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Smithtown Kia
St. James, NY
1,758 Reviews
Smithtown Kia is one of the leading Kia dealerships in the Smithtown, Long Island, Nesconset, Lake Grove, & St. James NY area. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,758 reviews
June 25, 2023
Please steer clear of their service department for your own good. They will make up things to replace and charge you xxxxxxxx repair prices. And then when the same problem comes back up, they want to rep own good. They will make up things to replace and charge you xxxxxxxx repair prices. And then when the same problem comes back up, they want to replace parts again and charge you ridiculous prices again. Was charged almost $3000 to make air conditioner run again, due to a leak in the system. They had the car for a month. Had extended warranty at the time, so I approved it. 1 year and 1200 miles later, no ac. This is a one owner / driver, low mileage (4100 mile) car that has been garaged and rarely even taken out in inclement weather. When I brought it back, just after the extended warranty ran out, they now want to replace the lines and condenser for $1777. After declining, I Had to pay $186 To get my un-repaired car back after they had it for 3 days. Service advocate held the keys and followed me to the cashier to make sure that I paid. Total mistrust. Having an automotive background, I tested the system before I gave it to them the first time and knew that there was a leak because the 134a was extremely low on the low side. They keep changing parts and charging, and changing and charging. Maybe I am crazy, but no one should have to pay $4686 to get their ac repaired. Maybe an engine replacement. I must add, that the driver of the shuttle that brought me home and back to the service department both times was a personable and professional driver. Kudos to him. If you feel the need to go to a dealers service center, you will have a much more professional and satisfying experience by using Generation kia in Bohemia. I used them for recalls and was thoroughly satisfied with their service and speed of repairs. Cannot rate the people that I worked with other than the service advisor. No one else was around to talk to. More
by Rich M.
Employees Worked With
Helpful June 24, 2023
Chad was a gentlemen from first call to delivery! Honest straight forward process, with a quick delivery… would recommend to friends & family! As well as the manager Scott, who personally came by to Honest straight forward process, with a quick delivery… would recommend to friends & family! As well as the manager Scott, who personally came by to introduce himself… friendly environment 10/10 More
by David Noble
Employees Worked With
June 24, 2023
Our Salesman, Chad Echezuria, was an absolute pleasure to work with from the start. He was extremely caring with all of our needs, never pressured us along in the process and is an asset to the Smithtown to work with from the start. He was extremely caring with all of our needs, never pressured us along in the process and is an asset to the Smithtown Kia Dealership. Chad introduced us to Rich in the Finance Department who also was honest and very professional in securing us the best interest rate for the vehicle which we purchased. It should also be noted that this is the Third KIA vehicle that we have purchased from Smithtown KIA in the last 3 years! That alone should describe how happy we are with this Dealership! Well Done and Thank You! More
by BMcQuade315
June 24, 2023
Chad was Very friendly , energetic and a pleasure to work with! I will definitely be back with! I will definitely be back More
by rachelperks30
June 24, 2023
Chad was helpful and willing to work with me with my purchase on of the telluride! purchase on of the telluride! More
by Lauren M
Employees Worked With
June 23, 2023
Chad was an amazing salesman, so informative and friendly, was so happy with the experience friendly, was so happy with the experience More
by robert
Employees Worked With
June 23, 2023
Worked with Chad at Smithtown Kia on multiple occasions. Helped me out in a few difficult situations and provided expert guidance and assistance. Excellent service. Very kind and patient. Class act! Helped me out in a few difficult situations and provided expert guidance and assistance. Excellent service. Very kind and patient. Class act! More
by Hasan
Employees Worked With
June 21, 2023
Chad is professional, personable, knowledgeable, and a phenomenal salesman. It was a pleasure dealing with him. phenomenal salesman. It was a pleasure dealing with him. More
by cembigg
Employees Worked With
June 19, 2023
Very helpful and went out of his way . Completely satisfied with him. Happy with purchase Completely satisfied with him. Happy with purchase More
by Ajd24672001
Employees Worked With
June 19, 2023
Working with Chad and Richie was an absolute pleasure! We began our search for cars closer to home and the aggravation we endured was beyond frustrating. We had found a car on the Kia smithtown website an We began our search for cars closer to home and the aggravation we endured was beyond frustrating. We had found a car on the Kia smithtown website and reached out. Chad was friendly, outgoing and gave me info about the car that he went above and beyond with. His responsiveness and courtesy was welcome after being given a runaround. Working with both him and Richie was a breeze, they listened to our concerns, worked within my strict parameters (and yes I gave them a hard time especially about the financing). There were no hidden charges, no bs fees and no games when it came time for the financing. This is our 3rd purchase from the dealership and absolutely won’t be our last! I truly and highly recommend working with Chad, you'll be thankful you did! More
by KellBS
Employees Worked With
