Smithtown Volkswagen

Jasmine is the best service representative I have ever worked with. She makes the service experience a pleasure. worked with. She makes the service experience a pleasure. More

Took my car in and gave me a loaner. Everything is fixed and only took a few days. A+++ Everything is fixed and only took a few days. A+++ More

The staff at Smithtown Volkswagen are very nice and great at their jobs . Noah Reed is an asset to the business. Jasmine is also great . at their jobs . Noah Reed is an asset to the business. Jasmine is also great . More

I walked into Smithtown VW with a car and price already in mind. My sales rep Brandon was knowledgeable & after speaking with his manager they accepted my offer with little to no haggling. They didn’t brin in mind. My sales rep Brandon was knowledgeable & after speaking with his manager they accepted my offer with little to no haggling. They didn’t bring the finance manager over to haggle with me, which I told them I would walk out if they did. It was the easiest & quickest transaction for a car purchase that I’ve ever had. Three days later I was driving out of the dealership with my new VW. Very happy with my purchase! I will definitely refer Smithtown VW to family & friends. More

The waiting room needs improvement. Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with him specifically than anyone else. I've actually had another service writer come out to ask me if I need to "call my husband" to discuss the suggested service during a previous visit. Semi-insulting, however IF I am calling anyone it would be my father, who taught me a ton after a career in the business, but I really love the text messages with the service options complete with pictures. Nice touch. More

Everything went great with Smithtown Volkswagen. No issues . All the employees were very nice . I would definitely recommend them . No issues . All the employees were very nice . I would definitely recommend them . More

My car was taken promptly, Jasmine was excellent, text me to let me know if there was anything I needed, just let her know. to let me know if there was anything I needed, just let her know. More

Brought my car in for a 20,000 mile service. There is a recall for brakes on my car they checked it and found my brakes needed to be changed. They told me my head gasket is leaking an needed t There is a recall for brakes on my car they checked it and found my brakes needed to be changed. They told me my head gasket is leaking an needed to be changed. It was on a Saturday and told me he would call me Monday to set up an appointment so he can give me a loaner. He called me Monday setup the appt, I dropped the car off. Got a call a couple of days later saying the head gasket can't be done we have to replace the head. Also we are replacing your transmission. I said ok what is wrong with my transmission. He told me the issue. I do have the extended warranty for my car but this was all under the regular warranty. They replaced all and of course no charge. More

Jasmine was excellent to work with, keeping us updated along the way and made sure my family had a loaner car while our atlas was in for repair. along the way and made sure my family had a loaner car while our atlas was in for repair. More

Very courtesy they explain what they do to my car they kept me informed great kept me informed great More