Back

Sierra Honda - Service Center

Monrovia, CA

4.8
1,080 Reviews

1,080 Reviews of Sierra Honda - Service Center

Sort by
June 02, 2025

Kevin Eng is consistently an excellent, awesome service man. He is the best. He is informative and kind. He explains and helps. Kevin is like FAMILY! I only bring my car in for servicing when he is wo More

by KIMA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Medrano-Hurtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon C from Sales
Jun 03, 2025 -

Sierra Honda responded

Kim, we appreciate your 5 stars for Kevin! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.

June 01, 2025

Very helpful, answered all my questions. Delivered service timely. Recommended only necessary services. Kept me informed. More

by RTEVAN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sierra Honda responded

We're so happy to know your service visit was straight-forward and stress-free. Thank you for letting our team be of service to you, and please think of Sierra Honda the next time you have any automotive needs.

June 01, 2025

KEVIN ENG IS THE BEST! He is always so kind and knowledgeable. He always gives me awesome service. Thank you More

by 6RAGENMILLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sierra Honda responded

We're pleased you had another great service experience with us, and that Kevin made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

June 01, 2025

Kevin was friendly, clear, and professional. The service was very quick with no surprises. Will be back with Kevin as my advisor. More

by pjhoen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sierra Honda responded

Nothing means more to us than your complete satisfaction, so we're happy Kevin handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.

June 01, 2025

Clean friendly welcoming. Love the uber service. My advisor is professional, keeps me informed about my vehicle More

by DIDIDIAZ_81
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sierra Honda responded

Didi, thank you for reporting on the exceptional work our service team does for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Sierra Honda for the highest quality service.

May 31, 2025

Yessi is an excellent service writer. She is courteous, always listens and never tries to oversell. She literally just explains what is needed and why. I really like working with her. Tim More

by timgavern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Jun 03, 2025 -

Sierra Honda responded

Tim, thanks for stopping by to share your 5-star review of Yessi! We're glad she addressed your vehicle's visit with plenty of communication. Please don't hesitate to reach out when we can help you again.

May 30, 2025

As always Kevin does a great job in informing me what is wrong with my card, price and getting it completed in a timely manner. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sierra Honda responded

Thanks for your fantastic review, Annie! Kevin is the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Sierra Honda for the best service!

May 30, 2025

Adam is very good. He lets me know when my car is due for an oil change fright before my light comes on. He tells me if my car needs brakes etc but doesn't push me to More

by sdehner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Sierra Honda responded

Thank you for sharing positive feedback on Adam! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what he has provided for you. We look forward to your next visit!

May 29, 2025

Great communication throughout the process and offer uber rides as well. Good communication with clients. More

by LUCYVIVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Sierra Honda responded

Thanks for letting us know how pleased you were with the convenience of this service visit, Lucy! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!

May 29, 2025

Full of lies if you ask me. They said the two massive woofers in the cargo area (which are 10’ could be causing my vehicle or slide from side to side when going over reflectors More

by localshoreman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Eng
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Sierra Honda responded

I'm so sorry this experience failed to meet your expectations. If you wouldn't mind getting in touch with me directly, I'd appreciate the chance to discuss your concerns and see if there is anything I can do to assist you. Thank you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia