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Smithtown Volkswagen
St James, NY
2,342 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,342 reviews
February 26, 2026
Very helpful, aims to please customers and does right by the customer. Works hard to give the best deal possible. the customer. Works hard to give the best deal possible. More
by darthwebb1213
Verified CustomerEmployees Worked With
February 26, 2026
Been having an oil problem with my tiguan for about a year and the part I need from them happens to be on national back order. Now the problem escalated to an engine problem and my remote start doesn’t w year and the part I need from them happens to be on national back order. Now the problem escalated to an engine problem and my remote start doesn’t work anymore until said part is installed. Apparently no other options and I just have to deal with it. Extremely frustrating. More
by JULS321
Employees Worked With
February 22, 2026
Doing business with JASMINE , & your SERVICE MANAGER is a PLEASURE ! These people are an asset to SMITHTOWN VOLKSWAGON ! So much so ;that we are coming back to upgrade to another vehicle . Looking at the PLEASURE ! These people are an asset to SMITHTOWN VOLKSWAGON ! So much so ;that we are coming back to upgrade to another vehicle . Looking at the TIGUAN R LINE , & ATLAS CROSSTECH . More
by armandjsomma
Employees Worked With
February 20, 2026
Very honest, informative and helpful staff. I have been coming here for years and always appreciate these guys. I have been coming here for years and always appreciate these guys. More
by Bubs Buggles
February 19, 2026
I was waiting for this to arrive so I could brag about the amazing experience I had with this team — and right on time, my email came about 24 hours later! From start to finish, Mike and Tom made my pu the amazing experience I had with this team — and right on time, my email came about 24 hours later! From start to finish, Mike and Tom made my purchasing experience truly exceptional. My husband and I couldn’t have asked for a better team to work with. They were patient, kind, professional, and most importantly, extremely knowledgeable about their roles in the car sales industry. Everything was handled with care and confidence, and that made the entire process smooth and enjoyable. We are already planning to return in a few months to purchase another vehicle from them. Thank you for everything, fellas — see you guys soon! More
by Ms.Tiff
February 16, 2026
Service is always good. The service team explains all possible issues, and then provides an estimate of what it could cost. The service team explains all possible issues, and then provides an estimate of what it could cost. More
by ARIATC2000
Employees Worked With
February 15, 2026
Vehicle is 6 months old. Problem with window switch. Was not fixed. Just told to keep documenting it. Great. Maybe this is a higher up VW issue but someone needs to be able t Problem with window switch. Was not fixed. Just told to keep documenting it. Great. Maybe this is a higher up VW issue but someone needs to be able to fix it. The dealer said they have seen this before on other VW s More
by adamgliss
Employees Worked With
I don’t know
February 13, 2026
Jasmine in service was great and kept me updated on all with our vehicle. Appreciate her being so accommodating as well with a loaner vehicle with our vehicle. Appreciate her being so accommodating as well with a loaner vehicle More
by michelle82199
Employees Worked With
February 12, 2026
The upstairs waiting room was much better, quieter, and what ever happened to the snacks?? what ever happened to the snacks?? More
by TOMASZ
Employees Worked With
February 07, 2026
every interaction with the staff there is easy, friendly, helpful, and quick. fantastic dealership and service team. helpful, and quick. fantastic dealership and service team. More
by MICHAEL.BOREK.2011
Employees Worked With
