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Silver Star Motors

Long Island City, NY

4.5
800 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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36-11 Northern Boulevard

Long Island City, NY

11101

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Showing 800 reviews

May 05, 2023

It was a pleasure doing business with this company, very professional. I will continue to do business with this company. More

by PaulDBelmar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Silver Star Motors responded

Paul, we're thrilled to hear that you had a positive experience with Silver Star Motors! Thank you for trusting us with your business and for your kind words. We're proud to have earned your loyalty and look forward to serving you again in the future.

May 05, 2023

Dawn morris and silver star are great very knowledgeable helpful made my experience excellent I’ve been dealing with dawn and silver star for years I wouldn’t go anywhere else More

by Robertschulman408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Dari
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Silver Star Motors responded

Robert, thank you for your continued loyalty! We're delighted to hear that Dawn and the team at Silver Star Motors have provided you with excellent service and assistance over the years. Your kind words mean a lot to us all. We hope to continue providing you with top-quality service for years to come!

May 05, 2023

I was searching for my next vehicle through the website , and I contacted 4-5 Mercedes dealers within a 100 miles radius and i choose silverstar because Down Morris give me a best price , great Communica More

by antonioshim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Silver Star Motors responded

Thank you for choosing Silver Star Motors! We're glad to hear you had a positive experience with our team. We are always here to assist you with your automotive needs. Drive safely in your new Mercedes!

May 04, 2023

Unfortunately, the service department was terrible and dishonest. I dropped off my 2014 GL450 because the engine light came on. My car has only 54k miles on it with no issues whatsoever. They worked on it More

by robbie s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladyslav Osadchyi
May 17, 2023 -

Silver Star Motors responded

We're sorry to hear about your negative experience, Robbie. We strive to provide cost-effective services for our clients, so it is disappointing to see that we have fallen short here. It is also concerning that your vehicle has had issues after leaving the dealership. We'd love the opportunity to speak with you to see how we can help make things right. Please give us a call so we can discuss this further. Thank you. Christopher Ambrico - Service Director - (718) 361-2332 x 6168

May 17, 2023 -

robbie s responded

You keep sending me the same response over and over again but you never call back! I already called you after the last response you sent me and left you a message but never heard back from you!!

April 28, 2023

This dealership offers quick, efficient and professional service. The staff is friendly and responsive. I’ve never had a bad experience here. More

by Karin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Apostol Kolezi
Apr 28, 2023 -

Silver Star Motors responded

We appreciate your wonderful feedback, Karin! Our team takes pride in providing efficient and professional service, and it is great to hear that we left the right impression. Safe travels, and we hope to see you again at Silver Star Motors!

April 27, 2023

Number one Service! Thank you Carlos Mejia!! Number one Sales Consultant! Thank you Dawn Morris!! Number one Manager! Thank you Nash Bais!! Number one Assistance! Tha More

by Nicole D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nash Bais, Finance Manager. 5 stars! (Alex) I don’t have his last name. Alex was so helpful! 5 Stars!
Apr 28, 2023 -

Silver Star Motors responded

Nicole, nothing puts a smile on our faces more than seeing such kind words from a happy customer like you! We will be sure to pass along your kudos and we hope to see you again down the road.

April 17, 2023

Experience was great. Cindy in service is awesome. Wait time was way shorter than expect. I had questions and concerns and Cindy really helped me feel comfortable. More

by mr.clifton 78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Silver Star Motors responded

Thanks for the stellar review of Silver Star Motors! We're delighted Cindy welcomed you with accommodating professionalism that got you back on the road faster than anticipated. Please let us know if there's anything else we can do for you. Safe travels!

April 12, 2023

Great customer approach. Professional service manager. Very clean facility. Repair performed quickly. Car was returned washed and neat More

by misiecki
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Sulaymanov
Apr 19, 2023 -

Silver Star Motors responded

We're thrilled to hear that you enjoyed your experience at Silver Star Motors! Thank you for sharing your positive feedback with us. We hope to see you again soon!

March 24, 2023

Excellent service from Roy and Alex. I have 12 years doing business with them and always stay satisfied More

by Sergio 88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Lerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Silver Star Motors responded

Thank you for your confidence in Silver Star Motors, and for your continued business these past 12 years! We agree that Roy and Alex's service is consistently top-notch--we'll be sure to pass on your kudos to them. We are grateful to have you as a customer!

March 20, 2023

Thank you for your good service, great job, we will recommend more people to your dealer at Long Island city. Thanks More

by Tonymklee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
Mar 20, 2023 -

Tonymklee responded

Thank you!

Mar 20, 2023 -

Silver Star Motors responded

Tony, thank you for the review! We appreciate your business and hope to see you back again at Silver Star Motors. Safe travels!

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