Smithtown Volkswagen

Purchase of used VW Beetle Bob was great. Once I found the car that was perfect for my needs he spent as much time as was necessary showing me how to use all of the new accesso Bob was great. Once I found the car that was perfect for my needs he spent as much time as was necessary showing me how to use all of the new accessories, which didn’t even exist when I had my first Beetle. Even after I signed everything and put my money down he didn’t want me to leave until I was comfortable with the car. Needless to say, I couldn’t be happier. I would absolutely recommend Bob to anyone who is looking for a used VW. More

Very professional an efficient. The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful an The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful and informative. More

routine oil change great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment great experience as usual, the team is friendly and make each transaction personal and add value to the visit, from the moment I pull in to the moment I leave the service department. More

Untrustworthy Service Department 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting w 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting with sales and service, no one would provide the codes based on the diagnostic tests. I was not afforded the opportunity to make an educated decision to repair the car or just roll into another buy or lease. After insisting on the results of the diagnostics, it was determined they never diagnosed the vehicle after having vehicle for 6 days. Tom Baldassare (GM) insisted car was not worth repairing and Michael DiMaria, became belligerent when pressed for the diagnostic results. The owner happened to be in the office this day and was not sure if Tom Baldassare had oversight in regards to sales, service, or both. He encouraged the handing off of the customer to employees who could not commit to customer service. Tom Baldassare states he was too busy to mitigate complaint, Tom in service provided me 8 minutes to detail issue as they had to leave and Mike DiMaria was confused after an hour of trying to figure out his role. Had car returned home and another dealership better capable of providing service and repair was contacted. More

Great Customer Service. The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend The waiting room was comfortable and convenient in addition to having a smooth, efficient oil change and multi-point inspection. Definitely recommend for anybody owning a new and used Volkswagen! More

Great experiance! I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. I had a great experiance at Smithtown VW. They were extremely helpful and fixed my car very quickly. I am quiet satisfied with the work they do. More

professional, low pressure, competent Smithtown VW has been my "go to" service facility since my Jetta was new. I wouldn't consider trusting my car to any other dealer for service. Smithtown VW has been my "go to" service facility since my Jetta was new. I wouldn't consider trusting my car to any other dealer for service. More

Very good experience I purchased a used 2016 Jetta from Smithtown VW and couldn't have been happier with the entire process. From the start, Bob was great. He was not push I purchased a used 2016 Jetta from Smithtown VW and couldn't have been happier with the entire process. From the start, Bob was great. He was not pushy and answered all of our questions about several diff vehicles and pricing. I believe we got a great deal and would definitely recommend this dealer to anyone looking for a new or used vehicle. More

Outstanding experience This is our third car from Smithtown VW and what keeps us coming back is the outstanding customer service we receive every time. Our salesman, Howard, This is our third car from Smithtown VW and what keeps us coming back is the outstanding customer service we receive every time. Our salesman, Howard, went above and beyond to find us the car we wanted at the price we hoped to pay. On the day we picked up our new Tiguan, Howard went over every feature our new vehicle had, made sure we knew how to use them all, and even helped us hook up our phone to the CarPlay feature (which took extra time since we didn't have Siri activated on the cell!) By the time we'd finished our "tour," Ivy was ready with the paperwork to be signed and filed. I don't think we've ever had a faster, more pleasant experience when acquiring a new car. We'll continue to use and recommend Smithtown VW whenever we're in the car market! More

Great First Experience at Smithtown VW Smithtown VW (Sal, Mike and Ivy in particular), was wonderful. They worked hard for me and made the process very smooth and easy. They were willing Smithtown VW (Sal, Mike and Ivy in particular), was wonderful. They worked hard for me and made the process very smooth and easy. They were willing to negotiate and help me get the best deal possible. I love my new car. More