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Smithtown Volkswagen
St James, NY
2,201 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,201 reviews
Verified Customer
April 02, 2022
Friendly staff, not at all pushy. Fair on trade in. Overall just a great experience. Fair on trade in. Overall just a great experience. More
by nboiko
April 01, 2022
Had 8am appointment but the service writers don’t show up until 8am to take the car from you. Went in for a simple oil change and they said the technician recommends a new cabin and engine air filter at 55.0 until 8am to take the car from you. Went in for a simple oil change and they said the technician recommends a new cabin and engine air filter at 55.00 each. Funny, the cabin filter is behind the glove box door which I keep locked. Let alone I know I changed the air and cabin filters on 12/1/21 because that’s when I received them from Amazon. Yes, I ordered actual VW air filters via their VW part number, not aftermarket. If you go for service, just know what your vehicle actually needs, don’t rely on them telling you because you’ll spend more than what you need to spend!!!! More
by CHRIS.SHIKARIDES
Employees Worked With
Nala Moline
April 01, 2022
The service dept. does not update you about your car when you wait. I have to keep getting up and going downstairs to see what going on. When you wait for 3-4 hours in does not update you about your car when you wait. I have to keep getting up and going downstairs to see what going on. When you wait for 3-4 hours in person, it is annoying. Also, they replaced a tire and did not put a cap on the tire gauge. More
by BUNNYDALY
Employees Worked With
No one
April 01, 2022
James and Stephanie were very helpful. I was there for service, waited a couple of days for my car but everything got taken care of. James was very professional throughout the whole proces I was there for service, waited a couple of days for my car but everything got taken care of. James was very professional throughout the whole process. Overall great experience. More
by MEJIALEXIE
Employees Worked With
Stephanie , James Coughlin
April 01, 2022
Smithtown Volkswagen always provides the absolute best service! The staff is so friendly and helpful! Thank you! service! The staff is so friendly and helpful! Thank you! More
by Jordynrickles
Employees Worked With
Stephanie, Mike DiMaria, Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman, Jhon Jaramillo, Katherine Mera
March 21, 2022
I was helped by Bob and Mike, they were both personable and helpful. I had. Great experience and helpful. I had. Great experience More
by d.valle
March 19, 2022
I could not be happier with my purchase. My sales rep Vinay Krishna offered me exceptional customer service. From the beginning to the end, he was professional and honest and made this purch My sales rep Vinay Krishna offered me exceptional customer service. From the beginning to the end, he was professional and honest and made this purchase so enjoyable. Can’t say enough about him! Thank you Vinay! I love my car More
by negindiana
Employees Worked With
Vinay Krishna
