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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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April 25, 2023

Brought my car in for a recall fix and they removed my digital speedmeter to make room for the recall part! I need that feature and am still trying to get them to reinstall it! Very disappointed and unpro More

by Paulajolmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No sales
May 10, 2023 -

Skyline Ford responded

We sincerely apologize for the inconvenience caused during your visit and the removal of your digital speedometer. Our team is dedicated to resolving this matter promptly and ensuring that your desired feature is reinstalled. If there is anything else we can do to assist you, please do not hesitate to reach out.

May 11, 2023 -

Paulajolmt responded

If what you say is true then i will be contacting Skyline Ford asap to schedule an appointment to get it reinstalled. It was remived during a recall so they better not charge me. I bought that car specifically for all the features it has, top 3 being a digital speedometer. Thank you for your reply.

April 24, 2023

Quality of repairs are exceptional, as well as the communication and transparency with service advisors! Thank you! More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Rose
May 19, 2023 -

Skyline Ford responded

Transparency is key! Thank you for choosing Skyline Ford!

April 24, 2023

Service has been great. I have never bought anything there yet. But been impressed with the service so far. More

by Tomb33351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We are here and ready when you are for that first purchase. Thank you for choosing Skyline Ford!

April 22, 2023

I am always pleased by the communication, affordability and timeliness of your service center. I would recommend to both friends and family. More

by rakedad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for this very kind review and for choosing Skyline Ford!

April 22, 2023

Service and customer support that is unsurpassed. A very friendly and professional attitude is always present More

by SammyTee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 22, 2023

Took truck in to get sunroof fixed and spent over 2k. it's not fixed. Water still leaks inside. More

by Esco
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Skyline Ford responded

Give us a call so we can work on getting this resolved for you as soon as possible.

April 21, 2023

Staff are friendly and kind but it’s way too expensive and service wait times for return calls and appointments are too slow. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Skyline Ford responded

We apologize for any inconvenience you may have experienced and we take your feedback seriously, as it helps us identify areas for improvement and strive for better customer satisfaction at Skyline Ford.

April 21, 2023

I sought electrical repair of a dash power outlet& diagnosis of cause for dead battery repeatedly. Neither problem was solved but owe $200 and I'm to return next week to pickup a part and have it inst More

by alanholland@msn.com
Recommend Dealer
No
Employees Worked With
Rich
May 10, 2023 -

Skyline Ford responded

Thank you for this review and feedback. Please don't hesitate to reach out to Jim Agur with any future concerns: jima@skylineforddirect.com. We apologize for any inconvenience you may have experienced and we take your feedback seriously, as it helps us identify areas for improvement and strive for better customer satisfaction at Skyline Ford.

April 21, 2023

The service I received at Skyline Ford was very good. They met their estimate and completed the service before their promised time. All of the staff personnel were friendly and professional. I highly rec More

by jobob52ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salesman, David?? He has been very helpful finding my wife the Escape she was looking for. , Rich Ramsey
May 19, 2023 -

Skyline Ford responded

Thank you for this great review and recommendation. Thank you for choosing Skyline Ford!

April 21, 2023

Friendly helpful staff and a clean facility make every visit a pleasant experience. Service times are usually scheduled within a day or two instead of a week or two. All big pluses in my book! More

by Cneider35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We are thrilled we could make your visit a pleasant one. Thank you for choosing Skyline Ford!

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