Sill-Terhar Motors - Service Center

Excellent Experience!!! All around it was an excellent experience. I went in thinking that I needed a software update, which was quoted at $160.00. They gave me 1 hour free d All around it was an excellent experience. I went in thinking that I needed a software update, which was quoted at $160.00. They gave me 1 hour free diagnostic, and ended up fixing it for $60.00. That shows me that they weren't trying to sell me stuff I didn't need. They were very honest. Everyone was courteous and did their jobs well. I would definitely recommend them. More

So how long does it take to repair a Jaguar X-type? Well it's been 26 days since my wife and I were told the repairs to her car would take 3 days, now 26 days into this nightmare and don't have the car back it's been 26 days since my wife and I were told the repairs to her car would take 3 days, now 26 days into this nightmare and don't have the car back. So if you're in the market for a new or used car, avoid these guys. One, Sil Tehar does not take responsibility for their messing up a parts order, then over charge for parts they claim they can not find. Two, communication is simply terrible, when you have to call their Jaguar service department to find out what's going on after 10 days, then you're told "We have not got all the parts in." Three and last when there's a comment form their service rep "Well this happens." Simply the worst service I've every seen, had and the sad part, not even "we're sorry." Don't buy or have your Jaguar serviced by these people... More

This dealership is a joke! I have a 2006 Volvo S60R and the "Factory Trained Mechanics" left dirty rags under the hood right next to the timing belts! The timing cover was also loose with the bolts falling the "Factory Trained Mechanics" left dirty rags under the hood right next to the timing belts! The timing cover was also loose with the bolts falling out. Every time I go there I leave and something else is broken!!! Randall is a terrible service advisor and very demeaning to customers More

I got cheated! If you are doing business with Sill-TerHar in Broomfield, Colorado, please read this… In June of 2006, I took my 1996 Windstar to Sill-TerHar for a tune-up. They replaced the belt and all six in Broomfield, Colorado, please read this… In June of 2006, I took my 1996 Windstar to Sill-TerHar for a tune-up. They replaced the belt and all six spark plugs and wires in addition to tunings. I paid $545.41 for this service. In March of this year, my car acted up on the road. I ended up using a small auto shop that was close by. The mechanic determined that one of the wires was bad. I was surprised a wire was defective so early-generally it was suggested that there should be 100k miles between spark plug and wires changes. The current total miles on the car is 78K. We discovered the set of six wires were of two different colors at the boots. I took the service agreement and the wires to Sill-TerHar to see if there was any reasonable explanation for this. The service manager agreed that it was unusual and beat around the bush just to get me confused. I posted a review on Google and it got the attention of Mr. Beau Smith, the owner of Sill-TerHar Motors. Mr. Smith also agreed that wires were marked with cylinder numbers and the MotorCraft logo, neither of which were present on the OEM parts. Unfortunately, after 6 years he does not have records that would indicate any reason for the color differences on the wire boots. Mr. Smith posted his comment just to salvage his reputation. Sill-TerHar was the only mechanic I went to for all of my previous Windstar repair work. I am 100% confident that if the wires were from the same box and the same batch they should have the same color. This leads me to believe that Sill-TerHar did not replace all six spark plugs and wires – because my Windstar had low mileage at the time, they just replaced the easy three in the front and skipped the difficult three in the rear. I feel so cheated and would advise against using their services. If you have no other choice and have to go to them, definitely check afterwards to ensure you are not cheated! More

The transmission on my 60k mile 2006 Mazda 3 was making a noise so I brought it to the service center and paid over 100 dollars to have the mechanics look at it.It took them almost 5 minutes to tell me that noise so I brought it to the service center and paid over 100 dollars to have the mechanics look at it.It took them almost 5 minutes to tell me that the transmission was making a noise and that they don't repair transmissions, they only replace them. They quoted me a 3700 price for the labor and parts. The 100 dollar inspection would go towards the cost of the transmission if i choose to use the dealership for the repair. The price seemed high even for a transmission so I left to have it checked out at other mechanics shops. I went to 3 separate shops and they all inspected my transmission for FREE and gave a much more detailed description of what was wrong. All 3 quoted a price that was about half the dealership price so I ended up using one of the other shops. After I got my car returned I went to the dealership to pay the 100 dollar inspection fee but when the guy at the service desk looked up my information they had no record of my service. They guy told me that they didn't show me owing them any money and even if I did I would have to wait till a different employee came back from lunch to use my credit card because no one there knew how to run a credit card. About a week later I received a notice saying I was overdue on my service charges. So apparently there was record of my service somewhere but not at the place where the service happened? It was and still is super confusing but the letter I received had a phone number and I was at least able to pay the money I owed. I absolutely would not recommend using this dealerships service center. I did not use them for the repair so I cant testify to the quality of work but I can testify that they have high pricing, poor customer service and questionable record keeping which is enough to keep me away in the future. More