Silver Star Motors

Best Experience ever I was almost tricked and robbed by a few used car dealers in search of a 2015 C300 with the sport package. After feeling helpless due to endless amoun I was almost tricked and robbed by a few used car dealers in search of a 2015 C300 with the sport package. After feeling helpless due to endless amount of fraudulent situations experienced at those pop shop dealers I decided to go directly to the source. When I looked up the nearest Mercedes Benz dealer, I called the number and spoke to with Hakeem from Silver Star Motors, immediately I felt as though they were more legit and professional than all other sales reps I've previously spoke to at other dealers. . The best team ever I must say the work with seamless synergy. My sales Rep Genisis had no issue going through all my options, from mileage, colors,price,packages etc if something did not benefit me in any way we would move on to another option no pressure felt, followed by the best finance assistance I've ever Monica helped me decide the best options for me which met my budget limits she addressed all my concerns and my payments were worked out to fall below my budget limit and included 2 year warranty and service from mercedes. When it was all said and done I was happy to get my new car when I was then introduced to Gary a specialist who could teach you every detail about your cars features from operation to control settings even the history behind certain features. I did not only left there not feeling robbed but also with a greater understanding of the vehicle I've put a lot of research into. I was surprised even tho the entire process was not rushed like other dealers I've visited, i still managed to be in and out in a reasonable time. Customer service is very important, because of theirs I don't see myself purchasing another vehicle anywhere else. More

Service I brought my Sprinter to get an ignition problem corrected 4 times and they were unable to fix it, I finely had to bring my vehicle to another dealer, I brought my Sprinter to get an ignition problem corrected 4 times and they were unable to fix it, I finely had to bring my vehicle to another dealer, poor service, poor customer service. More

kind people to work with you Excellent service, very Professional people to work with you, kind and try to work with the needs of the customer I will be glade to recommend SILVER Excellent service, very Professional people to work with you, kind and try to work with the needs of the customer I will be glade to recommend SILVER STAR MOTORS More

Excellent service, Highly recommended!! Mr Babb is thoughtful, caring, and very professional. He listen to our request on what we were looking for in a car all the way down to the exterior Mr Babb is thoughtful, caring, and very professional. He listen to our request on what we were looking for in a car all the way down to the exterior color and the specific look we desired. He narrowed it down and found us exactly what we were looking for. We are extremely satisfied with our purchase and very highly recommend Mr. Babb for an excellent, professional service. If your looking for a certain look or color he is the person to see. E- 350 Mr & Mrs O Torres Thanks!! More

Crooks and con artist true pirates. if you want to be robbed treated badly go to Silverstar Motors. Frank Galante finance manger stole $3,000 of my deposit money. I gave him $8,000 he on if you want to be robbed treated badly go to Silverstar Motors. Frank Galante finance manger stole $3,000 of my deposit money. I gave him $8,000 he only gave the bank $5,000.Who ever purchased a car from them new or used I suggest you call the bank and ask how much your deposit is on top of that Bob Dimaio had the nerve to ask me how I figured it out to add insult to injury when I asked to speak to Frank I was told he no longer works here every day there going to call me they are investigating there just stealing that’s all it rip off artist I don’t trust none of them I will never do any business with them sorry I ever stepped foot in that criminal empire I would of gave them the one star they don’t deserve any now I’m going to click the boxes of all the crooks that pretended they were going to resolve my situation they are still not giving me any answers about where my $3,000 went I know where it went in Frank Galantes pocket when I asked the owner what about checking the cameras Michael Cohen he said they don’t work that far I was upstairs cameras work every where the worst experience in my life I’d rather get all my teeth pulled then ever do business with the likes of them. More

Liar, cheater and scam artist Do NOT ever trust this guy. He will lie through his teeth. Save yourself some grief and avoid this place at all costs. Also, do NOT put a deposit no m Do NOT ever trust this guy. He will lie through his teeth. Save yourself some grief and avoid this place at all costs. Also, do NOT put a deposit no matter how much they insist. More

Professional, thoughtful and kind I got my regular Mercedes service by him. I can see he took care of my car just like his. Everything is great and perfect. He answered my stupid quest I got my regular Mercedes service by him. I can see he took care of my car just like his. Everything is great and perfect. He answered my stupid questions very kindly and did it all I asked. Tens across the board! More

Lease renewal Silver Star Motors is my go to dealership for my Mercedes. I loved their service, pricing and most of all their attention to details. This is my secon Silver Star Motors is my go to dealership for my Mercedes. I loved their service, pricing and most of all their attention to details. This is my second car with them and will definitely go to them for my third, fourth ... More

Jason is the greatest. I leased a 2018 GLE in December 2017. My experience with Jason was wonderful. I could feel that he cares a lot about his customers before and after si I leased a 2018 GLE in December 2017. My experience with Jason was wonderful. I could feel that he cares a lot about his customers before and after signing the lease contract. He is the most pleasant sales person I ever worked with and I would not hesitate to go back to him if I need to get a car in the future. Thank you Jason. More

The salesman and the finance manager are dishonest and crook I don't know how this dealership gets high ratings .....my experience with them has been a personal disaster. I was told I could not put a deposit o I don't know how this dealership gets high ratings .....my experience with them has been a personal disaster. I was told I could not put a deposit on the car they were offering for sale on Autotrader.com because there was a lot of interest in the car and people were coming in to see the car over the weekend ( I told them I wanted to buy the car and how to secure the deal/car). The following Tues I called and was told no one put a deposit on the car and I was mine if I wanted it. I told the internet salesman at Silver Star I wanted to buy it. After several calls on my part the finance manager reached me we agreed on the process for sale. I sent him a copy of my drivers' license and followed up a signed credit card authorization in the amount of $1,000 to secure the car. In my emails I asked it there was anything else they needed and got no reply. I secured a plane ticket for NY drove down to Detroit the afternoon before got a hotel room and was all prepared with cashiers check for this expensive car only to finally get a call at 5:29pm that evening from a secretary telling me the car was sold out under me. These folks are crooks and liars who are now claiming they never got my email credit card authorization. I have emails to prove I sent it to them and a phone call to my saleman the morning I left asking if everything was a go. He said its 100%. So now I must drive five hours back home to northern Michigan I have expended over $500 and much time and emotional stress as a result from working with these dishonest people......I plan on getting legal advice and advising Mercedes as to the type of dealership this is. so beware. I have never experienced anything like this in my previous dealings with other Mercedes dealers. There is something fishy here. More