Simi Valley Toyota

First Matt B is amazing! I purchased a vehicle and unfortunately had a couple of issues, HOWEVER Matt went above and beyond to fix the problem, had me in a loaner car, and ha I purchased a vehicle and unfortunately had a couple of issues, HOWEVER Matt went above and beyond to fix the problem, had me in a loaner car, and handled the problem until it was totally resolved! He said they stood behind their cars and they absolutely did 💯! Thank you to Mario and Matt B you are truly what customers satisfaction and service is meant to be 😊 More

Service on the car was great and the customer service was amazing. Minimal time waited and the shuttle service is very convenient. amazing. Minimal time waited and the shuttle service is very convenient. More

Excellent experience! Manish was on top of it and after I told him I had to be at work by a certain time, he made it happen. I heard him call a technician and direct him t Manish was on top of it and after I told him I had to be at work by a certain time, he made it happen. I heard him call a technician and direct him to jump all over my vehicle. I was in and out in less than an hour and a half. And there was a lot to do for my vehicle! More

Always giving 100% courteous and done with in a timely manner. Waiting room comfortable, relaxing with their kind amenities manner. Waiting room comfortable, relaxing with their kind amenities More

A nice and friendly service team. Mark Platz is always a pleasure to work with. Mark Platz is always a pleasure to work with. More

Well taken care of as usual. Kept informed throughout the process. In and out in less than an hour. Kept informed throughout the process. In and out in less than an hour. More

Ashley was very caring, kind and refreshing. I like her style, much different from the usual sales tactics you see at car lots. I like her style, much different from the usual sales tactics you see at car lots. More

Michael made buying my 2024 Venza very pleasant. .I didn’t feel pressured to buy the day I went in. .I didn’t feel pressured to buy the day I went in. More

Great service help me a lot With lowering car payments . They are always happy to help . They are always happy to help More

There is one problem I have with the service department. That problem is the communication of an issue not listed in the planned work as documented in the initial plan. Many times I have to call to see if That problem is the communication of an issue not listed in the planned work as documented in the initial plan. Many times I have to call to see if my car is ready. Then at 5:00 pm I am told they found a problem or something that needs to be addressed even though I dropped off the car in the morning. Many times it is a simple issue and I ether have to come back or leave the car to get it fixed. If a problem is found, it should be communicated as soon as possible so that I can make a decision about it and hopefully get it addressed the same day I have my routine maintenance performed. More