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Smythe Volvo

Summit, NJ

5.0
6,428 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,428 reviews

July 27, 2021

Brought my XC60 in for service. Mark Terry took excellent care of me! He was professional and efficient. I was in and out with a clean and fixed vehicle swiftly. More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Thank you for your kind remarks on Mark and our service team. Your experience is one we strive to provide all of our customers every time.

July 26, 2021

William was calm and candid with finding a quality used Volvo an ensured everything worked and was done right. The used car team treated me like I was buying a new car customer. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent in Finance, William McLaughlin
Aug 04, 2021 -

Smythe Volvo responded

It is our goal to provide all customers with the same level of outstanding service. We appreciate you taking the time to point out William’s service and the performance of our sales team. We look forward to seeing you in the service drive at your for a scheduled maintenance.

July 26, 2021

Mark T. was so helpful and responsive. He was very communicative. He also had a kind and even tone. He called us frequently to let us know the status. More

by nicole.martel.banas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Communication and responsiveness are the major parts of being a great service writer and Mark is very good at performing both of those qualities. Thank you for taking the time to share your experience of Mark and our service department. It is very rewarding for all of us to read your review.

July 26, 2021

A pleasure to work with Stacey. Stacey followed through and kept his word on the value of the vehicle I traded in and couldn’t have been more helpful. More

by jkm332
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

This is how it should always be in auto business and your experience is one we strive to provide all our guests. Thank you for taking the time to share about your trip to Smythe Volvo.

July 25, 2021

Stacey Hopson was very professional, very helpful listened to me and was able to get me in my first Volvo on my retired income. The finance gentlemen man was also very professional and caring. I mad More

by Yvonneemcleod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

This is a great review and thank you for taking the time to post it. Welcome to the Volvo family and welcome to the Smythe Volvo family. We hope you have many safe and happy miles in your new car.

July 25, 2021

Mark was very professional and courteous. He explained everything well and was a good communicator. Great service! The estimated time was on the spot correct! More

by kohlerkar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

I agree with you Mark is a courteous and professional service advisor and thank you for taking the time to share your experience. We appreciate your business.

July 24, 2021

I thoroughly appreciated the efficient way this lease with a trade-in was handled. Everyone with whom I spoke was very professional as well as courteous More

by Carolemtnmama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francine O'Donnell, Nevil Patel
Aug 04, 2021 -

Smythe Volvo responded

Thank you for taking the time to post this excellent review and thank you for choosing Smythe Volvo.

July 24, 2021

Jesus - was very kind and very patient with all of our questions. He was very diligent to have all our documents ready and thus not spend so much time on paperwork. More

by Jaime & Patricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Smythe Volvo responded

Thank you for the kind words. Jesus is very diligent and organized. We strive to have all of our customers experience what you did. Thank you for taking the time to post this great survey.

July 24, 2021

Initial dealings with Stacy was ok, but when I got home and had some questions about the car I had made a deal on, and the possibility of switching it out for another, he became unreceptive and just told m More

by stexpress
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacey Hopson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Smythe Volvo responded

Thank you for your business and for taking the time to share your experience with us. We apologize for falling short of your expectations. It is definitely something we try our very best to not have happen. We will uses this experience as a teaching tool for our staff to always work towards striving to be the best in customer service.

July 24, 2021

Came into Smythe looking for an XC40 T5. My wife was interested in the P8 electric car. Had a wonderful experience with Steve today and he is going to locate the car for us. So excited to have her hap More

by JK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Badian
Aug 04, 2021 -

Smythe Volvo responded

That is great news! Is exciting direction that the automotive industry is taking. We appreciate you taking the time to complement Steve and our business.

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