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1,260 Reviews of Skyline Ford - Service Center
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March 26, 2025
Took Truck in left for about 10 days, called for progress of diagnosis and everytime said we will call you tomorrow. Never called me so I would call at 5:50 pm daily and asked progress on the diagnosis. I w of diagnosis and everytime said we will call you tomorrow. Never called me so I would call at 5:50 pm daily and asked progress on the diagnosis. I went and had my truck towed to another dealer ship and was repaired next day. xxxx poor communications on the service dept. I will be in the market for a new truck this summer and Landmark Ford will be my choice to support, and with a service dept open in the evening. If I owned your dealership I would fire the Service manager and Gavin. More
by whitelion5332
Verified Customer
March 26, 2025
Service department was a terrible experience. Car was returned with grease and dirt all over the brand new interior, invoices were incorrect and took calling the gm to get resolution. Car was returned with grease and dirt all over the brand new interior, invoices were incorrect and took calling the gm to get resolution. More
by dakota.huxman
March 26, 2025
Skyline Ford did a great job addressing my warranty issue. I would definitely recommend them to anyone needing serve on their vehicle. issue. I would definitely recommend them to anyone needing serve on their vehicle. More
by BILL@BBISALEM.COM
March 26, 2025
Always friendly and professional group to work with. Work is done as expected so I wouldn't go anywhere else. Work is done as expected so I wouldn't go anywhere else. More
by marjoriesmith65
Employees Worked With
March 26, 2025
All repairs on a recall were professionally completed. Skyline managed shuttle to and fro with ease. Even provided mighty fine coffee options. Skyline managed shuttle to and fro with ease. Even provided mighty fine coffee options. More
by bayoucool
Employees Worked With
March 25, 2025
Great folks , great service Service has always been great as has the sakes staff as has the sakes staff More
by billcochran1969
March 25, 2025
Service was awesome as always at Skyline Ford. They are the best, so friendly and professional! They are the best, so friendly and professional! More
by NICELYDUNNWANGS
Employees Worked With
March 24, 2025
Gavin missed a promised call back with an ETA for fixing my truck. Normally, no big deal, except last year when I had the fasers replaced and some other work, it took 2-1/2 weeks to start and finish the rep my truck. Normally, no big deal, except last year when I had the fasers replaced and some other work, it took 2-1/2 weeks to start and finish the repairs. The ETA changed several times. Ben was the service tech handing the work last year. Ben only could say that dispatch had the final call. I surmised that mechanical talent was pulled off my repairs twice to work on other vehicles. I don’t know that but that’s what I thought. So, I was happy when, this time, Skyline finished my truck when promised. My faith in Skyline is restored. More
by Steve Saundrrs
Employees Worked With
March 23, 2025
Got my car back 3 days earlier than promised and was given a loaner car for the duration. given a loaner car for the duration. More
by Lorimartinocatholic
Employees Worked With
March 22, 2025
Was double charged for 'deductible ' for a warranty repair and charged $227.25 to replace headlight bulbs. Technician billed 1.2 hours. Google says an 'unskilled person' should be able to change a sing repair and charged $227.25 to replace headlight bulbs. Technician billed 1.2 hours. Google says an 'unskilled person' should be able to change a single bulb in ten to twenty minutes. So it took a skilled tech 6 times as long to do that? Doesn't make sense. Nobody felt empowered to do anything about the bill when I questioned it. I received a follow up call from the warranty lady, but even she couldn't make sense of the billing and no more follow up since. I feel scammed, frankly! More
by Smurfhold
Employees Worked With
Arturo
