Shottenkirk Honda of Cartersville - Service Center

Worked very quickly on a holiday week. Very kind and explained work done very well. Thank you very much! Very kind and explained work done very well. Thank you very much! More

Made an appointment on line and arrived 15 min prior. Had to wait about 10 min. before a service writer walked up to me. The writer informed me that my service would take about one and one half hours. I Had to wait about 10 min. before a service writer walked up to me. The writer informed me that my service would take about one and one half hours. I asked why since I had booked an appointment for an "Express Oil Change". I had noted on the online service request that this was the 1st service after delivery and repeated this to the writer. I was pleasantly surprised when the writer can an got me after about 45 minutes. After going thru the results of the multipoint inspection she then told me it would be $60 and some odd cents. I pointed out that I had two free services due from the sale and again this was the first. After consulting additional files she voided the amount. As a note I was not asked if I wanted a wash nor was one performed. I understand in all fairness if this was not performed to decrease service time, but please inform me. This was a sales point when I bought the car, that Shottenkirk has a wash rack at the dealership and would clean the vehicle after each service. Overall 4 out of 5, writer was pleasant and apologetic. We'll see how the next one goes. More

The staff at the dealership was great! Check-in and check-out went very smoothly and everyone was pleasant to work with. Check-in and check-out went very smoothly and everyone was pleasant to work with. More

Ginger was great to deal with. Friendly knowledgeable and professional. All done ins timely fashion. Friendly knowledgeable and professional. All done ins timely fashion. More

Ginger in Service was on top of everything. She was fast, courteous and she delivered. I'm happy that she is my service handler. She was fast, courteous and she delivered. I'm happy that she is my service handler. More

Even though I live in Chamblee, I was so pleased with Shottenkirk when I purchased my CR-V that I decided it was worth the drive up I-75 for servicing at the dealership. I wasn't disappointed. Advisors w Shottenkirk when I purchased my CR-V that I decided it was worth the drive up I-75 for servicing at the dealership. I wasn't disappointed. Advisors were curteous and friendly and the time it took to do the servicing AND alignment were surprisingly short. I've waited HOURS at other dealerships! The pricing was a nice surprise, also. More

They did what I asked plus did the standard free of cost inspection. Definitely above and beyond. Thank you! inspection. Definitely above and beyond. Thank you! More

Service was timely and professional. . I will be back whenever I need it.Thank you. . I will be back whenever I need it.Thank you. More

Amazing service! Informed me of a recall I didn’t even know of and was able to take care of it the same day! Provided excellent service and kept me informed on what w Informed me of a recall I didn’t even know of and was able to take care of it the same day! Provided excellent service and kept me informed on what was going on with my car. Very happy with the service I received. More

Terrific job as always. Thank you to the service advisor and tech for a job well done. Thank you to the service advisor and tech for a job well done. More