Shottenkirk Honda of Cartersville - Service Center

Employees are friendly and polite, but the time it took to complete my service was excessive. Had an appointment for oil change and repair/replace key fob, and check on molding that was out of shape. Got t to complete my service was excessive. Had an appointment for oil change and repair/replace key fob, and check on molding that was out of shape. Got there at 11:40. Left at 3:15. More

Tried to make an service appointment for a windshield replacement using the chat bot and never heard from anyone. I then called and made an appointment to get my windshield replaced. Showed up and they replacement using the chat bot and never heard from anyone. I then called and made an appointment to get my windshield replaced. Showed up and they didn't have a windshield for my vehicle and acted like they didn't know I was coming. I had to get it done via another local dealer, and then Shottenkirk lost my car key after it was delivered back to the dealership. I have been waiting over 2 months to get a replacement key and I am pretty sure they have forgot about it. More

Checkout process was very slow there was only one counter was opened. It took allot 30 minutes once to someone to check me out once the work o. My car completed. counter was opened. It took allot 30 minutes once to someone to check me out once the work o. My car completed. More

My experience with Shottenkirk Honda in Cartersville is always great. The staff is always helpful and friendly. always great. The staff is always helpful and friendly. More

fast service and excellent customer service! both, jordan and ginger are ALWAYS helpful and are ALWAYS able to answer questions i may have! both, jordan and ginger are ALWAYS helpful and are ALWAYS able to answer questions i may have! More

Timely servicing and a very courteous service staff. a great neighborhood dealership for the Acworth, Cartersville area. a great neighborhood dealership for the Acworth, Cartersville area. More

Lack of communication about the issue with my auto. I had to initiate all conversations I had to initiate all conversations More

I had the steering wheel on my new CRV changed out for a heated one. While a piece of the side dashboard was left off and possibly cracked during the installation, the service department was quick to reorde heated one. While a piece of the side dashboard was left off and possibly cracked during the installation, the service department was quick to reorder a new one as soon as I noticed that the piece was missing. We all make mistakes, but I appreciate their willingness to make it right. More

Kevin Etters is an excellent service advisor. I was very happy with my 45K service. Thanks you! I was very happy with my 45K service. Thanks you! More

Kevin Etters is wonderful. He has great customer service and is so knowledgeable. You are ver blessed to have him. He has great customer service and is so knowledgeable. You are ver blessed to have him. More