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Shottenkirk Toyota - Service Center
Quincy, IL
191 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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191 Reviews of Shottenkirk Toyota - Service Center
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April 18, 2024
Frustrating because this is the 2nd time for the same general issue. Plus the l of time and the fact I paid to have my vehicle towed when the problem was a seal on a repair that was just done a few weeks general issue. Plus the l of time and the fact I paid to have my vehicle towed when the problem was a seal on a repair that was just done a few weeks prior. More
by CLGHOME22
Verified CustomerEmployees Worked With
Scott
Helpful April 12, 2024
They knew about the problem long before and said I had to wait for light to be on before they could fiind out what’s wrong with it and now the aren’t gonna fix it I have to pay for it out of my pocket which wait for light to be on before they could fiind out what’s wrong with it and now the aren’t gonna fix it I have to pay for it out of my pocket which I think is xx cause this happened a day after I bought it so I think you guys should have to fix it More
by DARYL.CALAWAY1979
April 07, 2024
When my car was serviced last Monday, I specifically requested that the service techs check the cause of my tire pressure light's being on. When I got into my car, the light was still on. I returned to requested that the service techs check the cause of my tire pressure light's being on. When I got into my car, the light was still on. I returned to the service desk and mentioned the light was still on. The person at the desk walked to my car, added air to the tires, and said the tire pressure was fine. Within hours the tire pressure light came back on. Meanwhile, I completed an evaluation with that information. My husband received a voicemail from a Mike Shunk asking for a call back, I phoned the number (217-224-1500), was put on hold, and then the call was cut off. On Friday--tire light still on--I returned to Shottenkirk and they removed a nail from my tire, fixing the problem and charging me $30. While I do not object paying for service, the problem should have been identified and corrected during my routine service call five days earlier. A very disappointing experience . . . Martha Rapp More
by MBRAPP
Employees Worked With
Not applicable.
March 31, 2024
While they did change the brakes. They did not to seriously the alternator going bad. The car issue is exactly the same as last year. Where last year when they ignored the alternator They did not to seriously the alternator going bad. The car issue is exactly the same as last year. Where last year when they ignored the alternator it went out the very next day after I picked it up. They stated the alternator can go out suddenly. They did not trace anything to see if it was electrical. This time I tell them to look at the alternator and they sent a pic to show the diagnostic equipment said all was fine. Then in the next breath I was told the battery was low on its charge. Said it could be something draining it. I showed the guy I gave my keys to the error code that was indicated in my car. Their opinion stayed the same. When I got in my car to leave $332 with some change poorer for the back brakes they changed the error light was still on. They didn't even clear it I had to. Not to mention the fact thatthey sent an email for a discount which I was told that it was not for my cars model so it could not be used. Second time having trouble with this group the first being when I bought it. The more I deal with this group the more I wonder why I put myself through it. More
by HOUSE
Employees Worked With
Don't know who worked on the car.
March 27, 2024
People are nice, but to pay close to $100 to have an updated radio, because it was making the screen flash on and off and the phone didn’t work through the car, and no Serius radio functioning, for a v updated radio, because it was making the screen flash on and off and the phone didn’t work through the car, and no Serius radio functioning, for a vehicle with only 44,000 miles, makes me wonder what next is scheduled to malfunction that I would have to pay for again. I don’t think Toyota will be my next car. I don’t think the makers and dealers realize things like this just steer their customers to other makes and dealerships. More
by STJANEM
Employees Worked With
Xx
