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Sierra Honda - Service Center

Monrovia, CA

4.8
1,101 Reviews

1,101 Reviews of Sierra Honda - Service Center

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June 28, 2025

Billi was very helpful. He explained everything in detail which I appreciate. He made the process easy and hassle free. More

by brittany.delellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Tam
Jun 30, 2025 -

Sierra Honda responded

Brittany, thank you for your trust in our service team! We're happy Billy provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you.

June 26, 2025

Billie always takes care of me. He's easy to talk to and very knowledgeable too. More

by cyto25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie (Tan?)
Jun 26, 2025 -

Sierra Honda responded

We're delighted Billy has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!

June 26, 2025

Kevin was very considerate about my time and work schedule. He facilitated and explained everything nicely. More

by elkono77
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Sierra Honda responded

We appreciate your 5 stars for Kevin! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.

June 26, 2025

I’ll never give Sierra Honda my business again. It was naive of me to believe they cared more about keeping my car reliable than padding their bottom line. I certainly wouldn’t trust them with any More

by noelcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Eng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the people that worked on my car. The Shop Supervisor or whoever I never spoke with.
Jun 26, 2025 -

Sierra Honda responded

Noel, thank you for sharing your perspective. We do apologize for giving you any reasons to doubt the integrity of our service team. If I may be of assistance, or if you'd like to share any more feedback, I'm open to having that conversation with you. Please feel free to contact me directly to discuss. Thank you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

June 26, 2025

My experience was great! Mike was so nice and so helpful was a pleasure experience. He was very nice. And the wait time was great too !!! More

by cyncannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rose
Jun 26, 2025 -

Sierra Honda responded

We're glad Mike and our service team made your day a little easier by being attentive and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

June 26, 2025

Smooth process for routine maintenance. Kevin was kind and walked me through the services my vehicle was due for and which were most urgent. He also arranged an Uber driver to get me home s More

by LACELIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Sierra Honda responded

Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by Kevin and our service department. We hope you'll continue to make Sierra Honda your first choice for service!

June 25, 2025

Great Service i can depend on at Sierra Honda! High quality work with a smile. More

by SCHOLTZY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Sierra Honda responded

Thanks for the love! We're thrilled you always enjoy working with the Sierra Honda team for your automotive needs. We hope to be of service to you for many more years to come.

June 25, 2025

The tech was great but the service advisory would not go back to him. Yesi at service was so helpful to get our car back More

by normaherrera1827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy in service
Jun 25, 2025 -

Sierra Honda responded

Norma, we appreciate your honest feedback, and deeply regret that the level of service provided to you by Yessi did not exist throughout your entire experience with the rest of our team. I'll be addressing this internally, but I'd appreciate discussing the details with you if you wouldn't mind contacting me when you have a chance. Thank you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

June 24, 2025

For your Honda service needs ask for Yessi Perez. Her professionalism and dedication are top notch. More

by ronald1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Jun 25, 2025 -

Sierra Honda responded

Ronald, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Yessi's expertise. Safe travels until next time!

June 23, 2025

A1 scheduleing system is inefficient. It did not capture 2 of my appointments. A live person provides better customer service. More

by vjimenez007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Sierra Honda responded

Thank you for your positive rating and your helpful feedback about our scheduling system. We appreciate your business, and also your trust in our service team. Your comments will be shared with our team in hopes of continuous improvement of the customer experience, and if there's anything you'd like to discuss with me, you're welcome to give me a call at your convenience. Thanks again. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

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