Shottenkirk Honda of Cartersville - Service Center

Jordan was very friendly, attentive and responsive. I received excellent service. She kept me up to date on what was needed. I received excellent service. She kept me up to date on what was needed. More

Didn’t do anything as requested. Pay $7k for a worthless warranty. Complete waste of money Pay $7k for a worthless warranty. Complete waste of money More

Friendly, efficient service. Always a pleasant experience . A car wash and vacuum would be a great added service! Always a pleasant experience . A car wash and vacuum would be a great added service! More

Pleasantly Surprised! I was greeted promptly as I walked in to the service department. We went over the work order. Ginger handed me a timer. I was excited, what?? This le I was greeted promptly as I walked in to the service department. We went over the work order. Ginger handed me a timer. I was excited, what?? This let me know that Honda is taking my wait time more serious. I took a seat, and scrolled through my phone. Less than an hour later, Ginger came to get me. My car was ready. I went to check out, and she explained every little detail to me. I really appreciate good customer service, because that’s something lacking in today’s world. It really makes my day. They even rinsed my car off. Needless to say, I left Shottenkirk very happy. Thanks Ginger for a wonderful experience! More

She was so nice and efficient. She made sure I understood the issues going onwith my vehicle. I will be asking for her in the future. thank you She made sure I understood the issues going onwith my vehicle. I will be asking for her in the future. thank you More

Very friendly and efficient service. Richie was great. He kept me up to date on what was being done. Richie was great. He kept me up to date on what was being done. More

During the pandemic Shottenkirk was the only Honda dealership that had the CRV we wanted. When reviewing the paper work etc...we were asked if we would give their service department a try. Living in P dealership that had the CRV we wanted. When reviewing the paper work etc...we were asked if we would give their service department a try. Living in Powder Springs (45-60 min drive), we were not sure. However, we decided to because we were not satisfied with the HOnda service in Lithia Springs (a whole lot closer) and with all the construction on Windy Hill going to Ed Voyles, was also an hour trip. Therefore, we decided to give Shottenkirk a try. So glad we did. The service department has always been prompt and curious and informative, which I can not say for the other two dealerships. I like having a relationship with the service team. I was quite disappointed when Chris left, but Ginger sure has exceeded any expectations. She has always been kind and friendly.I love the fact that she keeps me informed whether I am waiting or hanging with a friend in Cartersville. She is in constant communication with me and even gives her personal cell to stay abreast. My car was at 106K miles and needed the service for a car with that many miles.Ginger got me a loaner as it was going to take a few days. Love it! and love Shottenkirk.Thank you Ginger for always looking out for your customers!!! (I should have received a free oil change for all the money I spent :) ) More

Great and very fast service. Very friendly and kept me up to date on what was being done. Very friendly and kept me up to date on what was being done. More

I can always count on excellent service with prompt communication. I can also always count on Great customer service. communication. I can also always count on Great customer service. More

Excellent service, fast, efficient, and polite, Great rates and often have specials. Can’t go wrong rates and often have specials. Can’t go wrong More