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Smithtown Volkswagen
St James, NY
2,239 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,239 reviews
May 24, 2019
I am very please with the services I receive from VW of Smit I went there because the check engine was on. They asked to leave the car overnight. They gave me ride home. they next day by 12 pm, the car was fixe I went there because the check engine was on. They asked to leave the car overnight. They gave me ride home. they next day by 12 pm, the car was fixed free of charge. More
by cjzinsou
Verified CustomerEmployees Worked With
Ericka Orenstein
May 23, 2019
quick,coutious and honest srevice Brought the car in for a problem with horn sounding on its own. I was expecting to pay hundreds to for silence, but to my surprise it seems the probl Brought the car in for a problem with horn sounding on its own. I was expecting to pay hundreds to for silence, but to my surprise it seems the problem was related to a previous airbag recall and cost was zero. work was done quickly and I was on my way with no horn sounding and a coupon for a car wash, which it needed, staff was courteous and helpful. I recommend Smithtown VW service and will use them again when needed. . More
by BAWBAW14
Employees Worked With
James Coughlin
May 22, 2019
Tire replacement. Smithtown accepted my hazard insurance for full payment of my ruined front tire with no questions asked. Mounted and balanced the new tire and put awa Smithtown accepted my hazard insurance for full payment of my ruined front tire with no questions asked. Mounted and balanced the new tire and put away my spares.in the trunk in a little more than an hour. More
by turnbo011
Employees Worked With
Service advisor Tom Wilde.
May 21, 2019
Everyone was great! Tom and everyone who helped were great! I always enjoy my service visits at Smithtown VW. I always recommend Smithtown VW to friends and family. Tom and everyone who helped were great! I always enjoy my service visits at Smithtown VW. I always recommend Smithtown VW to friends and family. More
by srosseland0
Employees Worked With
Tom Baldassare
May 21, 2019
Service My issue was dealt with in a timely matter and everyone was professional and courteous. I’ve never taken my car anywhere else and am always pleased. My issue was dealt with in a timely matter and everyone was professional and courteous. I’ve never taken my car anywhere else and am always pleased. More
by STR_MZZY
May 21, 2019
It was an overall good experience. Bob R. Was great! Overall happy with price and car. Bob R. was great. I was disappointed with the fee to register the car and the cost of getting plates from NJ. Total Overall happy with price and car. Bob R. was great. I was disappointed with the fee to register the car and the cost of getting plates from NJ. Total for those services was $940 which is excessive. Registration should be $300-400 and to get plates for NJ was the balance. More
by ralphagu
May 21, 2019
Easy car lease This is my second car from Smithtown Volkswagen the cars sell themselves and their salespeople are friendly personable and knowledgeable. Aaron was my This is my second car from Smithtown Volkswagen the cars sell themselves and their salespeople are friendly personable and knowledgeable. Aaron was my salesman very nice and easy to talk to. Ivy was my finance person she is very nice as well made leasing my car simple. More
by RIZZIMOMMY
Employees Worked With
Ivy Feinsilver, Aaron Klauschke
May 19, 2019
Not very attentive Still waiting for my paperwork. Satellite radio should have been set up. 3 months free subscription not honored cause account was previously set up fo Still waiting for my paperwork. Satellite radio should have been set up. 3 months free subscription not honored cause account was previously set up for car after going thru XM myself. Found out XM module is no good. Dealership should have caught this. More
by mredeng
Employees Worked With
Ivy Feinsilver, Ericka Orenstein
May 16, 2019
Oil change and recalls fixed Was seated and car was taken in right away, was told wait was two hours and left after two hours. No complaints. Straight forward, waited in waiting a Was seated and car was taken in right away, was told wait was two hours and left after two hours. No complaints. Straight forward, waited in waiting area upstairs. Quiet watched tv. More
by Vita1024
Employees Worked With
Tom Baldassare
May 16, 2019
Great experience! We had a very good and way experience at this dealership...our salesperson Adam was great and got us exactly what we needed. Management was cooperativ We had a very good and way experience at this dealership...our salesperson Adam was great and got us exactly what we needed. Management was cooperative and the finance was a breeze ! More
by BECBABIES
Employees Worked With
