Silver Star Motors

I like to tell you it’s very good service. I like his Service Advisor James he’s very good guy. He’s very polite and he give us good service. I like his Service Advisor James he’s very good guy. He’s very polite and he give us good service. More

Outstanding experience from the team when I visiting Silver Star Motors to do service maintenance and Cindy help the process from beginning to end very easy. I really appreciate for everything. Thank yo Silver Star Motors to do service maintenance and Cindy help the process from beginning to end very easy. I really appreciate for everything. Thank you so much, Cindy. More

I appreciated the professionalism of all the employees at Silver Star. It was a pleasure to have been assisted by James during my service visit. He even patiently helped me connect my cell phone to my car. Silver Star. It was a pleasure to have been assisted by James during my service visit. He even patiently helped me connect my cell phone to my car. More

The people who work there are very polite and helpful . They settled my problem positively . I like to go there because it's close to me . They settled my problem positively . I like to go there because it's close to me . More

I am writing to formally recognize Crystal Savva for delivering an exceptional Mercedes-Benz service experience at Silver Star Motors. Crystal demonstrates the highest level of product knowledge, pro delivering an exceptional Mercedes-Benz service experience at Silver Star Motors. Crystal demonstrates the highest level of product knowledge, professionalism, and client advocacy. During a recent service visit, she identified a critical misunderstanding regarding my prepaid maintenance and tire & rim protection packages. I had previously been advised that my plan included four services per year, which led me to schedule appointments at three month intervals. This error had gone unaddressed until Crystal carefully reviewed my account. Rather than simply processing the visit, she took ownership of the client experience. She proactively educated me on my vehicle’s actual service intervals, showed me how to monitor service timing directly through the vehicle dashboard, and clearly outlined the structure and long-term value of my protection packages. Her diligence prevented me from unintentionally exhausting my maintenance benefits within the first year instead of utilizing them strategically over the four year term. Crystal exemplifies brand integrity, operational excellence, and a client first mindset. She demonstrates accountability, transparency, and a deep understanding of Mercedes-Benz standards. Because of her leadership and attention to detail, my confidence in Silver Star Motors has been reinforced. It is because of Crystal that I am giving this dealership a five star rating. She is an asset to the Mercedes-Benz brand and a clear example of what world class service should look like. More

CARLOS IS GREAT FROM SERVICE THERE VERY HELPFUL FRIENDLY AND MAINLY and most important I know, MY CAR IS IN GREAT HANDS there 🙌 AND MAINLY and most important I know, MY CAR IS IN GREAT HANDS there 🙌 More

Excellent service at Silver Star Benz—professional, honest, and efficient. They explain everything clearly and do top-quality work. Highly recommend! honest, and efficient. They explain everything clearly and do top-quality work. Highly recommend! More

Beatriz Rodriguez was swift and got straight to my vehicle’s complaint. Great customer service, quick to respond to my emails. Thank you once again. vehicle’s complaint. Great customer service, quick to respond to my emails. Thank you once again. More

My experience with the dealership has been excellent. Ms. Casas and the team show professionalism and competence. Ms. Casas and the team show professionalism and competence. More

They pass vehicles without fully inspecting and notating extremely dangerous hazards. Don’t trust buying certified preowned here, they will sell you lemons and lie to you over and over again. Their staff is extremely dangerous hazards. Don’t trust buying certified preowned here, they will sell you lemons and lie to you over and over again. Their staff is not knowledgeable and they’re extremely rude starting with their attendants in the garage all the way to their sales managers. Mercedes is a reputable brand but this dealership is not. Go elsewhere where you will be treated like a valuable customer not a nuisance. More