Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Silver Star Motors
Long Island City, NY
784 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 784 reviews
March 01, 2011
Being that this was the first Mercedes we have ever bought, I was extremely apprehensive. However, the saleswoman, Kristy Russell, went above and beyond in allaying any of our preconceived fears with bought, I was extremely apprehensive. However, the saleswoman, Kristy Russell, went above and beyond in allaying any of our preconceived fears with buying a certified pre-owned vehicle. She answered all of our questions and was both friendly and knowledgeable. Not quite what we expected since most sales people are extremely pushy. When dealing with Kristy, we never felt pressured and she ensured that we got a very fair deal on our 2006 S430. We highly recommend that if you are interested in purchasing a certified pre-owned vehicle at Silver Stars Motors that you take the time to seek her out. Even after we purchased the vehicle she has followed up with us (on numerous occassions) to ensure that we were happy and that there were no unresolved issues. As far as salespeople go, she is definitely a cut above what you would expect: fair, honest and full of integrity. More
by adamge67
Employees Worked With
Kristy Russell
Helpful February 25, 2011
I just picked my C300 from Robert. He was fantastic and everyone at the dealer was friendly. They answered all my questions and were very informative. Rosemary helped me with all my paperwork and quickly everyone at the dealer was friendly. They answered all my questions and were very informative. Rosemary helped me with all my paperwork and quickly responded to some questions I had after I picked up my car. Great experience. More
by ERuiz
Employees Worked With
Rosemary Pichardo
January 23, 2011
My wife and I had an awful 5 months with with the Sales and Service departments of Silver Star Motors from Oct 2010 through February 2011. If it weren't so tacky I would recommend they put up a sign that and Service departments of Silver Star Motors from Oct 2010 through February 2011. If it weren't so tacky I would recommend they put up a sign that reads "Under New Management." The dealership has done a complete 180 since the arrival of the new GM. More
by sfinsf2006
Employees Worked With
Don L, Rob M
October 24, 2003
I bought a car there and the sales staff I dealt with is good, friendly and knowlegable. The service dept however is bad. I will be making a third trip to fix same issue. Last 2 times what they fixed bro good, friendly and knowlegable. The service dept however is bad. I will be making a third trip to fix same issue. Last 2 times what they fixed broke a month after with same symptoms. Second time I went there I ordered a loaner which was not there when I got there. The service advisor.. she was not friendly, not knowlegable, hinted I will need to pay for the same thing which was covered under warranty last time, made no effort to find out and reconcile why there was not loaner prepared for me. Overall it makes me sick to go back there and have the same thing "fixed" again. More
by benz55
