Silver Star Motors

I am writing to formally recognize Crystal Savva for delivering an exceptional Mercedes-Benz service experience at Silver Star Motors. Crystal demonstrates the highest level of product knowledge, pro delivering an exceptional Mercedes-Benz service experience at Silver Star Motors. Crystal demonstrates the highest level of product knowledge, professionalism, and client advocacy. During a recent service visit, she identified a critical misunderstanding regarding my prepaid maintenance and tire & rim protection packages. I had previously been advised that my plan included four services per year, which led me to schedule appointments at three month intervals. This error had gone unaddressed until Crystal carefully reviewed my account. Rather than simply processing the visit, she took ownership of the client experience. She proactively educated me on my vehicle’s actual service intervals, showed me how to monitor service timing directly through the vehicle dashboard, and clearly outlined the structure and long-term value of my protection packages. Her diligence prevented me from unintentionally exhausting my maintenance benefits within the first year instead of utilizing them strategically over the four year term. Crystal exemplifies brand integrity, operational excellence, and a client first mindset. She demonstrates accountability, transparency, and a deep understanding of Mercedes-Benz standards. Because of her leadership and attention to detail, my confidence in Silver Star Motors has been reinforced. It is because of Crystal that I am giving this dealership a five star rating. She is an asset to the Mercedes-Benz brand and a clear example of what world class service should look like. More

CARLOS IS GREAT FROM SERVICE THERE VERY HELPFUL FRIENDLY AND MAINLY and most important I know, MY CAR IS IN GREAT HANDS there 🙌 AND MAINLY and most important I know, MY CAR IS IN GREAT HANDS there 🙌 More

Excellent service at Silver Star Benz—professional, honest, and efficient. They explain everything clearly and do top-quality work. Highly recommend! honest, and efficient. They explain everything clearly and do top-quality work. Highly recommend! More

Beatriz Rodriguez was swift and got straight to my vehicle’s complaint. Great customer service, quick to respond to my emails. Thank you once again. vehicle’s complaint. Great customer service, quick to respond to my emails. Thank you once again. More

My experience with the dealership has been excellent. Ms. Casas and the team show professionalism and competence. Ms. Casas and the team show professionalism and competence. More

They pass vehicles without fully inspecting and notating extremely dangerous hazards. Don’t trust buying certified preowned here, they will sell you lemons and lie to you over and over again. Their staff is extremely dangerous hazards. Don’t trust buying certified preowned here, they will sell you lemons and lie to you over and over again. Their staff is not knowledgeable and they’re extremely rude starting with their attendants in the garage all the way to their sales managers. Mercedes is a reputable brand but this dealership is not. Go elsewhere where you will be treated like a valuable customer not a nuisance. More

Excellent service, courteous and professional staff members, and welcoming environment 👏! What a great experience all around! members, and welcoming environment 👏! What a great experience all around! More

Easy to make a service appointment within a short period kept up to date on progress kept up to date on progress More

Service Manager was Firsty Molina; he met all my expectatios and beyond. Mr. Molina is not only attentive but he makes sure that the work is done to my satisfaction. His attention to detail and to expectatios and beyond. Mr. Molina is not only attentive but he makes sure that the work is done to my satisfaction. His attention to detail and to the customer are excellent. Thank you Mr. Molina. More

The people that came for the car service were very friendly and helpful. Especially Firsy, he is very great and helped me a lot. I’m happy with the quality of the service done. friendly and helpful. Especially Firsy, he is very great and helped me a lot. I’m happy with the quality of the service done. More