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Sierra Honda - Service Center

Monrovia, CA

4.8
1,073 Reviews
Call Service Center (626) 408-8397

1,073 Reviews of Sierra Honda - Service Center

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July 16, 2024

Yessi was excellent, took great care of me and the needs of my car. Very satisfied. More

by SOPDRUMMERBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Report | Print
Jul 17, 2024 -

Sierra Honda responded

Thank you for taking a moment to share positive feedback on Yessi. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

July 16, 2024

Kevin was very helpful, friendly, and responsive. He looked into my air conditoner issues and reviewed my extended warranty to check on what was covered. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Sierra Honda responded

Hector, thank you for reporting on the exceptional work Kevin and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Sierra Honda!

July 16, 2024

I’ve never been to the dealer before to get my car serviced it was smooth sailing to say the least. More

by jsurdo37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Sierra Honda responded

Thanks so much for your 5-star review! We're delighted the value of our team's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

July 16, 2024

Excellent service very polite and it was fast and easy would definitely come back thank you More

by SOFIA6V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Report | Print
Jul 17, 2024 -

Sierra Honda responded

We're glad your vehicle's services were handled in a very timely manner, Sofia. Thank you for your positive feedback! Please don't hesitate to reach out when we may be of service to you again. It is always our pleasure.

July 16, 2024

I heard one of the employees curse while on the phone while explaining an incident with a customer. More

by catnov08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Sierra Honda responded

We regret that your experience in our service department was anything but exceptional. If you would like to share additional feedback about your visit, please don't hesitate to reach out at your convenience. I'd be happy to assist you. John H. Howard III Service Manager, Sierra Honda of Monrovia jhoward@sierracars.com

July 16, 2024

Fast, efficient, friendly! ! Thank you again, Yessi, you are the best!!! I will be back for service soon! More

by SugarPie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Report | Print
Jul 17, 2024 -

Sierra Honda responded

Thank you, SugarPie! We're pleased you had another great service experience with us, and that Yessi made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

July 13, 2024

Yessi is a good service advisor and very helpful. I need to make a future appointment. More

by ISADREAMINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Report | Print
Jul 15, 2024 -

Sierra Honda responded

Thank you for sharing positive feedback on Yessi! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Yessi has provided for you. We look forward to your next visit!

July 13, 2024

Very friendly and very helpful. The workers explained everything that needed to be done and explained in details as to why. More

by kimberlytiongco22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jul 15, 2024 -

Sierra Honda responded

Kimberly, thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

July 11, 2024

Billy goes above and beyond! Very upfront about everything very polite , was quoted a 3/4 hour wait was done in 2 hrs!! Thank you Billy for your amazing customer service! More

by swetz121501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jul 12, 2024 -

Sierra Honda responded

Thank you for taking a moment to share positive feedback on Billy. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

July 11, 2024

Billy was very personable and attentive to my car concerns. He was also very knowledgeable! I will be coming to Billy for all my service needs. More

by dianamartinez477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jul 12, 2024 -

Sierra Honda responded

Diana, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Billy handled your visit with great care and communication. Safe travels until we see you again!

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