2026

Shottenkirk Honda of Cartersville responded

John, we’re delighted to hear you enjoyed our comfortable seating area and snacks during your Honda Pilot’s tire rotation and oil change. We’re glad the visit was both comfortable and efficient at just over an hour. Thanks for the five-star rating and we look forward to serving you again.

May 20, 2026

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Came in with no reservation to get my windshield repair. Richie explained the process and cost. No more spider mark on the windshield. All is good. More

by wkorol7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Richie Goetz, Kevin Etters , Everette Hall

May 21, 2026

Shottenkirk Honda of Cartersville responded

Thanks for dropping by without a reservation for your Honda CR-V windshield repair. We’re happy Richie guided you through the process and you no longer see that spider mark. We look forward to assisting you again.

May 02, 2026

Dealership Rating
Employee Rating

The dealership and their representatives always do a great job. Ginger is very knowledgeable Thanks More

by MORNINGTIME70
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Waters, Richie Goetz , Ginger Chapman

May 02, 2026

Shottenkirk Honda of Cartersville responded

Thank you for the 5-star review and for trusting our service team with your Honda. We’re pleased to hear our representatives’ expertise continues to meet your expectations.

April 25, 2026

Dealership Rating
Employee Rating

Shottenkirk Honda of Cartersville has the best service department! Service advisor, Ginger, is very knowledgeable and stays on top of things!!! Brian, Master Mechanic, is the only person that works on my More

by PINK52
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ginger, Brian

Apr 25, 2026

Shottenkirk Honda of Cartersville responded

Thank you for sharing your experience with our service department and for trusting us with your Honda Pilot. We’re glad to know our team kept you updated throughout the process.

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