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Smithtown Volkswagen
St James, NY
2,252 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,252 reviews
Verified Customer
August 29, 2025
It was a good experience and I enjoy it. I would recommend someone to share the experience I would recommend someone to share the experience More
by PIER9
Employees Worked With
August 27, 2025
Our salesman was very nice and knowledgable. However, i specifically said i did not want to put any money down and despite my asking several times to speak to and or see the total amount due whe However, i specifically said i did not want to put any money down and despite my asking several times to speak to and or see the total amount due when we picked up our car , i was faced with the fact that a capital cost deduction, ie down payment amount, was included in the total. My bad for not insisting more before getting to the dealer to go over the final numbers but i DO NOT APPRECIATE BEING FOOLED. It was a small amount so i decided to let it go but none the less it was unprofessional and a reminder to me not to allow myself to be duped in the future. When i shake hands on a deal and a price with the dealer manager i expect it to be upheld. More
by JEANNEESQ
Employees Worked With
Brandon O'Neil
August 26, 2025
I had my car there twice for no AC. The first time they replaced some fan motor and no AC the next day. I was told the new high powered fan blew the seals on the compressor and they rep The first time they replaced some fan motor and no AC the next day. I was told the new high powered fan blew the seals on the compressor and they replaced that . Over two thousand dollars later and I still have no air!!! I think I deserve at least a partial refund as it is obvious your mechanics have no clue what is wrong with my AC!!!! More
by DEBLISG
Employees Worked With
I forget her name but she was very nice!
August 17, 2025
Very pleasant and professional service. Quickly checked the vehicle in and provide appropriate recommendations. Job was performed in a reasonable amount of time. Quickly checked the vehicle in and provide appropriate recommendations. Job was performed in a reasonable amount of time. More
by dan.espina
Employees Worked With
August 06, 2025
Jasmine was fantastic! This is the 2nd time I have used this dealership and I have always been treated with honesty and respect. I will continue to use this dealership and This is the 2nd time I have used this dealership and I have always been treated with honesty and respect. I will continue to use this dealership and highly recommend it to anyone who needs to service their care and be treated with honesty and respect. More
by Roz Ram Tal
Employees Worked With
Jasmine
July 27, 2025
Jasmine in the service center is always courteous and professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at S professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at Smithtown Volkswagen! More
by ldalton595
Employees Worked With
Jasmine
