Silver Star Motors

Impeccable service, you feel like family. My husband and I picked up our vehicle yesterday and cannot stop raving about the service. Our sales rep Gjon was so attentive, patient and accommodat My husband and I picked up our vehicle yesterday and cannot stop raving about the service. Our sales rep Gjon was so attentive, patient and accommodating throughout the whole experience. Not only was the process quick and smooth but he took care of everything way before we even thought of calling him. I don't think I would ever try another dealership. Also I must add the the the finance personnel Francesco was also very courteous and thorough. He did not try to 'sell us' anything. He explained everything and listened to all our concerns. The professionalism here is truly remarkable. -Avena L More

Excellent salesman H.Roger Harry was a pleasure to work with. he was not only knowledgable but he had a great personality. He added a little humor to the process. He H.Roger Harry was a pleasure to work with. he was not only knowledgable but he had a great personality. He added a little humor to the process. He followed thru with what he promised and made the whole process enjoyable. More

Our Experience with Aaron Katz of Silver Star Motors Aaron Katz is absolutely amazing. He is extremely articulate and he handles each and every situation that comes his way with Great Aplomb. Mr. Katz Aaron Katz is absolutely amazing. He is extremely articulate and he handles each and every situation that comes his way with Great Aplomb. Mr. Katz makes you feel that you are his most important client. Our experiences with Mr. Katz doesn't end when we walk out the door. It is his attention to detail and his warm and caring manner that has brought our family back to Mr. Katz for the 5th time. I couldn't amazing dealing with anyone else. Mary Anne Caughey More

Refreshingly Honest & Friendly I would recommend this dealership ! My sales person Josh was great and very patient with me. They gave me a good deal and I could not be more satisfie I would recommend this dealership ! My sales person Josh was great and very patient with me. They gave me a good deal and I could not be more satisfied. They were a pleasure to deal with. I am a salesperson myself & it takes a lot to impress me. These guys are a class act. More

Excellent experience with the purchase of my 2015 S550V4 I recently purchased a 2015 Mercedes-Benz S550V4 and it was a very nice experience and I absolutely recommend this dealership for a stress free car b I recently purchased a 2015 Mercedes-Benz S550V4 and it was a very nice experience and I absolutely recommend this dealership for a stress free car buying experience. The sales team and finance team are extremely knowledgeable, thorough and professional. Purchasing a car can be a stressful experience with surprises and empty promises but not here. I was glad to have found a great car service department and the perks offered from this dealership are outstanding and readily available. A special thanks to Jason Spears who guided me through my purchase with ease. More

Very poor customer service experience with Kevin Baker I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for p I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for pick up. In August when I started to inquire about it, I just got thrown off with a myriad of excuses and abrupt answers. I finally got Mr. Baker to say that he was working past Saturday August 30th. I arrived at the reception at 12.00. No one talked to me until 2.00 when I complained to the young receptionist that I felt I was being ignored. Thirty minutes later I was about the only person there and Mr. Baker had not even come to say why it was taking more than two hours for me to pick up a prepaid key. I thought perhaps he had lost the key and did not know how to break the news to me. At the same time I felt abused and disrespected by this guy that I thought in my first encounter to be trying to be helpful . Finally I went to James McGrory with whom I had no appointment to ask for help. To my surprise he was receptive and quickly retrieved the key from the parts dept. with just a simple phone call. I could have kissed his feet. Now the question is why I had too endure such humiliation when the solution was so simple. My name is Kojo and I can be reached at 347 567 5618 More

CPO Purchase Herman and Anna took wonderful care of us, walked us completely through the vehicle and made the entire buying process wonderful. We flew from Syracu Herman and Anna took wonderful care of us, walked us completely through the vehicle and made the entire buying process wonderful. We flew from Syracuse to purchase the vehicle and are glad we did so. More

Very friendly, knowledgeable and attentive personnel! Just bought a pre-owned GL450. Gjon was extremely attentive and patient in walking me through a huge stock of GL450. All great options and all my ques Just bought a pre-owned GL450. Gjon was extremely attentive and patient in walking me through a huge stock of GL450. All great options and all my questions were answered promptly. Great purchase experience. Very smooth process. I would recommend Gjon and Silver Star to everyone looking fora preowned mercedes. Thanks Gjon! More

Great experiences Tai Maliki has helped me through two purchases in the last 9 months. Through every step of both purchases, Tai was attentive, responsive, knowledgeabl Tai Maliki has helped me through two purchases in the last 9 months. Through every step of both purchases, Tai was attentive, responsive, knowledgeable and incredibly helpful. It was an easy decision to return for a second purchase. I would recommend anyone interested in a Mercedes to work with him. Recently, there was a service issue with one of the vehicles. Silver Star's service (coordinated through Tai and Mark Gooden) couldn't have been a better experience for me. It was quick, easy, and as always, the Silver Star service was simply outstanding. Reminded me of why I've come to you guys for two cars in less than a year. More

Excellent service and friendly personnel Carlos Nazario is the best car salesperson i have ever met, after having purchased 9 vehicle over a number of years. He treated my wife and I with t Carlos Nazario is the best car salesperson i have ever met, after having purchased 9 vehicle over a number of years. He treated my wife and I with the utmost respect after we were introduced to him. He listened to our needs, regarding the features we were looking for on a 2014 MB SUV. Carlos then suggested different vehicles with various features, considering the price range we were looking for. At no point did Carlos pressure us into spending more for a vehicle that he suggested. Actually, Carlos, with the approval of sales manager Christian Charvet, was able to get us a vehicle with many more features than what we were looking for, at the same price as our budget. This was a great savings on our part. We are very thankful to Carlos and Christian, and not forgetting Silver Star Motors, for that good gesture. Additionally, Carlos is very knowledgeable in the various features of the vehicle we purchased. He explained everything in detail about the features and the different options, and the different prices. This made it easier for us to decide on what vehicle we wanted. Furthermore, Devin Mangru explained in detail the working of the various features of the vehicle. We came away knowing most of the skills needed to operate our new vehicle. Overall, our experience at Silver Star Motors was a pleasant experience, due to the diligent service of Carlos Nazario, Christian Charvet, Devin Mangru, and Bob DiMaio. More