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44 Reviews of Smithtown Toyota - Service Center
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October 22, 2014
What's with the bagels??? I put in a review around 6 months ago about my finding a piece of bagel under the hood of our brand new Avalon. In that review, I expressed my disappo I put in a review around 6 months ago about my finding a piece of bagel under the hood of our brand new Avalon. In that review, I expressed my disappointment over the fact that a piece of bagel was found stuck under the engine which according to the technician was causing the rattling sound. That was 6 months ago and the dealer sent us some free car wash vouchers to "make up" for that oversight. Last month (around Labor day), I brought in the car for the 10K mile maintenance service. I was surprised to find another piece of bagel under the hood when I cleaned the car over the weekend. I'm pretty sure that it was left there when I brought it in for the service because I found it in a conspicuous area. I would have noticed that when I first if it was from the time we first got that car. Which begs the question ... "what's with this dealer and bagels"? It sounds ridiculous but it really shows how little they put into quality control. #ihatebagelsunderthehood More
by Renearellano
Employees Worked With
Do not know the name
Helpful May 10, 2014
Brand new tire We own a 2012 Rav4 with 5500 miles. We have the car new for 18 months.The right front tire went bad and the dealership replaced it free of charge. We own a 2012 Rav4 with 5500 miles. We have the car new for 18 months.The right front tire went bad and the dealership replaced it free of charge. More
by tomjoad48
Employees Worked With
Bob Moloney
November 27, 2013
Told we would be charged for warranty work. Also would be charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work d charged for 8 quarts of oil for our Sequoia, when other dealers told us that's more than than our vehicle requires. We left without having any work done. Will NOT be back More
by dogloverx3
Employees Worked With
service rep
November 20, 2013
i went in for my first 5000 mile service and an oil change. I didn't learn until another 5000 mile were driven that they NEVER changed my oil. All they did was "reset the motor oil maintenance remind change. I didn't learn until another 5000 mile were driven that they NEVER changed my oil. All they did was "reset the motor oil maintenance reminder light". All i had wanted was an oil change but they said I was entitled to these other services; tire rotation and such. Smithtown Toyota is NEVER touching my car again! More
by scottTTttt
Employees Worked With
too young mechanic
August 05, 2013
Excellent service experience. Megan Wilkins, my service advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recomme advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recommend buying a car at Smithtown Toyota, and having it serviced there asa well. More
by kglanger
Employees Worked With
Megan Wilkins
May 07, 2013
I brought my car in for a service. Larisa Racenis was the service representative. She was professional, helpful and friendly. She brought to my attention that i had a couple of recalls on the car and a the service representative. She was professional, helpful and friendly. She brought to my attention that i had a couple of recalls on the car and arranged for them to be looked at on the same day. Also, one thing that i asked her about could not be taken care of that day. She had suggestions that solved the problem and made the visit successful and therefore, i didn't have to return another day. She kept me updated on the timeframe of when my car would be ready and was very attentive. Based on my experience, i would recommend Smithtown Toyota Service Department to a friend and especially to ask for Larisa. More
by jeanellen
Employees Worked With
Larisa Racenis
April 26, 2013
I made the appointment exactly when I needed it. I brought my Rav4 for general service, The woman at the desk was so friendly, I asked for a estimate on tires, while I was waiting she let me know bef brought my Rav4 for general service, The woman at the desk was so friendly, I asked for a estimate on tires, while I was waiting she let me know before any work had been done, which I much appreciated , The waiting room was great. There was coffee, bagels, television, vending machines, and tables. I got some school work done, and the service was so quick I was amazed how fast i was in and out. Wonderful service. More
by maggiep9
Employees Worked With
Michelle
February 12, 2013
The Service Department gave misleading statements about diagnostic fees and in the end charged us $118 fee to tell me what I already knew was wrong with my door. I was only looking for an estimate to repa diagnostic fees and in the end charged us $118 fee to tell me what I already knew was wrong with my door. I was only looking for an estimate to repair it. We had asked them to check our catalytic converter because we had a check engine light come on. We used a coupon for free check engine light diagnostics. We had our oil changed and when we couldn’t afford to pay 600 dollars to have the automatic sliding door lock actuator replaced, they charged us the diagnostic fee. I did not agree to pay a diagnostic fee but my wife did not know any better and she signed the paper stating we agreed to pay it. She thought it was based on the labor rate and since no diagnostic time would be needed to provide the estimate for the door repair, she never thought she would see that charge on the final bill. When she told me she paid the fee, I sent her back to speak to the service advisor who immediately did not want to deal with it so she had us wait until the service manager David Bartoli decided to talk to me on the phone. When he did, he had nothing to say other than that he has a signed document stating we agreed to the fee and that he had done enough for us by taking the coupon. Even thought I explained he did spend anytime diagnosing the door he repeated the same thing, it is in the contract signed by my wife. I even informed him that we had just moved to his town and would be frequent customers and asked him to call the service manager at Penn Toyota who can verify this car is only serviced at the dealer, he repeated the same thing. Then he hung up the phone. This dealership is not like others. I have had a great experience at Penn Toyota and felt happy to be Toyota owner. Now I feel crappy and like a sponge for them to squeeze my hard earned money from. How short sighted to think that it is good to rip me off today and put an extra $118 in the bank and loose the repeat business. Any business owner who can’t figure that out should not be fixing cars. Who know what other stupid things they will do to make a buck. Use defective parts…? More
by samsacc
Employees Worked With
David Bartoli
January 25, 2013
I bought a 2005 Nissan Maxima with 75,888 miles on it by trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one d trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one day later on Wednesday December 12, 2012, I dropped off the car due to some transmission issues I was having (transmission would jerk when shifting in all gears especially from 1-2 and 2-1). I also noticed that my car was making a whining noise which became louder and higher pitched when the RPMs are higher, and that there was a squeaking noise from the engine bay. The next day I received a call from Michelle in service saying that the tech confirmed my problem, and the car was going to be sent to a transmission shop that Smithtown Toyota uses (Bayport Transmissions). The tech also tightened my heatshields which were causing the squeaking noise (the noise came back 2 weeks after I got my car back). I checked in with them several times (approximately 65 outgoing calls) over the following week, but was never given an answer regarding my car, or my call would just get “disconnected” several times. Finally, on Thursday, December 20th Michelle told me that the transmission shop confirmed my suspicion of the valve body of the transmission, and that the part was ordered. I knew I would need to give them more time due to the holidays, but as we were beginning week 3 without my car, I called the NYS Lemon Law arbitrator’s number and spoke with Ann. She called the dealership and was told that my car would have all issues fixed and that they would return the car by the end of the week. At the end of the week, Michelle told me that my car’s transmission work was done, and the parts were ordered for my other concern which was the timing chain whining noise that becomes louder and higher pitched with higher RPMs. (I had sent her and her technician the Technical Service Bulletin for that job and the tech agreed that it was the problem) It has now been over 3 weeks since the parts were ordered and according to Michelle, whom I unfortunately still need to call on a regular basis (as I never hear back from her or get a response to my messages) the tools are the only things that have not yet arrived. She advised me to speak with Tom from parts. When I called him, he told me Nissan was giving him the run around regarding the tools. I found that to be a lie as Nissan does not make the tools, Kent-Moore makes them. I was also able to find a vendor for the tools in less than 5 minutes by searching the internet. I had to then call Tom and send him an email with link to the vendor for the tools to do the job. At this point I am extremely frustrated and will not do business with Smithtown Toyota EVER Again More
by razman247
Employees Worked With
Michelle
September 17, 2012
I would like to applaude Smithtown toyota for their professionalism. When I brought my car in for service/repair, they were able to diagnose/fix the car fast and provided me with a loaner car at no co professionalism. When I brought my car in for service/repair, they were able to diagnose/fix the car fast and provided me with a loaner car at no cost even though I did not buy the car from them. They gave me their current promotion prices even though I did not have the coupons for service. For the repair portion, they did all the work for me - called the warranty company and got the approvals. All I had to pay was my $50 deductible. This is me coming from Sunrise Toyota with a nightmare experience. I left a review for them as well! Great professional service from Smithtown Toyota. My next vehicle (2013 Sienna) will be from there!! More
by beeranr
Employees Worked With
Sean Dietz (Sales) and Larisa Racenis (Service), Sean Dietz
