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Sierra Honda - Service Center

Monrovia, CA

4.8
1,168 Reviews

1,168 Reviews of Sierra Honda - Service Center

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July 23, 2025

Kevin is a very knowledgeable service person. He is truthful about. Services. He is always very helpful. More

by Vfrey49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Sierra Honda responded

Thank you for letting us know how pleased you've been with Kevin's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again.

July 21, 2025

Kevin Eng was so nice and helpful! He was very clear with me about what work was done and what work was needed More

by ALEXISGALVEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Sierra Honda responded

Alexis, thank you for letting us know how much you enjoyed working with Kevin during your visit. Being that you rated this a 3-star experience, we'd love to know where we dropped the ball so we can ensure better service next time you come see us. If you could please contact me directly to discuss this, I would sincerely appreciate hearing from you. Thanks so much for your feedback. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

July 20, 2025

Excellent customer service. Great attention to detail. Very efficient. Honda Tech Billy Tam was super helpful and knowledgeable. More

by TSPMASTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Jul 22, 2025 -

Sierra Honda responded

We're pleased you had another great service experience with us, and that Billy made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit.

July 18, 2025

I recently brought my vehicle in for service and had a great experience from start to finish. The staff was professional, efficient, and kept me informed every step of the way. My service advisor Yessi wa More

by Secarter15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DACENIA “YESSI” PEREZ
Jul 22, 2025 -

Sierra Honda responded

We're pleased you had an organized and accommodating service visit managed by Yessi. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

July 18, 2025

Kevin Eng took very good care of me, I always feel very comfortable and have no worries. More

by grh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Sierra Honda responded

We're delighted Kevin has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!

July 18, 2025

I was treated very well and received prompt courteous service. Kevin in the service department handled my service request and was extremely helpful. More

by DAVIDPENN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Sierra Honda responded

David, thanks for letting us know how pleased you were with the convenience of this service visit with Kevin! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!

July 17, 2025

Kevin is so honest, helpful and knowledgeable. I feel I get the best service whenever he is my advisor. More

by emmanuel.ablan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Sierra Honda responded

Emmanuel, we're delighted Kevin is someone you can count on for a reliable service experience. Thank you for your awesome feedback. Best wishes for safe travels until next time!

July 17, 2025

Excellent service and very attentive to my needs and concerns. Looked for the best deals and coupons to give me the best price. More

by rdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Sierra Honda responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

July 16, 2025

Billy always helps to make sure that Honda takes great care of my family and our vehicles! More

by sophiamejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
Jul 16, 2025 -

Sierra Honda responded

Sophia, your satisfaction means the world to us, and we're pleased Billy continues to be a reliable resource for your family's service needs. We look forward to ensuring more high quality service at your next appointment!

July 14, 2025

I have been going here for years. Four of my cars have been serviced here. And in the last year, it seems to have shifted their focus to upsell you as many services as possible, inste More

by NICKSOLIS518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby
Jul 15, 2025 -

Sierra Honda responded

Nick, we appreciate hearing from you about your concerns, and I hope there is something we can do to re-establish your confidence in our team's integrity. Please get in touch with me when you can, and let's go over what you think are the not-so-great parts of your experience. I'd be happy to make it right. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

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