Smithville Ford

Disappointed again. I called, was told my broken down truck could be looked at at 12:30 or 1pm that day, had it towed it there (arriving before 1pm), only to be told, "w I called, was told my broken down truck could be looked at at 12:30 or 1pm that day, had it towed it there (arriving before 1pm), only to be told, "well, you can drop it off, but we can't look at it until tomorrow." ??? Last time they broke a bolt and charged me another $600 to remedy that mistake. Estimates are nearly always way off. BTW, you don't like bad reviews, because your system won't let me submit this. It says "Please update the areas marked in red before submitting" but there are no "areas marked in red"!! More

Smithville Ford is a great dealership with a great service department with qualified service technicians. service department with qualified service technicians. More

Smithville Ford always does good work on their vehicles. We've never had a problem with a repair job that's been done at Smithville Ford We've never had a problem with a repair job that's been done at Smithville Ford More

First time using the pickup service it went over pretty well with only a few hiccups. well with only a few hiccups. More

I would recommend this place. Great customer service everyone there was very nice and friendly. I definitely give five stars Great customer service everyone there was very nice and friendly. I definitely give five stars More

Evan provided great communication and was easy to work with. The dealership was able to get me in quickly and started working on my car immediately. with. The dealership was able to get me in quickly and started working on my car immediately. More

Great service and solid experience. Loved that they offered valet service - they came and picked up my vehicle and brought it back once the service was complete. Will be using these f Loved that they offered valet service - they came and picked up my vehicle and brought it back once the service was complete. Will be using these folks again. Thanks Smithville Ford. More

It took two weeks to replace a turbo when they thought they they had one they did. The job was good just took too long. they they had one they did. The job was good just took too long. More

Great staff, very personable and a great experience! ! Would highly recommend doing business with them. ! Would highly recommend doing business with them. More

Generally I’ve been happy with the service center at Smithville Ford. This trip included a bit of frustration that centered around a needed replacement of sway bar links. Smithville Ford said one was Smithville Ford. This trip included a bit of frustration that centered around a needed replacement of sway bar links. Smithville Ford said one was bad but they always recommend replacing the pair. My extended warranty (CarShield) would only approve replacement of the one worn out one which, “coincidentally” would cost just less than my policy deductible. I asked the person handling my repair to please explain: their suggestion of replacing both vs one; and his statement that filing a claim with the warranty company would increase my costs but got no response to those questions. I told the customer arrant that Ford recommended replacing both but they would not authorize both. The repair spanned about 6 days (including a weekend). My warranty policy allows up to $60/day rental reimbursement. First their rep said that I wouldn’t qualify for reimbursement because more that 24 hours had passed since THEY closed the claim which they closed immediately upon declaring that only authorizing one link would be less expensive than my $250 deductible… So, yes, this sounds like the source of my frustration might be with the warranty company. Probably. But I also feel the service manager could/should have provided me with the logic behind their recommendation to replace both links and that, armed with that logic (from the mfr of my vehicle) I might have been successful convincing the warranty company to authorize both links. Now I’m left anticipating that the other link will wear out soon and that, once again, I’ll have the inconvenience and expense of a second costly repair that, (conveniently for the warranty company) falls just under my deductible. More