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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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August 31, 2020

Humberto provided excellent information & service on the recalls that were done today, 2019 Tundra. He has always been very friendly during past visits and today was the same. More

by 2013retarmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
August 29, 2020

People were nice. The dealership was clean I guess the work was none in time I was told as I never received a call telling me the service was completed. I waited for awhile and then called to be tol More

by Dtacyhaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Soto
Aug 31, 2020 -

Sierra Toyota responded

Thank you for your kind words about Armando and our Toyota Dealership. I do apologize if we didn't call or called the wrong number. We will review this internally. I do appreciate you using our Service Department! Respectfully, Gabe Rendon Service Manager 520-515-1671

August 29, 2020

Just went for a replacement extra key. I was a walk in, but they took care of me right away. Everything was properly social distanced, thanks for a quick, easy transaction. Not sure who I interacted with f More

by Miss Rosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Rendon, Humberto Pena
Aug 31, 2020 -

Sierra Toyota responded

Thank you for the feedback Miss Rosie, I do believe I helped you and I apologize if I didn't introduce myself( I admit I don't wear my name tag enough). We are both happy to help! Gabe- Service Manager

August 28, 2020

Excellent check in process. Employees are great. Moved from Minnesota to Sierta Vista. Employees greeted me at the door, helped me right away. Thank you. More

by Rollerprince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Sierra Toyota responded

Well then! Welcome to Sierra Vista and Sierra Toyota! You are going to LOVE Arizona and we look forward to helping you in the future!! Thank you!

August 28, 2020

Very polite and fast service. Thank you very much. This is one reason I buy Toyota. Vehicle styles, comfort ability, and safety are other reasons. More

by Amerikndrm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Sierra Toyota responded

Glad we are able to meet your expectations for what Toyota Service should be. See you on the next maintenance!

August 28, 2020

Good friendly people in all dept very polite ready to assist you I will not hesitate to come back to Toyota Sierra Vista Az. Anytime More

by Chubby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Soto
Aug 31, 2020 -

Sierra Toyota responded

Daniel & Armando are great team members. Thank you for the feedback!

August 27, 2020

The customer service one receives in the maintenance dept is always outstanding. Gabe, Austin, Jarod & Humberto are constantly there to meet any need you require. We had both of our vehicles at the shop las More

by RBARBA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Rendon, Humberto Pena
August 26, 2020

Female that greeted me in the drop off lane was friendly and welcoming. The two service advisors need some training in being friendly. The male that checked me out, dressed in professional attire, was court More

by Larryallen112
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Rendon, Humberto Pena
Aug 27, 2020 -

Sierra Toyota responded

Thank you Mr. Allen for your feedback. I apologize if Jared or Humberto didn't come across as friendly, but I assure you they are quality gentlemen with good hearts. I appreciate you using our department and hope this experience doesn't deter you from giving us another chance. Respectfully, Gabe - Service Manager

August 26, 2020

Great Service !!!!! Friendly Service !!!! Have been with Sierra Toyota for the past twenty years and always feel their service department is the best. Plan to stick with Sierra Toyota ~ More

by Christy Lord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
Aug 27, 2020 -

Sierra Toyota responded

Yes! Love it. Thank you Christy

August 26, 2020

Incredible service. Really helped me out with a flat tire!! I didn’t have to wait long and everyone was very courteous. Plus no charge for a tire repair! More

by hbbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
Aug 27, 2020 -

Sierra Toyota responded

Flat tires are ALWAYS a pain. Glad Humberto could make that bad situation into one with a great outcome. Thank you!!

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