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Sierra Honda - Service Center

Monrovia, CA

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8 Reviews

8 Reviews of Sierra Honda - Service Center

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October 01, 2020

"I have purchased two cars now from Sierra Honda. Always..."

- Juliannap07

I have purchased two cars now from Sierra Honda. Always having a fabulous experience that is full of professionalism. Very happy to have been able to purchase my first vehicle from them and I will continue do so.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Rodriguez
August 29, 2020

"Had an issue with my 2019 Honda Clarity EV. Made an..."

- jngtruong

Had an issue with my 2019 Honda Clarity EV. Made an appointment to meet with service advisor Adam Lopez. He wrote up the service order and took time to listen to my concerns on car. Assured me the technician would take care of the issue and repair it. A couple hours later Adam called and explained the issue and got me back into my car ASAP. The dealer also fully charged my EV. This is the extra mile we as customer love to see and feel. Will return for future service. Was a Goudy customer for quite some time but the last experience I had with them drove me away and they are closer to me from home. Recommend Sierra for service.

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Recommend Dealer
Yes
Employees Worked With
March 19, 2019

"Wow. .."

- Le_Cloud

Angelica is the best. She helped me in October choose the perfect car and she's still following up with me. She just helped me set up my first service appt and met with me after to make sure everything went well. She goes above and beyond. THANK YOU,ANGELICA!

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Recommend Dealer
Yes
Employees Worked With
Angelica Penegar
Mar 20, 2019 -

Sierra Honda responded

Hi Le_Cloud, Congratulations on your new vehicle and thank you for choosing Sierra Honda! Our entire team works hard to provide an excellent car purchasing experience to every guest, so we are glad to hear that this was the case with your visit. We will make sure to pass your comments along to Angelica and we wish you many happy miles in your new Honda. Have a great day!

April 16, 2018

"Sales rep/service rep/team service "

- oc3185

I was never the type for person to take my car to a dealership for service. Today I took my car, and I had an amazing experience. Everything from the great amazing service of Saul Gaitan, to everyone in the customer service section. Saul just made me feel like he was getting his own service done. He was attentive, cordial and most importantly very honest ! Love the experience i had here. Definitely going back for all my services, reccomend anyone who want a service or a new or pre owned car to give this dearship a visit , thank me later m.. Amazing amazing service!! Beyond 5 starts !! Thank you guys

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Recommend Dealer
Yes
Employees Worked With
Apr 23, 2018 -

Sierra Honda responded

Hi oc3185, Thank you for feedback! We are happy to hear that Saul and our service team were able to provide you with an amazing experience here at Sierra Honda. As a family owned dealership for over 40 years, we always strive to treat each and every customer as part of one family and we look forward to assisting you in the future. Have a great day!

February 04, 2013

"TL;DR - Service dept. gets an F-. ***WORST SERVICE..."

- MichaelKim

TL;DR - Service dept. gets an F-. ***WORST SERVICE DEPT. EXPERIENCE EVER*** I scheduled an appt. to get a check engine light checked out on my 2008 Honda Accord EX-L V6 on 2/2/13. The car was purchased 6 months prior at Sierra Honda aka Sierra Autocars, Inc. (check the BBB) as a Honda Certified Used Car and came with a 12 month/12k mi non-powertrain (in addition to the standard powertrain) warranty (Covered for 1 year or 12,000 miles (whichever comes first) from the Honda Certified Used Cars purchase date. Steering. Suspension. Electrical. Air Conditioning. Heating and Cooling. Fuel System. Switches. Audio Repairs (Honda audio systems only) and Sensors http://automobiles.honda… ). I was driving on Friday and the check engine started flashing and the VSC light came on. The car started hesitating badly and my instrument panel was lit up like a Christmas tree. A quick search online showed that this was a common problem on 2008 V6 Accords and it was due to the gas saving ECO mode that shuts down 3 cylinders when not needed. This "feature" causes the plugs to foul much earlier than normal. The problem is usually fixed by replacing the spark plugs, coil, and having the ECU reflashed with an update. I got to the service center and was "helped" by Sang Cao. He stated that I had to pay $103 to have the tech. diagnose the problem and if the part that needs replacing is covered by the warranty, then the diagnosis charge would be waived and the car repaired under warranty. Great! That's fair and completely reasonable. But, the problem began when he said my warranty only covers engine, transmission, and sensors. Likely, anything they find (I specifically mentioned electrical) will not be covered under warranty. This is when the problems began. I told him about the 12/12 non-powertrain warranty and he said he's never heard of it. He showed me his computer screen and said I only had a powertrain warranty. He brought his two buddies over who have "never heard of any 12/12 warranty" and that used cars only covered engine, transmission, and sensors. Sang then told me to go discuss my warranty issue with the finance manager. So, I walked 100 feet over to the finance manager who looked up my purchase on his computer. He verified that it was a certified pre-owned purchase with the 12/12 warranty and that any issues should be covered. In fact, he pulled up the exact same screen as Sang and said "look, it says your 12/12 warranty expires in July 2013." He wondered whether Sang Cao was new and discussed my issue with another manager. Also, I just happened to have all the warranty manuals describing in detail the 12/12 non-powertrain coverage in my car. Next, this other sales manager and I went back to Sang to clarify my warranty coverage. Incredibly, Sang and the manager actually sat there arguing for a solid 2 minutes about the warranty. Sang kept insisting he's never heard of this warranty and nothing except the power train is covered. Sang was incredibly disrespectful to this older gentleman. A few minutes later, the service manager (I'm assuming she was the service manager because she had her own office right next to where they were arguing) came out and tried to back pedal stating that "certain things aren't covered." Therein lies the whole issue. Sang previously stated that only the engine, transmission, and sensors were covered. My understanding (along with Honda's website, the finance manager, and my warranty documents) is that everything listed above as non-powertrain were covered. She tried to bring up an example of something that "may not be covered," but the whole issue was Sang's description of my scope of warranty coverage. After a few minutes of this nonsense we decided to move forward to diagnose the problem with the understanding that I now had coverage beyond my engine, transmission, and sensors. Two hours later, Sang came back and stated that he found one foul plug (surprise!). He asked whether I wanted to replace all 6 under warranty or just the one. I told him I'd like to replace them all since they were going in anyways. Also, I asked about the ECU reflash since it was mentioned online. He said he's never heard of reflashing an ECU and that he's never had to do that before. He suggested my fouled plugs were due to a dirty injection system and that I should clean my EFI system for $130 (I really didn't see this up-sell coming). I declined and just asked for the warranty replacement on all the plugs. 3 hours later I received my invoice for $0. Great! The service department changed 3 plugs (not 6 as mentioned and thank god I didn't just change 1) AND REFLASHED MY ECU! There was a service bulletin that covered this exact problem. When I asked Sang why they only changed 3 instead of 6 plugs, he stated "yeah, they only changed 3, like I said." Fail! I should've heeded all of Yelp's terrible reviews about this service dept. Avoid Sang Cao and the service dept. at all cost

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Recommend Dealer
No
Employees Worked With
Sang Cao
June 12, 2012

"Your are definitely not the customer to these people. I..."

- Mobil8ed

Your are definitely not the customer to these people. I asked for a specific service and Eric said they would perform it and then called and said they needed to check a part I just installed. and that would be extra. I said if that extra money would give me an answer I would gladly pay it. Next call need more money for something I just had my mechanic of 20 years do and Eric said it was their policy to do this step next. I said no and got my car out of there as these folks would just keep on going till I paid for a new car. I thought they would have changed from 4 years ago but I guess not.

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Recommend Dealer
No
Employees Worked With
Eric
March 24, 2012

"Service dept is horrible. Even with an appointment my..."

- Hondadrivernla

Service dept is horrible. Even with an appointment my basic express oil change and wiper blades took 3 Hours!!!!! Do not come here unless you have all day to wait. It took twice as long as he told me it would when I dropped off my vehicle. Unacceptable.

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Recommend Dealer
No
Employees Worked With
Kevin Eng
July 20, 2010

"in June, 2010 I spent $380 to have my Hybrid Civic (new..."

- californiagirl

in June, 2010 I spent $380 to have my Hybrid Civic (new to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a coolant issue and needed to replace parts. About a week later the light came on again, I brought it in and Chris (who no longer works there)helped me again. After the $98 diagnostic and a test drive later, plus forcing me both times to rent from enterprise for around $50 a day, he said it was because the gas cap was loose and that I just needed to make sure I clicked it 3 times. A few days later my friend and I had to drive up to Sacramento for a wedding, or we tried to... the car started smoking on I-5 in the middle of nowhere, 20 miles south of Bakersfield. The air conditioning cut out, the check engine light came on immediately as the car started rattling and the spedometer plummeted. Luckily I pulled off to the side of the road in time for it to die. In 120 degree heat I called Sierra Honda, explaining what happened as my friend called Triple A, and got transferred 4 times til I finally got ahold of the general manager. The lady was incredibly rude and defensive, informing me that the guy who helped me, Chris, no longer worked there and there was no way to prove that their service was the reason for my engine problems. I said I got the car checked out and spent almost $500 for a shoddy job and asked what she recommend I do. She was beyond rude and when I asked for the name of the nearest dealer she said she couldn't help me and what did I expect her to do? It was my responsibility to just "get off the side of the road!" I told her I would like to have her call the nearest dealership and inform them of the situation, like a doctor who shares medical history with the nearest doctor to help heal a patient, so my car could get fixed. She gave me the number then said there was nothing she could do beyond that. The engine is completely shot, and the kind guy named Richard at Barber Honda (the EPITOME of opposite from Sierra--> water bottles, helpfulness, called Enterprise, honest, competent, efficient, friendly...) told us that the car had been misdiagnosed a problem that caused us to lose the engine, which now costs $4,500 to replace for a USED engine, which is 70% of what we paid for the whole car when we bought it after getting it guaranteed by Honda last month.

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Recommend Dealer
No
Employees Worked With
Elizabeth Hoffman
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