Toyota of Simi Valley - Service Center

Problem Turned Around the Better Let me get the bad out of the way first...it will make sense for the positive parts. I have been coming too this center for 4 years with my Scion xD. Let me get the bad out of the way first...it will make sense for the positive parts. I have been coming too this center for 4 years with my Scion xD. I have gone through problem after problem with my visit. They tell me it will take a hour for a routine service, and I end up waiting for 2 to 3 hours. I have no updates ever. It's really annoying because I do make the appointments (sometimes on Saturdays but also during the week too IF I can come in then, always in the morning)....This time, it took 4 hours when I was told a two hour wait. I had to be at work, and hate having that expectation being wrong. I am a patient person, always have been, but after numerous visits of this occurring, as well as being pushed into buying things my car doesn't need, I had it. Bill took care of me and same thing occurred but this was the worst. I came in for a oil change, and requested my parking brake be tightened (I had my breaks done a year ago there, was told that it was done then but it literally was SO loose, I thought it was going to come off). So they said they would do it. NEVER told me it would cost anything, and just gave me the estimate for the oil change. Bill comes back with the invoice for $130...and I was frustrated, because I couldn't understand why this would be charged for when clearly it wasn't done right. Turns out the previous service writer for the breaks didn't disclose that I couldn't have it tightened at the time and he just told me it was done. That was upsetting. Bill got the manager, and she took care of the price of it, and they comped it for the breaks as they should. Bill was helpful, so was the manager (didn't catch her name). They listened to me vent, and I appreciated that! I honestly won't return because the time thing seems to be a common trend that is always the same, but at least my issue was made better, and left on a more positive note. More

Quick, fast & friendly Fast, friendly & efficient.. Everyone seems very knowledge & looks like they enjoy working there. I love the shuttle service, just wish they would sho Fast, friendly & efficient.. Everyone seems very knowledge & looks like they enjoy working there. I love the shuttle service, just wish they would show more urgency. More

Scion XB alignment Good service. Yhe servoce technician wa very attentive and professional. However, the car was not washed. The plastic to cover the seats and seats cov Good service. Yhe servoce technician wa very attentive and professional. However, the car was not washed. The plastic to cover the seats and seats covers were left inside the car, so I had to take these and led drove More

Very efficient Sarah was very efficient, enthusiastic. Service took care of all the special requests as well as the normal servicing. Sarah went over what was don Sarah was very efficient, enthusiastic. Service took care of all the special requests as well as the normal servicing. Sarah went over what was done when the car was ready. Best service experience at this agency. More

Eddie in service is a credit to your organization. Eddie in service was very helpful. From the time he met me at my vehicle I fealt at ease, he answered all my many questions and made certain the serv Eddie in service was very helpful. From the time he met me at my vehicle I fealt at ease, he answered all my many questions and made certain the service on my new Tundra went smoothly. Eddie went out of his way to find the special aftermarket lug nut socket for my truck to endure the rotation if my tires. Eddie is a sincere dedicated member of the Toyota Team. More

Great Service!! Truly DCH!!!! Thank you for a painless, fast & easy routine maintenance check up!! The shuttle drivers are always so polite as well!! Delivering Cu Truly DCH!!!! Thank you for a painless, fast & easy routine maintenance check up!! The shuttle drivers are always so polite as well!! Delivering Customer Happiness!!! More

Well done The staff at DCH Toyota seemed knowledgeable, friendly, prompt and professional. The price for the service seemed fair and reasonable. My truck was r The staff at DCH Toyota seemed knowledgeable, friendly, prompt and professional. The price for the service seemed fair and reasonable. My truck was ready as expected. More

Excellent service Very happy with service. Continually kept informed about progress. Chad, my service rep, is extremely professional and easy to communicate with. Defin Very happy with service. Continually kept informed about progress. Chad, my service rep, is extremely professional and easy to communicate with. Definitely went the extra mile. More

Service Took my car to get serviced due to a potential dead battery. David and the Toyota team were extremely helpful, friendly, and quick with their service. Took my car to get serviced due to a potential dead battery. David and the Toyota team were extremely helpful, friendly, and quick with their service. More

I HAVE recommended DCH Toyota of Simi Valley , to several people. The service personnel are terrific. The waiting room is clean and comfortable. Well done! , to several people. The service personnel are terrific. The waiting room is clean and comfortable. Well done! More