I want to tell everyone about a recent experience I had - thgrant
I want to tell everyone about a recent experience I had at Stamford Toyota . An engine cover had come loose on my 2022 Highlander and I arranged to bring in the car early Monday, September 21, 2026 to have it repaired. As far as I knew everything else was fine. I was going to leave the car and get a rental for the day.
I brought it in at 7:10, and the service manager Jamie Bacon, said that it seemed as thought it would be a simple repair and asked if I could I wait? The rental department opened at 8am anyway, so why not? They got my car up on a lift immediately and I sat down to enjoy my coffee. About a half hour later, Jamie approached me and asked me to come to the front desk.
Jamie told me that the technician had noticed a whine coming from the transmission and additional testing indicated that I needed a new transmission. They had the necessary parts in stock, though the repairs might take a day or two. They would provide a rental at no charge, (and I was given a choice of vehicle: I chose a Toyota Highlander Hybrid, an excellent vehicle, BTW).
Everything was under warranty and there was no charge. The new transmission was around $7800.00. The broken engine cover, also replaced, was $50.00. Again, all at no charge.
This was all done without a hiccup or me being inconvenienced in the least. I got a call the following Wednesday, Sept. 23, 2026, only two days later, and I picked up my car that morning, just before 12pm. They didn't even charge me for gas.
What I want to point out to anyone reading this is that I didn't know there was anything wrong with my transmission in the first place; they could have let it slide, regarding the transmission and did not. That to me says integrity, from the technician, to Jamie Bacon, the service manager, to the general manager John Linn, and the entire Toyota of Stamford Team.
I didn't get his name, nor could I find him on the Stamford Toyota website, but the young man in the rental department gave me a short but needed briefing on driving the hybrid I used.
I bought my 2022 Toyota Highlander from Stamford Toyota and I am thrilled by the service that has been provided to me by the entire Stamford Toyota team.
I want to express my deep appreciation and gratitude to the entire team at Stamford Toyota.
Thank you.
Tom Grant
Norwalk, CT
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