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Sierra Honda - Service Center

Monrovia, CA

4.8
1,111 Reviews

1,111 Reviews of Sierra Honda - Service Center

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January 02, 2024

Service of Billy Tam was excellent. He was very courteous and efficient. But the price was higher than we expected. More

by Mitch Tung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Jan 05, 2024 -

Sierra Honda responded

Mitch, Providing excellent and quality service is so important to us here at Sierra Honda and we are glad that Billy's efforts could meet your satisfaction! We are thrilled to know that he was very courteous. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

December 29, 2023

I’ve been a customer of Sierra for a while, The service department has always been excellent More

by Joeyfrisina53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez 5 stars. Would give her 6 if I could
Dec 29, 2023 -

Sierra Honda responded

Hi, Joey! Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve you well. Get in touch the next time we may be of assistance. We're always here for you!

December 29, 2023

We have been customers for over 12+ yrs and our experience with the staff and service team has always been great. More

by Secarter15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Dec 29, 2023 -

Sierra Honda responded

Thank you for your positive review and loyalty! We sincerely appreciate your assessment of our dealership, and we hope that you'll think of us the next time you have any automotive or Honda needs. Safe travels this holiday season!

December 28, 2023

My appointment was right on time and pick up was earlier than expected! Yessi was friendly, knowledgeable & professional! More

by rechetnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Dec 29, 2023 -

Sierra Honda responded

Thanks for taking a moment to give us the highlights of your service visit with Yessi! We're delighted she was committed to your complete satisfaction. Please come see us again some day!

December 28, 2023

Darrell was knowledgeable and loyal. After the service day I asked for the damaged part back but he insisted they did not remove it. Turned out the crew did, but didn't inform him. More

by Sirene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Brannon
Dec 29, 2023 -

Sierra Honda responded

Thanks for letting us know how satisfied you were with Darrell's assistance, Sirene! We're glad he provided you with his utmost support and insight at this visit. We hope you'll come see us again some day!

December 27, 2023

Yessi Perez is an absolute joy to work with: personable, informative, patient, and kind! She's, hands down, the greatest service advisor I've worked with anywhere! More

by smailer905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Medrano-Hurtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Chichipa
Dec 28, 2023 -

Sierra Honda responded

Thanks so much for your awesome review! We're delighted the value of Yessi's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment.

December 25, 2023

Darrell Brannon was absolutely amazing. He kept me informed of my car's status the entire time it was at the dealership. More

by Bookspprt11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Brannon
Dec 28, 2023 -

Sierra Honda responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Darrell handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

December 24, 2023

The service and staff were extremely friendly. I appreciated their communication through out the process and were updating me. Highly recommend! More

by dianamadrigal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Sierra Honda responded

Thank you for your lovely review, Diana! We're glad our service team took excellent care of you. Please come see us again some day!

December 13, 2023

My service advisor KevinEng is the best! He is honest, friendly and very helpful anytime I need service done to the car. He is the only person that I keep coming back to to do anything that More

by ingmarchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Sierra Honda responded

Thank you for telling us why you like working with Kevin! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

December 12, 2023

Darrell in the service department took care me and made it super easy. I didn’t have to worry about a thing, he had me taken home and brought back by a Lyft. It was some of the best and smoothest service I More

by Tyler Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Brannon
Dec 13, 2023 -

Sierra Honda responded

Thank you for telling us why you liked this service visit, Tyler! We're pleased you enjoyed Darrell's assistance and the accommodations furnished by our service department. We hope you'll continue to make Sierra Honda your first choice for service!

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