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Silver Star Motors

Long Island City, NY

Overview
Employees
Reviews
Vehicles
4.5
823 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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36-11 Northern Boulevard

Long Island City, NY

11101

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Showing 270 service reviews

January 21, 2026

Beatriz Rodriguez was swift and got straight to my vehicle’s complaint. Great customer service, quick to respond to my emails. Thank you once again. More

by wilsongonzalez44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beatriz Rodriguez
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Jan 21, 2026 -

Silver Star Motors responded

Thank you for sharing your review! We love to hear that Beatriz provided excellent service. We will be sure to pass along your gratitude here at Silver Star Motors.

January 11, 2026

My experience with the dealership has been excellent. Ms. Casas and the team show professionalism and competence. More

by cesar57dream
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2026 -

Silver Star Motors responded

Thank you for the glowing review of Ms. Casas and the team, Cesar! We appreciate you choosing Silver Star Motors and we hope to serve you again in the future.

December 25, 2025

They pass vehicles without fully inspecting and notating extremely dangerous hazards. Don’t trust buying certified preowned here, they will sell you lemons and lie to you over and over again. Their staff is More

by ClandestineOps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy Casas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wieczorkowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2025 -

Silver Star Motors responded

We're truly disappointed to see your feedback. We take claims like this seriously, and we want to ensure that any issues with our vehicles are addressed properly. It's concerning to hear you were met with anything less than friendly service as well. If you would consider speaking with us about your experiences, it could help us make the necessary improvements. We've left our contact information here for you to reach out if you so wish. Thank you, Mo Elsheemy - General Manager - (718) 361-2332

November 03, 2025

Excellent service, courteous and professional staff members, and welcoming environment 👏! What a great experience all around! More

by pandugi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostol
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Nov 04, 2025 -

Silver Star Motors responded

Thank you for the review! We are happy to hear that we impressed you with our welcoming environment, professional team, and top-notch service. Please see us again at Silver Star Motors!

October 16, 2025

Easy to make a service appointment within a short period kept up to date on progress More

by Fell.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A postal Kolezi
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Oct 16, 2025 -

Silver Star Motors responded

We're happy to hear your service visit went smoothly. Thanks for choosing Silver Star Motors!

October 15, 2025

Service Manager was Firsty Molina; he met all my expectatios and beyond. Mr. Molina is not only attentive but he makes sure that the work is done to my satisfaction. His attention to detail and to More

by Norburth Drummond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Firsy, Molina
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Oct 15, 2025 -

Silver Star Motors responded

Norburth, thank you for sharing your experience and highlighting Mr. Molina's attention to detail and customer care here at Silver Star Motors. We look forward to seeing you again down the road!

October 07, 2025

The people that came for the car service were very friendly and helpful. Especially Firsy, he is very great and helped me a lot. I’m happy with the quality of the service done. More

by Maria ozola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Firsy
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Oct 07, 2025 -

Silver Star Motors responded

Maria, it means a lot to hear you've been so well taken care of by Firsy and the team! Thank you for choosing Silver Star Motors and for your kind words. We hope to see you again down the road!

September 15, 2025

James is an excellent service representative. Work was done correctly,car returned early and was provided a discount. More

by vitoluca1AMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Sep 18, 2025 -

Silver Star Motors responded

Thanks for sharing your 5-star feedback about James and the team! We love to hear when they do great work! -Silver Star Motors

September 02, 2025

Service was great,advisor was patient and very knowledgeable, and sent estimate quotes for repairs. More

by Pearl7938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostal
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Sep 03, 2025 -

Silver Star Motors responded

We really appreciate your feedback! Thank you for choosing Silver Star Motors and for sharing your experience. Drive safely!

February 11, 2025

My experience with my service advisor James was outstanding! He is caring, supportive, understanding and also very highly knowledgeable. The entire service team is awesome! They really look out fo More

by ruhul_sarker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Feb 11, 2025 -

Silver Star Motors responded

Thank you for sharing your positive experience with James and the team at Silver Star Motors! We're delighted to hear that their care and expertise made such a great impression. We appreciate your recommendation and look forward to serving you again in the future!

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