Shottenkirk Honda of Cartersville - Service Center

The service itself was great. First, let me say that I am extremely grateful for the loaner vehicle I was given. But, it was absolutely disgusting!! Shottenkirk should actually b First, let me say that I am extremely grateful for the loaner vehicle I was given. But, it was absolutely disgusting!! Shottenkirk should actually be embarrassed!! Yes, the outside was sent through the wash, but the inside was super gross! Even the ceiling was dirty. The car smelled horrible, seats were badly stained, the phone charger did not work and just disgust throughout whole car. I've been given a loaner vehicle before and it was the same exact way. More

Angie has been awesome every time I’ve been there. After my service was complete I noticed that my steering wheel had been scratched. Angie advised me that they would make it right. I returned the nex After my service was complete I noticed that my steering wheel had been scratched. Angie advised me that they would make it right. I returned the next week and they replaced the scratched steering wheel with a brand new one. I would be upset if I couldn’t work with Angie again, you better keep her around. More

Oil change took to long. Not enough Information while I was waiting. I had an 8:15 am appointment and I didn’t get to leave until 10:10 Not enough Information while I was waiting. I had an 8:15 am appointment and I didn’t get to leave until 10:10 More

Last minute decision to stop in, they got us in immediately and were very kind! immediately and were very kind! More

Jordan was wonderful in keeping me informed of my cars service status. There was an issue the following day whereas Jordan again was kind and patient with the situation and continued to keep me well infor service status. There was an issue the following day whereas Jordan again was kind and patient with the situation and continued to keep me well informed of progress. More

Ginger in Service Dept was fantastic on communicating progress. 5star service from Ginger and mechanics progress. 5star service from Ginger and mechanics More

Was very Kind and Courteous. The waiting area was very clean and comfortable. Thank You! The waiting area was very clean and comfortable. Thank You! More

An appointment was made to have a recall repaired. Upon arrival, I was told they are not sure when they could repair it. Once the repair was made, the radio will not work. After waiting at the dealers Upon arrival, I was told they are not sure when they could repair it. Once the repair was made, the radio will not work. After waiting at the dealership for FIVE and a HALF hours, I had to finally insist for a loaner car to go home. When i got my belongings out of the car, no one was working on it. More

John has been my Service Advisor for three years now and I must say his expertise, professionalism and people person skills is unmatched and as a result it is pleasure doing business with you all. I must say his expertise, professionalism and people person skills is unmatched and as a result it is pleasure doing business with you all. More

Was told my recall repair would take 2-1/2 to 3 hours. At past 4 hours finally someone told me they were having issues and would get back to me. At 5 -1/2 hours at the dealership waiting, I took it upon At past 4 hours finally someone told me they were having issues and would get back to me. At 5 -1/2 hours at the dealership waiting, I took it upon myself to ask for an update. At this point I had been there from 10 am until 3:30. Not once did anyone inquire if I might need anything, might want a courtesy car to go home or even grab something to eat. I had to ask for a courtesy car because they messed up my radio during the recall repair. The courtesy car? Filthy! While I waited I heard many others there offered other repairs and it seemed to me making money off those customers was a priority over my recall repair. This dealership can do better. A very low level of customer service. More