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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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October 23, 2023

Great customer service! They keep me well-informed and are very timely. Nice waiting area. More

by Dani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Skyline Ford responded

Dani, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 23, 2023

They were friendly and they finished the work quickly and I got my car back! Appreciate them being thorough. More

by DAS11620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I honestly don’t remember the name of the person who did the work! He was very friendly though. It was the service Department.
Oct 23, 2023 -

Skyline Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Skyline Ford, we look forward to having you as a valued customer for many years to come! Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 21, 2023

Lots of help with the truck! Staff was very helpful and friendly!! We appreciate that !! More

by JGROTVIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Skyline Ford responded

Thanks for sharing your thoughts about your experience with Skyline Ford. We appreciate your business and hope to see you again soon! Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 21, 2023

Cost average , could be a little more informative seems you just get the basics as far as service goes. Overall ok didn’t seem to make a huge difference to get plugs change still a little rough like to kno More

by kimpel1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Skyline Ford responded

Thank you so much for choosing our dealership! Please let us know if we can be of any more assistance! Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 20, 2023

Very professional and friendly staff. They tell you what you need and not what you dont. More

by richhowie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Skyline Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 20, 2023

For the most part I think the dealership is standard for this type of business. Your service department is all I have interacted with. And the issues I have dealt with are primarily those of the corporate e More

by jsuiter06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Skyline Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 16, 2023

Friendly from the moment you pull up. Informative and felt I could trust them. Cleanest workshop I’ve seen. Free rides were unexpected and helpful. Glad I went with Skyline for my repairs More

by Blasticpag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 16, 2023

Loved how well they stayed in communication with me while working on my car. Very friendly! More

by Crimson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Skyline Ford responded

It's great to hear that Gavin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Skyline Ford! Matthew W. Hyatt Marketing Coordinator matthew@skylineforddirect.com

October 13, 2023

Do not communicate well with customers. Had car for 3mo. And it runs worse than ever,and battery was flat More

by veejepsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin and Jim
Dec 21, 2023 -

Skyline Ford responded

We're genuinely sorry to hear about your experience with a lack of communication and the unresolved issues. We'd love to have another look at your battery. It's our goal to provide attentive service and effective repairs. We'd like to hear more from you regarding your visit. Send an email to jima@skylineforddirect.com when you can or give us a call.

October 12, 2023

They are timely and prompt in getting a vehicle in and out in a manner a busy person needs. More

by Timothy Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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