Simi Valley Toyota

The team was waiting for my appointment when i arrived. I was taken to my advisor quickly , and reviewed the service requested. I received a thorough analysis and advice on prioritizing recommended service I was taken to my advisor quickly , and reviewed the service requested. I received a thorough analysis and advice on prioritizing recommended service. More

Great Experience. Everyone was very friendly and helpful. They explained everything in detail, answered all my questions and I never felt pressured to buy/lease some Everyone was very friendly and helpful. They explained everything in detail, answered all my questions and I never felt pressured to buy/lease something. More

Following my initial concerns and questions, there was a delay. It took a number of days to get a response from a manager. However, after I spoke to somebody who seemed to be in a management position, but n delay. It took a number of days to get a response from a manager. However, after I spoke to somebody who seemed to be in a management position, but not the service manager, I had all of my questions answered, and my concerns alleviated. So I can now rate your dealership higher than I did before. More

The wait time is the only thing with my issue. Besides that every good, and the price is ok Besides that every good, and the price is ok More

The service is good and the price is very reasonable. The service advisor Mark was good too! The service advisor Mark was good too! More

Up until this last visit, Simi Toyota was 5 STAR. This last visit, not good. Some areas were just fine however when I arrived on time for my appointment (12:45) I received a Yellow 12:45 magnet and This last visit, not good. Some areas were just fine however when I arrived on time for my appointment (12:45) I received a Yellow 12:45 magnet and then a truck pulled in behind me with a 1:15 Yellow magnet (30 minutes early) and the service tech took that truck before checking me in. I asked another service tech why they would take a 1:15 at 12:45 when a 12:45 is in line first? Finally, after seeing some frustration growing, a service tech came out and said he would get my paperwork started for the tech who took the 1:15 truck. Once I was checked in, I sat in the lobby which again, no problems at all. When the service was complete, the tech who took the 1:15 truck called me up, checked me out and acted like just another day with no sort of explanation for his mix up earlier. I'll continue to visit Simi Toyota and hope this one appointment was just a hiccup to what is a very nice dealership. More

Thank you so much and I appreciate for Ashley she is very nice seller she helped us all lot and she is very kind to everyone. nice seller she helped us all lot and she is very kind to everyone. More

Joe B kept the communication going and helped through the process. Beyond Joe, the entire team was there each visit to help make the right decision process. Beyond Joe, the entire team was there each visit to help make the right decision More

Incredible experience at Simi Valley Toyota! Everyone treated us with the upmost respect and gave us time and space to make the right decision for our family. Would recommend to anyone! Everyone treated us with the upmost respect and gave us time and space to make the right decision for our family. Would recommend to anyone! More

Appreciate seeing the video of my car’s checkup. The shuttle service is very valuable to me as a single person. I do not have to use public transportation while my car is serviced. The shuttle service is very valuable to me as a single person. I do not have to use public transportation while my car is serviced. More