Smithtown Volkswagen - Service Center

I would have appreciated more explanation of the service that was done, by a tech or service person that was done, by a tech or service person More

This is the third vehicle we have purchased at this dealership and will likely go back when it is time to purchase another vehicle. dealership and will likely go back when it is time to purchase another vehicle. More

I received Excellent customer service from my rep Noah, he was professional, courteous and very knowledgeable. he was professional, courteous and very knowledgeable. More

We were very pleased with the service and the communication about our car. Thank you communication about our car. Thank you More

Smithtown Volkswagen has again exceeded my expectations in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a fault in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a faulty proximity sensor on the passenger door. It works as designed except if I do not use the car for a few days and then it stops working. Only the passenger side door is a problem and once I either use the key fob or just touch the driver's side door to unlock the vehicle the passenger side will start working until I again do not use the car for a few days. After leaving the vehicle alone for a few days, and a thorough troubleshooting with no error codes, the techs/mechanics were unable to diagnose the problem. Noah after explaining the issue and what was done to diagnose told me to video the next time it happens after not using the car for a few days and to give him a call to schedule another try as that particular issue is still covered by the Volkswagen parts warranty. This visit is another example of the exceptional service and care I've always received since purchasing my 2018 Passat SEL from Smithtown Volkswagen. More

Outstanding customer service and attention to detail. Jasmine was understanding of the issue and quickly had it diagnosed and fixed. Evan the tech took his time in explaining the condition of my car and Jasmine was understanding of the issue and quickly had it diagnosed and fixed. Evan the tech took his time in explaining the condition of my car and what maintenance I would need in the future. Outstanding job by these two individuals More

Very happy lately with the service of this dealership. I am a long client/customer and value good and professional service on my vehicle. I am extremely happy with the following mechanics: Sam, Justin, Ev I am a long client/customer and value good and professional service on my vehicle. I am extremely happy with the following mechanics: Sam, Justin, Evan and Jamie…. I also want to mention Jasmine as she is just a pleasure at the front desk. All these people make having service done on your car a little stressful. I have not had any problems with service of these fine professionals. More

Great service. Kept the car until it cleared codes. Jamie was great and found the issue. Kept the car until it cleared codes. Jamie was great and found the issue. More

Noah made my experience quick and easy and accomodated my needs. I was haply with the service I received. needs. I was haply with the service I received. More

Awesome job. Very accommodating. All work was completed quick and communication was A++. Thank you. Very accommodating. All work was completed quick and communication was A++. Thank you. More