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Smithtown Volkswagen
St James, NY
2,291 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,429 service reviews
November 19, 2025
I bought a pre-on certified Volkswagen Tiguan from the dealership one year later with only 4000 miles added to the car my rotors had rust I needed to be replaced. My brake pads needed to be replaced. The dealership one year later with only 4000 miles added to the car my rotors had rust I needed to be replaced. My brake pads needed to be replaced. The tires went from a rating of 82 or two, and they claim that it was the way the car was driven.,I believed the service manager was gonna work with me . I’ve left three messages for him and he never got back to me. How disrespectful . I would never recommend anyone to buy a used car from the dealership.. More
by msw4eva
November 15, 2025
Outstanding and caring staff. Keep doing what you are doing!! Very highly recommend to all! Keep doing what you are doing!! Very highly recommend to all! More
by irc30
Verified CustomerEmployees Worked With
November 13, 2025
Most all dealers wash my other vehicles after servicing! I was very surprised that when I picked up my vehicle it was not clean. I was very surprised that when I picked up my vehicle it was not clean. More
by MichaelSclafani62
Employees Worked With
November 08, 2025
Professional, friendly, and extremely courteous. Very nice to find a dealership Service department that you can trust Very nice to find a dealership Service department that you can trust More
by PASKOFFM
November 07, 2025
Jasmine was very thorough and gave me a loaner car right away and had no problems and was totally professional away and had no problems and was totally professional More
by ritchkeys
Employees Worked With
November 06, 2025
Smithtown Volkswagen has excellent customer service! I enjoyed working with and appreciated the input of Jamie in service and Adam in sales. I enjoyed working with and appreciated the input of Jamie in service and Adam in sales. More
by donfin
November 05, 2025
Very helpful. Fast oil change in and out. Professional will recommend this place to my friends and family. Fast oil change in and out. Professional will recommend this place to my friends and family. More
by adiocpd
Employees Worked With
November 04, 2025
Smithtown VW provides great service to their customers! Prompt and efficient. Friendly staff. Thanks Jasmine! Thanks Mike! Prompt and efficient. Friendly staff. Thanks Jasmine! Thanks Mike! More
by CWTALK3
October 28, 2025
The agent was very helpful and professional. I did not wait a long time. The diagnosis of the problem was identified and solved. I found every VW employee I dealt with to be courteous and hel I did not wait a long time. The diagnosis of the problem was identified and solved. I found every VW employee I dealt with to be courteous and helpful. More
by lfgilders
October 26, 2025
Giovanni and John and the mechanic were all awesome! Gio is a keeper! Take good care of him! Gio is a keeper! Take good care of him! More
by tjjdc5
Employees Worked With
