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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
687 Reviews
Call Service Center (626) 415-0972

687 Reviews of Sierra Chevrolet of Monrovia - Service Center

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April 21, 2023

Great customer service. Very friendly staff. Free coffee in the lounge. Fast in and out service. More

by nan.yu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, Nan.yu! Thank you for sharing positive feedback about your visit to our service department. We're glad your advisor made sure everything was handled efficiently to return you safely to the road in a timely manner. We look forward to doing the same at your next appointment. See you then!

April 21, 2023

Explains the issue with the car and try to return it as soon as it is complete. More

by JENCASIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for sharing positive feedback on your experience with our service team. It is our pleasure to assist you with your automotive needs in a way that is convenient and accommodating for you. We look forward to making your next appointment just as reliable!

April 14, 2023

Thank you Jeremy Cesena for making sure my Silverado is healthy for me to drive. The service and time was fantastic. I like that you kept me informed. Thank you More

by luvdmerlot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Report | Print
Apr 17, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for sharing your encouraging feedback with us! We're delighted Jeremy handled your Silverado's needs with great care and urgency to return you safely to the road in a timely manner. Please come and see us again some day!

April 12, 2023

Joe Jimenez was great with getting my truck in the right direction to getting it service. Very knowledgeable and great communicator. More

by Freddyt2481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Sierra Chevrolet of Monrovia responded

Freddy, your trust in our service team is an honor! Thanks for letting us know how happy you were with Joe's expertise and communication. We hope to remain your first choice in dealership servicing, and look forward to more opportunities to earn that prominence.

April 11, 2023

The team did a great job, the staff were kind, professional and knowledgeable. I’m very glad I went there More

by Bmellon58@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
Report | Print
Apr 11, 2023 -

Sierra Chevrolet of Monrovia responded

Awesome! We're so happy to know your Chevy had a great service visit. It is our pleasure to assist you with keeping your vehicle in its best condition, so if we may ever do more for you, please don't hesitate to let us know. Thank you for choosing Sierra Chevrolet!

April 08, 2023

Great service thanks to Gherardo Fraye. He got my Volt fixed fast. He was very easy to work with. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gherardo Frye
Report | Print
Apr 11, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, Kate! Thanks for taking a moment to tell us what you liked about this visit. We truly appreciate hearing about these things, and we're delighted Gerardo provided you with a convenient experience for your Bolt's services. Looking forward to making your next appointment just as superb!

April 05, 2023

Very professional. I was acknowledged in a timely manner. Joe listened to my concerns, and advised me. More

by v_jones110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Sierra Chevrolet of Monrovia responded

Great! Thanks for stopping by to give credit to Joe for his attentive support during your vehicle's service visit. We're pleased he made sure your concerns were thoroughly addressed before returning you safely to the road. Thank you for choosing Sierra Chevrolet for your automotive needs!

April 04, 2023

Gerardo Frayre was very helpful during my visit at the Monrovia Dealership. I will definitely be returning. More

by cindyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Frayre
Report | Print
Apr 04, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, Cindy! Thanks for letting us know how accommodating your visit was with Gerardo. We're glad he provided you with all the insight you needed to make informed decisions about your vehicle's needs. We hope to emulate this positive experience upon your return. See you then!

April 04, 2023

Joe was kind and prompt when I arrived to the dealership. Made sure I had all my questions answered thoroughly and never felt pressured More

by Rose
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
Report | Print
Apr 05, 2023 -

Sierra Chevrolet of Monrovia responded

Rose, thank you for letting us know how satisfied you were with Joe's assistance on this visit! We're glad he handled your vehicle's needs with great care and urgency. We hope to make your next appointment with us just as superb!

April 03, 2023

Tanya Ruiz, was very attentive to my time and took care of me quickly. She even called me when my car was ready since the text messaging was not working properly. Overall quick service and took care of my More

by Bonny Tsang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Sierra Chevrolet of Monrovia responded

Bonny, thanks for stopping by to give credit to Tanya for proper and thorough automotive service and communication. We're delighted she made sure your vehicle's needs were handled with urgency to get you safely back on the road in a timely manner. We look forward to working with you again some day!

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