Smart Toyota of Quad Cities

Bad customer service Went in for a trade in and a newer used car with low miles and was proceeded to be berated by Bob Boyer for probably 20 min on why my trade in wasn't Went in for a trade in and a newer used car with low miles and was proceeded to be berated by Bob Boyer for probably 20 min on why my trade in wasn't worth what Hiland would give. Very disappointed with their customer service the sales man was helpful and have no complaints about the salesman. The manager Bob was the rude one. More

Dishonesty Where do I begin? They couldn’t get the car we wanted so we went to Hiland Toyota in Moline. We bought a car there way cheaper than a less expensive Where do I begin? They couldn’t get the car we wanted so we went to Hiland Toyota in Moline. We bought a car there way cheaper than a less expensive model at Smart. When we called Smart to say we would drop by for our $500 deposit, they had cashed it after they said they wouldn’t! Now they say they need to see a bank statement so they expedite the process. We are not happy because we are still waiting for the money to get back to us!!! The salesman said he felt like his character had been questioned...yes it was...I would never recommend this dealership! He is acting as though he has gone out of his way for us, and we should buy a car on his lot, even though he made no effort to find what we wanted. He said he couldn’t get the car because it was a special factory order, but Hiland had one on their lot. Hiland even did a check for other cars like it within 500 miles, they found 25! Smart wants to sell their inventory, not satisfy their customers! They claim no haggling...that’s because they overcharge and don’t allow the customer the courtesy of honesty. How can a more expensive car cost less somewhere else? We will never go back once this fiasco is fixed!!! More

excellent great service, great facility. absolutely no complaints. appreciate the waiting room and the available cofee and water and snacks as well as the com great service, great facility. absolutely no complaints. appreciate the waiting room and the available cofee and water and snacks as well as the comfortable chairs and tvs More

Repair of Brake on 2015Yoyota Rav4 Had an ongoing issue with the front & rear brakes. Sylvia & Jeff were the great to work with on this issue. They continued to work on the matter unt Had an ongoing issue with the front & rear brakes. Sylvia & Jeff were the great to work with on this issue. They continued to work on the matter until they got the brakes repaired. They assured us that they would take care of the problem & they did. Great people to work with & very nice place. More

DISHONEST, INCOMPETENT, AND DISTRUSTFUL SERVICE DEPT. Great sales people, but horribly dishonest , incompetent service dept. Windshield wipers didn't work on high speed. ....2017 Toyota Corolla SE with Great sales people, but horribly dishonest , incompetent service dept. Windshield wipers didn't work on high speed. ....2017 Toyota Corolla SE with 1250 miles on it. and the service dept. rep. ( Caleb ) told me they ordered a part to repair the high speed and told me I could go and they would call me when the part arrived. I stormed up to the desk after I discovered the crack in the windshield that they caused when checking the wiper motor. Caleb mumbled something about it being cold, trying to incinuate that they did not crack my windshield. After I vocalized in the main lobby and went to the sales staff, THEN they told me they would replace the damaged windshield. My car has a new windshield. When I checked my service history today , I noticed that they said that I reported to them that my windshield was leaking and that it was replaced under warranty because the windshield was defective...THIS IS A TOTAL LIE..SMART TOYOTA BROKE MY WINDSHIELD.....THIS IS FRAUD AGAINST TOYOTA MOTOR CORP..... BEWARE!!!!.....I will take my new Toyota to HILAND TOYOTA in the future and will never do business with this dishonest, fraudulent, immoral business ever again. More

Great service James was great to work with. Very knowledgeable and straightforward. Patient too! Went in not expecting to make a purchase. There was no pressure, he James was great to work with. Very knowledgeable and straightforward. Patient too! Went in not expecting to make a purchase. There was no pressure, he willingly let us drive a couple vehicles for comparison. More

Absolutely the best place to buy a new car Shawn was the bomb I was in and out with a trade in in under an hour absolutely no bs if you want to buy a new car come here Shawn was the bomb I was in and out with a trade in in under an hour absolutely no bs if you want to buy a new car come here More

Great experience My wife and I both purchased a vehicle from Shawn. I purchased a new 2011 4Runner and my wife purchased a used 2010 RAV4. We were pleased with the way My wife and I both purchased a vehicle from Shawn. I purchased a new 2011 4Runner and my wife purchased a used 2010 RAV4. We were pleased with the way Shawn treated us during and after the sale. We also have been very pleased with the service department. Jake is always personable and professional in the way he treats us both. When Jake is not available Pete has seen to it that we are taken care of. All three of these individuals are attributes to the Smart Toyota staff. Other staff at Smart Toyota have always asked if they could be of service when they see us at the dealership. From the showroom floor to the car wash, everyone is helpful. This is the main reason we keep coming back. More

Poor customer service/ disorganized MESS Showed up for a SCHEDULED AND CONFIRMED appointment for warranty work that my Toyota needed. Caleb Lensch (realized i had his name wrong - I had to go Showed up for a SCHEDULED AND CONFIRMED appointment for warranty work that my Toyota needed. Caleb Lensch (realized i had his name wrong - I had to go to their website to find his name) at the service desk was rude and downright nasty, demeaning and did I say NASTY 🤢: He had NO CLUE why I was there even though my name was on their board. He talked down at me and just UN NECESSARILY ugly, tone of voice was cold and unfriendly and and acted like I was bothering him 😡😡??. Thank GOD for Sylvia (God bless her) who after looking perplexed that I was there, and seeming to not remember the appointment SHE had set up with me, finally remembered WHY I was dropping off my car 😖😖. I'm usually a really cheerful person, and never give bad reviews, but with this one, I feel obligated to share my experience. Maybe help someone else not to end up in my predicament ??. The only decent customer service I have gotten was from the car wash staff 🙂And the salesman Ted Taka...... and Sylvia does try at least to smile and be helpful and friendly. That service department needs some serious help !?!?!?!?!?!?. It's hard to trust your car will be fixed correctly if the people you are leaving the car with are rude, disorganized and nasty ! I regret getting their warranty, I am stuck with this nastiness for years ??. If I could give the customer service a negative 👎 star ?? I would. More

Horrible Experience All Around The "finance manager" sends your information to every bank in America, despite being told you have financing. Service department is a joke, the people The "finance manager" sends your information to every bank in America, despite being told you have financing. Service department is a joke, the people there don't know how to speak to customers. The cars they sold us have both been in the shop more than we've had them. Awful dealership. Don't recommend. More