Simi Valley Toyota

This dealership is more interested in making revenue. Avoid this place for your car service needs. Avoid this place for your car service needs. More

The Good: Jared was easy to work with. No complaints. Dealership was clean and nice environment. The Bad: Advertised Price is not what was offered when I wanted to purchase because deal No complaints. Dealership was clean and nice environment. The Bad: Advertised Price is not what was offered when I wanted to purchase because dealer adds in 'Mandatory' First Aid kit and Roadside kit for $500 which you can easily buy on Amazon for $30 even though I didn't need or want. THIS SHOULD BE OPTIONAL! We couldn't take delivery of the car the same day we purchased it because the window part hadn't arrived for a repair that was needed. I also noticed a large oil spill all over the engine which made me think it was a leak, so they agreed to recheck. Got a call the next day from Jared saying they had ordered the wrong part to fix the window and that I'd have to wait two more days. Most frustrating: Had to wait over 1.5 hrs for financing manager even though I was paying cash! Then upon pickup when car was finally ready, had to wait another hour just to sign one sheet of paper and pay. Why make your customers wait this long? Hire more financing managers during peak hours. More

Excellent customer service and support! This is a fabulous dealership and I highly recommend them ! This is a fabulous dealership and I highly recommend them ! More

Isaac was great getting this deal locked in and very informative as I waited for the car to be delivered. Answered all my questions immediately. Very friendly and helpful. Paul was great to work with wh informative as I waited for the car to be delivered. Answered all my questions immediately. Very friendly and helpful. Paul was great to work with when we paid. Very informative and knowledgable. Might be the first time I’ve purchased a car and felt like everything went smoothly and received a great deal. Very happy with everyone I worked with. Thanks to everyone once again. More

This is the best toyota dealer for sales and service I have ever been to. We just bought a vehicle from O'Brian and he acted with integrity, honesty, and professionalism. We really appreciated the videos have ever been to. We just bought a vehicle from O'Brian and he acted with integrity, honesty, and professionalism. We really appreciated the videos of the vehicles. More

Loved the service and the people. The video created for a seller is the best. The video created for a seller is the best. More

Mark is a very helpful, friendly service advisor who clearly explains all service details and pricing. Service center is also thorough and time-efficient clearly explains all service details and pricing. Service center is also thorough and time-efficient More

Honest, polite and efficient service! Truly appreciated my experience at Simi Valley Toyota this past weekend. Truly appreciated my experience at Simi Valley Toyota this past weekend. More

They have no clue what they are doing. They said one thing and do something else . They kept running people credit knowing they are not qualify to begin with. I have never seen anything They said one thing and do something else . They kept running people credit knowing they are not qualify to begin with. I have never seen anything like this and all my years of buying a car. Also, they selling people lemon and when you bring it to their attention, they said you should have aware of when you buy a use car. More

the scheduling was messed up 2 times they took longer than I was told it would take they charged too much ($100 to change head light bulb) they supposedly fixed the loose panel above the grill, and cha than I was told it would take they charged too much ($100 to change head light bulb) they supposedly fixed the loose panel above the grill, and charged me, but did not take care of the problem. Driver of shuttle ride was great More