Smithtown Volkswagen

Noah was great. It was my first time at the dealership and he went over my concerns and gave me a timeframe as when to expect my service being completed. It was my first time at the dealership and he went over my concerns and gave me a timeframe as when to expect my service being completed. More

First time having work done. Service writers very nice got me in and out quickly. Will continue to use your service going forward. Service writers very nice got me in and out quickly. Will continue to use your service going forward. More

The staff at Smithtown VW is friendly and helpful. They make you feel welcome and provide you with detailed information about what is going on when you bring your car in for service. While waiting i They make you feel welcome and provide you with detailed information about what is going on when you bring your car in for service. While waiting in the showroom I had the opportunity to catch up with Sal as well. It is a very pleasant service experience, More

Service was completed as needed and the staff was friendly and competent. Noah is always thoughtful and knowledgeable. friendly and competent. Noah is always thoughtful and knowledgeable. More

Excellent customer service and most of all complete and on time. All charges explained with a detailed report. on time. All charges explained with a detailed report. More

I dreaded going to a dealer to get my inspection passed that my local garage was unable to do. They managed to have the car ready for me the next day with a new inspection sticker. They gave me a very deta that my local garage was unable to do. They managed to have the car ready for me the next day with a new inspection sticker. They gave me a very detailed report on what work was performed and what items needed attention. The cost was very reasonable. I will bring my car there next year again for inspection. The staff are a pleasure to work with and extremely helpful. This is what now has me as a loyal customer. More

Noah was very friendly and professional. The place was tidy and the rest of the staff were very nice. The place was tidy and the rest of the staff were very nice. More

Jasmine in the service department was very nice and helpful. She made the entire service experience seamless and hassle free. helpful. She made the entire service experience seamless and hassle free. More

Smithtown Volkswagen is fantastic! I always go to Sal for my cars, he is the best. Noah is fantastic in service and always helps me as well. I will continue getting my cars from Volks I always go to Sal for my cars, he is the best. Noah is fantastic in service and always helps me as well. I will continue getting my cars from Volkswagen not only for the vehicles, but for the great employees who work there. Everyone is always super friendly and helpful. More

We worked with Gasper and Jimmy in Used Car Sales. Both of them were down to earth. I felt much more relaxed than in most of the modern dealerships. The entire experience was low key, friendly, cas Both of them were down to earth. I felt much more relaxed than in most of the modern dealerships. The entire experience was low key, friendly, casual and unlike any other dealer I've experienced in over 40 years of car buying. To be totally honest, I had found a Pacifica that I really wanted online, but after reading the reviews, I e-mailed back after inquiring and told them that I did not want to deal with them based on bad reviews. After a telephone conversation with Anna, the internet sales manager, I discovered that the dealership had been acquired from the previous owner about a year ago and quite a few of the bad reviews were owed to that prior owner. Still, I was nervous, but the truth was that this was the van I wanted and the others that met my criteria were in Brooklyn and I lived about 10 minutes from Smithtown Volkswagen so I decided to give them a shot. There is a lot to like about the new staff at this dealership. First of all, the management team is made up of down to earth people and not a bunch of high level, slick salespeople full of xx-babble. They created a dealsheet and I was shocked, at first, at the high price they expected me to pay (bottom line). Well, after seeing the CarFax, I realized that I had totally forgotten about an accident that our trade had in a parking lot a few years ago and the damage was considered "moderate" so it was a bigger hit on its value, along with being a car that is not in great demand. At first, my reaction was to think they were trying to rip me off, but after Jimmy sat me down and calmly explained how everything worked and was patient while I asked questions to fully understand how the numbers worked, I was ready to go forward with the deal. They were so patient with my attitude of being ready to find something wrong with them and they won me over. So, we paid more than I had hoped for the minivan, but it was not their fault...it was me not remembering the problem with our trade and, for a while, a miscommunication with the numbers on the price, which was cleared up by the Finance person. The vehicle is wonderful, and by financing a small portion of the cost, we got a free service contract provided by the bank. They bought us lunch and treated us more as friends than customers. I felt they were honest with us. If the dealership has a vehicle we want in the future. I would return to them. More