Smithtown Volkswagen

family atmosphere Best experience i have ever had in my 32 years of buying a vehicle. I never write reviews but this experience was so wonderful that i need the public Best experience i have ever had in my 32 years of buying a vehicle. I never write reviews but this experience was so wonderful that i need the public to hear it. If you want a no hassle family experience then visit this dealership. My salesperson is a very nice woman named jessica. I will buy all my vehicles from her and send all my friends, family and co workers to see her so they can experience what i have. More

Happy Customer Purchased a used VW Jetta from this dealership and have not a single complaint about this dealership. The management staff does right by their custome Purchased a used VW Jetta from this dealership and have not a single complaint about this dealership. The management staff does right by their customers. I will be a Smithtown VW customer for life. Love my Jetta. More

good people Let me prevent you from the beginning that this is a dealership that got its last face lift in 1980 or so, based on how worn it looks, both showroom Let me prevent you from the beginning that this is a dealership that got its last face lift in 1980 or so, based on how worn it looks, both showroom and service waiting area. that should not turn you down. The owner knows how to pick management for both sales and service, they are hard working, honest, low money making people that somehow they get inspired and driven by customer total satisfaction. This is exactly the "Dodgeball" story of "Average Joe" going against "White Goodman Globogym" (Huntington, Donaldsons and others) and actually winning. I have bought 3 cars from them and service them in the past 9 years. All three were wins agains the other named dealers that treated me like an insignificant potential client. Is this coincidence, i bet you no. I had my frustrations with them and still ended up to be better treated by them that other "friendly" dealerships shouting commercials every day on local stations,. I you are unhappy, they will try to correct it and please you in the limits of reasonable profit making business. They are hard working, down to the earth people. If you want your ego get inflated, go to BMW or else. this is car dealership for middle class, hard working people More

Best Leasing Experience I have leased 3 cars prior to my VW Jetta and I have to say this was the best experience I've had leasing a car! What I wanted in a car was considered I have leased 3 cars prior to my VW Jetta and I have to say this was the best experience I've had leasing a car! What I wanted in a car was considered, as well as my time. Wayne, Sal, and John went above and beyond to get me the exact car I wanted, at the exact price I wanted! All of the paperwork was done within an hour and I drove off the lot - at another reasonable price! I can't thank this dealership enough for making this lease a very pleasurable experience. I will definitely be going back when my lease is up and will be recommending their services to everyone! More

Second Passat This is my second Passat from this dealership and I only have positive things to say. I would recommend this dealership to anyone who wants a quality This is my second Passat from this dealership and I only have positive things to say. I would recommend this dealership to anyone who wants a quality car with quality service. More

Best Lease Experience yet Just leased my first VW, my first Passat SE. I have to say it was my best leasing experience yet and I have leased 6 consecutive cars! They made it s Just leased my first VW, my first Passat SE. I have to say it was my best leasing experience yet and I have leased 6 consecutive cars! They made it such an easy and pleasurable experience from start to finish. The Passat SE is an excellent car and much more fun to drive than my last 3 Fusions. I will definitely lease from Smithtown VW again and recommend for those looking to buy or lease. More

Major disappointment, will never go back I have taken my two VWs to this dealer many times for service, especially after I bought them used for a full checkup. I felt that after every single I have taken my two VWs to this dealer many times for service, especially after I bought them used for a full checkup. I felt that after every single repair over the last 5 years there were always loose ends and problems remained. But the most recent service topped it all... took my 2004 Jetta for misfiring and engine stalling occasionally. Other mechanics told me the ignition coils needed replacing so I suggested it to them - their solution was to replace a speed sensor. I don't know if that fixed it, because other things happened... They pointed out I needed a new Catalytic Converter and fortunately it was covered under the extended warranty. So they replaced it... but the moment I picked it up I heard something banging against the bottom of the car. Shop was closed, I had to get home so I drove off. Next morning on the way to work, car started misfiring again. Leaving in the evening, it misfired in idle and then shut off... worse than before. So I took it back, leaving it at night for next day. Had to leave it for the day... "Oh, the bolt holding the Cat was defective and it lost pressure"... translated it means, our mechanic didn't know what he was doing and was not able to install the Cat properly. I asked if that was the reason for the same misfiring I brought it in originally before I had a Cat problem... yes, absolutely. Next day I pick up the car and Cat seemed to be on properly, but my car's shifting was totally off from the moment I left their premises. It only got worse as I drove on and eventually it slipped into neutral while driving in D over 30 mph... what the xxxx... Took it back a third time and yet another day without a car to get to work, begging my family to take me at 6am... Turns out my transmission was shot, lost gears 2 and 4. All pure coincidence while VW Smithtown was working on my car. I almost believe it, but now I have a car without a transmission and many new parts. Transmission costs more than the car is worth... but that's irrelevant. Bottom line, service is bad at VW Smithtown. They are friendly but the quality of the repairs it below standard. And they never offered a loaner car for the inconvenience or any other sort of compensation or apology for messing up the Cat installation in the first place. My recommendation, don't go there! More

Worst dealership I went to purchase the 2012 TDI Manual Black exterior and interior. The interest rate they gave me was 5.79, and they wouldn't even try to go lower, o I went to purchase the 2012 TDI Manual Black exterior and interior. The interest rate they gave me was 5.79, and they wouldn't even try to go lower, or budge on the price. But most importantly when I ran the vin number through my insurance agent I was informed the vehicle, which was "certified used" was in fact in an accident with damage estimating $5,000. The dealership told me they didn't know about the damage and couldn't even tell me where it was. I decided not go purchase a used car that had damage I wasn't even informed about from the start. Very disappointing. The dealership is old looking and doesn't seem very clean. They wouldn't do anything to help me in any way. I would never go there or recommend to anyone. More

This is the second car that I have purchased from Smithtown VW in the last year. The customer service both times was phenomenal! I dealt with Mark, Kim, and Sal. All are super knowledgable and friend Smithtown VW in the last year. The customer service both times was phenomenal! I dealt with Mark, Kim, and Sal. All are super knowledgable and friendly. They make the whole process extremely easy. Their prices and customer service cannot be beat. I would never go anywhere else (and I live an hour away). Best VW dealer hands down!!! THANK YOU MARK, KIM, AND SAL! More

This has got to be the worst VW dealership on Long Island. I haven't even visited this place cause the used car salesman was so dumb and unprofessional, I am amazed the owner employs him. After severa Island. I haven't even visited this place cause the used car salesman was so dumb and unprofessional, I am amazed the owner employs him. After several email exchanges for a car inquiry, the genius sales person Ivan tells me that Kelley Blue Book is not in the car business. Then after he realized he is not dealing with an amateur, he threatens me thru an email. Then I get the sales manager David to argue with me. Whatever you do folks, stay away from this place. They are boiler room sales people. The general Sales Manager Mark Lieberman was not even around. I can assure you from my experience, they are not selling a lot of cars. Probably because of their horrific attitude. Buyer beware...they will make some excuse that I was rude. xxxx straight I was rude...they are lucky that's all I was. Stay away......!!!!!!!!!!!!!!!! Garbage dealership More