Shottenkirk Honda of Cartersville - Service Center

Very friendly and efficient service. Richie was great. He kept me up to date on what was being done. Richie was great. He kept me up to date on what was being done. More

During the pandemic Shottenkirk was the only Honda dealership that had the CRV we wanted. When reviewing the paper work etc...we were asked if we would give their service department a try. Living in P dealership that had the CRV we wanted. When reviewing the paper work etc...we were asked if we would give their service department a try. Living in Powder Springs (45-60 min drive), we were not sure. However, we decided to because we were not satisfied with the HOnda service in Lithia Springs (a whole lot closer) and with all the construction on Windy Hill going to Ed Voyles, was also an hour trip. Therefore, we decided to give Shottenkirk a try. So glad we did. The service department has always been prompt and curious and informative, which I can not say for the other two dealerships. I like having a relationship with the service team. I was quite disappointed when Chris left, but Ginger sure has exceeded any expectations. She has always been kind and friendly.I love the fact that she keeps me informed whether I am waiting or hanging with a friend in Cartersville. She is in constant communication with me and even gives her personal cell to stay abreast. My car was at 106K miles and needed the service for a car with that many miles.Ginger got me a loaner as it was going to take a few days. Love it! and love Shottenkirk.Thank you Ginger for always looking out for your customers!!! (I should have received a free oil change for all the money I spent :) ) More

Great and very fast service. Very friendly and kept me up to date on what was being done. Very friendly and kept me up to date on what was being done. More

Excellent service, fast, efficient, and polite, Great rates and often have specials. Can’t go wrong rates and often have specials. Can’t go wrong More

I can always count on excellent service with prompt communication. I can also always count on Great customer service. communication. I can also always count on Great customer service. More

Jordan is always pleasant to work with everytime I come in for service work. She is always working and does her best to keep me updated in for service work. She is always working and does her best to keep me updated More

I am new to the area. I needed a quick oil change and tire rotation. The service department got me in and provided me a stop watch and I was in and out in 1hr and 15min. T I needed a quick oil change and tire rotation. The service department got me in and provided me a stop watch and I was in and out in 1hr and 15min. The service department also gave me a courtesy estimate on upcoming fluid changes (brake and transmission). More

Made an appointment for a brake service a week in advance and in some form of miscommunication they didn't realize the parts weren't in until I had sat in the waiting area for a half hour the day of the appo and in some form of miscommunication they didn't realize the parts weren't in until I had sat in the waiting area for a half hour the day of the appointment. I've also had to remind the service advisors a couple times about items that were not replaced on a 60,000 mile service that I had paid for. More

Kevin is very professional. He let's you no everything upfront. Helps with any questions you have. He let's you no everything upfront. Helps with any questions you have. More

This is the 2nd time I have visited the service dept. and received excellent service both times. This time our check engine light came on indicated an emissions problem. Called Ginger in the service dept. and received excellent service both times. This time our check engine light came on indicated an emissions problem. Called Ginger in the service dept. and she said if I could bring it in they would look at it ASAP. After a quick evaluation it was determined the fuel injectors were the problem. The Pilot was out of warranty but Honda had extended the warranty on the injectors out to 10 years.Lucky me ! So abiut 2 hours later we were on our way. We live in Hiram Ga. which is about 40 miles away and there is dealerships closer but the service and attention to detail here make the drive worth it. More