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Sierra Honda - Service Center

Monrovia, CA

4.8
1,056 Reviews

1,057 Reviews of Sierra Honda - Service Center

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September 05, 2024

Kevin was great and super helpful! He called with updates and was very professional and friendly. More

by WLWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Sierra Honda responded

Thanks for letting us know how satisfied you were with Kevin's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

September 05, 2024

Yessi is great at customer service, very straight forward. Enjoy going to her for my vehicles. More

by amberdenise_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Sep 05, 2024 -

Sierra Honda responded

Amber, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Yessi provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

September 05, 2024

Billy is great. He always goes above and beyond to help me during the time of service. I appreciate his patience and attention to detail. Thank you Billy for all you More

by jinaecrouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Sep 09, 2024 -

Sierra Honda responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with Billy and our efficient service team. We wish you pleasant travels until we may be of service to you again!

September 05, 2024

Helpful Staff good service. 3% credit card fee, will not return because of this. Ty More

by Foothill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yessi
Sep 09, 2024 -

Sierra Honda responded

I would like to sincerely thank you for your kind words on our service team. We understand your concerns, and regret that you're considering not returning to get your vehicles serviced with us. We appreciate your past business and your candid feedback. If you would like to discuss any issues with me, please don't hesitate to reach out. John H. Howard III 626.879.2935 ext 7084 Service Manager, Sierra Honda Of Monrovia

September 03, 2024

I own 2 Hondas and I have been coming to Sierra Honda for years. 3 weeks ago, I took the accord for oil change and a week later, I checked the oil level as always do, it looked to be overfilled about a quart More

by soltani1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Tirado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Sep 04, 2024 -

Sierra Honda responded

I sincerely apologize for this experience in our service department, especially since you have been our valued customer for so many years. Please give me a call when you have a moment. I would appreciate the opportunity to speak with you in more detail. Sincerely, John H. Howard III 626.879.2935 ext 7084 Service Manager, Sierra Honda Of Monrovia

September 02, 2024

Kevin takes care of his customers. He's honest, helpful, and all around a great person. I would not go to anyone else but him. More

by JENNY.YU626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Sierra Honda responded

Thanks for letting us know how satisfied you were with Kevin's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

September 01, 2024

Kevin provides great service and green advice. He is honest and lets us know if service is not needed. More

by schau7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Sierra Honda responded

Thank you for telling us the highlights of your service visit with Kevin! It is always our pleasure to ensure convenience and value hen you place your trust in our team. We look forward to serving you again!

September 01, 2024

Adam took very good care of us and my car. Thank you very much. Will definitely be back again for service and continue to work with Adam. More

by elissavaldez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Sierra Honda responded

Thanks for the fantastic review of Adam! Adam is the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle. Thank you for continuing to choose Sierra Honda for the best service!

September 01, 2024

Adam was extremely helpful and informative. My car was washed and ready when promised. I highly recommend you ask for Adam. More

by jasminc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Sierra Honda responded

Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by Adam and our service department. We hope you'll continue to make Sierra Honda your first choice for service!

August 31, 2024

Amazing customer service! The service was fast and they kept me well informed! Highly recommend to others! More

by carlagald11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Sep 03, 2024 -

Sierra Honda responded

We're glad our service team made your day a little easier by being efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

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