Shottenkirk Honda of Cartersville - Service Center

Awesome experience every time. Tyler Bone and all the staff at Shottenkirk do everything they can to please the customer. Great job as always. Richard Lewis has put together a great team from top to bott staff at Shottenkirk do everything they can to please the customer. Great job as always. Richard Lewis has put together a great team from top to bottom. More

Angie and crew always find and report any concerns while doing the requested work. They work with coupons and discounts as available. I’ve had them do all the work on my Element for 17 years. doing the requested work. They work with coupons and discounts as available. I’ve had them do all the work on my Element for 17 years. More

Our salesman, Dana, worked hard in getting us in our Pilot back in 2016 ... which we still love! Service dept just as awesome! Thanks, Shottenkirk for all around great customer service! Pilot back in 2016 ... which we still love! Service dept just as awesome! Thanks, Shottenkirk for all around great customer service! More

Shottenkirk Honda of Cartersville always makes service visits very easy. Everyone is always very friendly and professional. I would recommend Shottenkirk to anyone looking for a dealership for sales or se visits very easy. Everyone is always very friendly and professional. I would recommend Shottenkirk to anyone looking for a dealership for sales or service. More

Big Improvements over the past year We purchased our 2019 Pilot basically a year ago, during that time we have had continuous problems with the Info-System (basically a known problem) an We purchased our 2019 Pilot basically a year ago, during that time we have had continuous problems with the Info-System (basically a known problem) and therefore have visited the dealership many times. Honda believes they have finally fixed the problems, we are hoping. I have to say that we have seen continued improvements in the service department over the last year. In my opinion they have gone from Fair to very close to Excellent. The biggest improvement they could make at this time would be better customer communications on status and expectations. Everyone we have worked with is very friendly and working hard to get our issues resolved, didn't seem to be as much the case 9+ months ago. More

Had a trim strip replaced. They did a great job while I waited. I’m pleased that we bought our Honda here. Will continue to come here. waited. I’m pleased that we bought our Honda here. Will continue to come here. More

I’ve only been to this dealership twice and only to get my vehicle serviced , however I have say everyone I’ve had contact with have been awesome to speak with and have always been courteous and knowledgea my vehicle serviced , however I have say everyone I’ve had contact with have been awesome to speak with and have always been courteous and knowledgeable about what they were doing and saying , it’s a 30 minute drive from my house to the dealership but it will be my go to from now on. More

Pilot 2016 I love the service and people they are always friendly. They go above and beyond when there is a problem. They have great communication skills when th I love the service and people they are always friendly. They go above and beyond when there is a problem. They have great communication skills when the service last longer than expected they always make sure to call and give updates. More

Eric was a very nice guy who was easy to work with and when I needed help getting to another location, he made sure it happened. when I needed help getting to another location, he made sure it happened. More