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Sierra Honda - Service Center

Monrovia, CA

4.8
1,080 Reviews

1,080 Reviews of Sierra Honda - Service Center

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May 10, 2025

We wont come back here for service. High pressure sales. Horribly long time for service. More

by SHERRYHODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Eng
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Sierra Honda responded

Sherry, thank you for bringing this to our attention. We regret that you felt any pressure from our team, and that some circumstance caused any delays during your visit. This is not the typical experience for our service customers, and we'd appreciate the chance to make it right. Please get in touch with me, and I'd be more than happy to assist you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

May 10, 2025

I like the new location better (more spacious). Kevin was great, always looking to maintain my vehicle with emphasis on cost effective preventative care options. More

by CLYDE_OKUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Sierra Honda responded

Clyde, thank you for always trusting Kevin and the Sierra Honda team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.

May 09, 2025

This was the only dealership that actually gave me a price over the phone. Tom was transparent and great to work with. I have to take one star off because when i got the car, it had a very deep dent in More

by BQMEMD
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Sierra Honda responded

Thank you for your positive feedback on working with Tom for the purchase of your vehicle. We're delighted his efforts made this an overall efficient and transparent experience. If there is anything you would like to discuss further, please feel free to get in touch with me, and I will do my best to assist you. Armando Valdez General Sales Manager Sierra Honda avaldez@sierracars.com

May 08, 2025

I brought my card in for service on May 3, 2025 very pleased with Adam that took care of me and my car runs perfect More

by hfm210@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Sierra Honda responded

We appreciate your 5 stars for Adam! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape.

May 07, 2025

Kevin Eng at Sierra Honda Service once again provided excellent customer service. I have an old car that I am trying to maintain and he always provides great service, he is upfront and honest which help More

by GY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Sierra Honda responded

GY, thank you for telling us why you like working with Kevin! We're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

May 05, 2025

The service was smooth from start to finish. He was able to explain very well what work they’re going to do on my car. More

by Marysan Ancheta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Sierra Honda responded

Marysan, thank you for your trust in our service team! We're happy they provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you.

May 04, 2025

Kevin is very responsive and addressed all of our questions. He had our best interest in mind when making recommendations. Thank you, Kevin! More

by TED_BURKHALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Sierra Honda responded

Ted, we're happy you enjoyed an accommodating visit with Kevin! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Honda for the best service!

May 04, 2025

Kevin has always been great . Words are not enough to describe this employee . Sierra honda is lucky to have this guy . More

by EDWARDBERNARDINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Sierra Honda responded

Edward, thank you for recognizing Kevin's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time he and the Sierra Honda team may serve you.

May 02, 2025

This was my first visit. Robert was helpful and patient as he took down my car’s symptoms. He called when he promised. And he when I came to pick up the car he was quick and More

by puentealicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 02, 2025 -

Sierra Honda responded

Alicia, thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what he provided for you. We look forward to your next visit!

May 02, 2025

Robert had helped me he was Very helpful and I wasn’t there that long. I was hungry and could get snacks from the vending machine while I waited so that was a cool thing More

by TMARCUS721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 02, 2025 -

Sierra Honda responded

Thanks for letting us know how helpful you found this visit! We're glad you enjoyed a short and comfortable wait in our lounge while Robert managed your appointment. See you next time!

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