Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Silver Star Motors
Long Island City, NY
802 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 802 reviews
June 11, 2020
Honest feedback! I was not happy with the service I received when buying my car. If the management team would like to call me regarding this matter I’m more happy to give them feedback. As far as my se received when buying my car. If the management team would like to call me regarding this matter I’m more happy to give them feedback. As far as my service with Cindy, it’s was great! More
by Richie.buri
June 10, 2020
Cindy thank you for all your help! You are the best. I hope one day you can be the supervisor! You deserve it. God bless you hope one day you can be the supervisor! You deserve it. God bless you More
by Toporadical1
Employees Worked With
June 10, 2020
Service was excellent better than my expectations!!! Specially Cindy Casas ... she was the best customer representative that I know ... always sweet and respectful... She keep me informed of the work p Specially Cindy Casas ... she was the best customer representative that I know ... always sweet and respectful... She keep me informed of the work process till the car was done !!! And my car runs amazing now..... Thanks Cindy !!!! More
by Juanda718
Employees Worked With
June 10, 2020
I always request Cindy Casas as my service advisor when I bring my car in for service. She is always very helpful. She is very accommodating, keeps me updated during the process, and responds to my calls or bring my car in for service. She is always very helpful. She is very accommodating, keeps me updated during the process, and responds to my calls or texts messages promptly. More
by gigi
Employees Worked With
June 10, 2020
It was a pleasure to work with Cindy. She is very knowledgeable and has Fantastic follow up!! I Would definitely work with her in service again!! knowledgeable and has Fantastic follow up!! I Would definitely work with her in service again!! More
by msza
Employees Worked With
June 10, 2020
Great attitude, excellent service Cindy is great, her knowledge and great customer service are excellent. She always has a great attitude and willing to answer all my questions. She is Cindy is great, her knowledge and great customer service are excellent. She always has a great attitude and willing to answer all my questions. She is always goes the extra step to help me out in any issues or doubts I have. More
by Ale
Employees Worked With
June 10, 2020
Cindy was very professional .she listened to what I had to say. She made sure everything was done to my car as I asked.Car was completed in timely manner. to say. She made sure everything was done to my car as I asked.Car was completed in timely manner. More
by Biljko
Employees Worked With
June 10, 2020
I had the pleasure of working with Cindy. She was absolutely excellent! Cindy was thorough and professional while maintaining a friendly attitude. I would highly recommend! absolutely excellent! Cindy was thorough and professional while maintaining a friendly attitude. I would highly recommend! More
by sdupont
Employees Worked With
June 10, 2020
Cindy is the best at what she does! Appointments are prompt, Service visits are short, sweet and straight to the point. I have never had an issue with Cindy for our service needs. prompt, Service visits are short, sweet and straight to the point. I have never had an issue with Cindy for our service needs. More
by Jonathan.Valencia89
Employees Worked With
March 06, 2020
Dude us the worst. I bought a car and put a deposit. Before the finance paperwork could start, I changed my mind. This guy for a week threatened to keep the deposit. I contacted the manager who was m Before the finance paperwork could start, I changed my mind. This guy for a week threatened to keep the deposit. I contacted the manager who was more than willing to return the deposit. Victor kept.maintining that legally he had a right. He knew that he legally he had NO right to the deposit. He was just underhanded and basically just an xxxxx. More
by Sheel
Employees Worked With
